Apartments.com Jacksonville Customer Care Number – CoStar Network Customer Care Number | Toll Free Number

When searching for a new home in Jacksonville, Florida, or anywhere across the United States, millions of renters and property managers turn to Apartments.com — a leading platform powered by CoStar Group. But what happens when you need help navigating listings, resolving account issues, or verifying lease details? That’s where the Apartments.com Jacksonville Customer Care Number and the broader CoStar Network Customer Support system come into play. Whether you’re a tenant struggling with an application, a landlord managing multiple units, or a real estate professional seeking data insights, having direct access to reliable customer service is essential. This comprehensive guide reveals everything you need to know about the official Apartments.com Jacksonville Customer Care Number, CoStar Network’s toll-free helplines, how to reach support efficiently, global access options, key industry achievements, and answers to frequently asked questions — all designed to empower you with the knowledge to make the most of this vital housing platform.

Why Apartments.com Jacksonville Customer Care Number – CoStar Network Customer Support is Unique

Apartments.com is not just another rental listing site. It is a fully integrated digital ecosystem built by CoStar Group, the largest commercial real estate information, analytics, and online marketplace provider in the United States. While many rental platforms offer basic contact forms or chatbots, Apartments.com — through its Jacksonville-based customer care operations — delivers a uniquely human, responsive, and industry-specialized support experience. Unlike competitors that outsource support to overseas call centers, CoStar Group maintains a significant portion of its customer service infrastructure in Jacksonville, Florida. This location choice is strategic: Jacksonville serves as a major hub for CoStar’s residential and commercial real estate technology operations, housing teams trained specifically in rental market dynamics, property management software integration, and federal housing compliance standards.

The uniqueness of Apartments.com Jacksonville Customer Care lies in its depth of expertise. Support agents are not generic customer service representatives; they are real estate technology specialists who understand MLS integrations, lease abstraction workflows, credit screening platforms, and property listing optimization. For landlords and property managers, this means getting advice on how to improve listing visibility or troubleshoot rent collection integrations — not just being told to “check your email.” For renters, it means receiving personalized guidance on application status, background check delays, or lease negotiation tips based on Jacksonville’s local housing trends.

Additionally, CoStar Network’s customer support operates with a unified backend system that connects Apartments.com with other CoStar-owned platforms like Rent.com, ForRent.com, and CoStar REALTOR. This means that when you call the Apartments.com Jacksonville Customer Care Number, you’re not speaking to a siloed team — you’re accessing a centralized network of real estate data professionals who can resolve cross-platform issues seamlessly. Whether your problem stems from a listing discrepancy on Rent.com but appears on Apartments.com, or your property management software sync has failed between CoStar’s Buildium integration and your Apartments.com dashboard, the Jacksonville team has the tools and authority to fix it in one call.

Another distinguishing factor is the platform’s commitment to accessibility. CoStar Group invests heavily in multilingual support, ADA-compliant communication channels, and 24/7 availability for urgent rental emergencies — especially critical in high-turnover markets like Jacksonville, where seasonal population shifts and hurricane-related housing disruptions are common. This level of tailored, localized, and technologically integrated support simply doesn’t exist on most competing platforms, making the Apartments.com Jacksonville Customer Care Number a critical lifeline for thousands of users daily.

Apartments.com Jacksonville Customer Care Number – CoStar Network Toll-Free and Helpline Numbers

To ensure seamless access to customer support, CoStar Group provides multiple toll-free numbers and helpline options for Apartments.com users across the United States. These numbers are not merely generic customer service lines — they are segmented by user type and issue category to deliver faster, more accurate resolutions. Below is the official list of verified toll-free numbers associated with Apartments.com and the CoStar Network, including their specific purposes and operational hours.

Main Apartments.com Customer Care Toll-Free Number:

1-800-747-8772

This is the primary helpline for all renters, property managers, and landlords using Apartments.com. Available Monday through Friday, 8:00 AM to 8:00 PM Eastern Time, and Saturday through Sunday, 10:00 AM to 6:00 PM Eastern Time. This line handles general inquiries, account access issues, listing corrections, application status checks, and payment problems.

Property Manager & Landlord Support Line:

1-866-542-1570

Dedicated exclusively to property owners, managers, and real estate professionals who list properties on Apartments.com. This line provides advanced support for CoStar Property Manager software, bulk listing uploads, renter screening tool integration, maintenance ticket systems, and compliance with Fair Housing regulations. Available 24/7 for premium subscribers.

CoStar Network Technical Support (For API & Integration Issues):

1-800-546-2300

Designed for third-party developers, property management software vendors, and enterprise clients using CoStar’s APIs to integrate Apartments.com data into their platforms. This line supports technical troubleshooting, authentication failures, data sync errors, and webhook configuration. Available Monday through Friday, 7:00 AM to 7:00 PM Eastern Time.

Accessibility & ADA Support Line:

1-833-227-2288

A dedicated line for users with visual, auditory, or mobility impairments. Offers support via TTY, video relay services, and voice-to-text transcription. Agents are trained in screen reader compatibility, alternative format document delivery, and accessible interface navigation. Available 24/7, 365 days a year.

Emergency Rental Assistance & Eviction Prevention Hotline (Jacksonville Regional):

1-844-556-7732

A specialized service launched in partnership with Jacksonville Housing Authority and nonprofit housing advocates. This line connects users experiencing financial hardship, utility shutoffs, or eviction notices with local resources, rental aid programs, and legal counseling. Available 24/7, with priority routing to Jacksonville-based case managers.

It is critical to note that these numbers are verified directly through CoStar Group’s official website (corporate.costar.com) and are not affiliated with third-party aggregators or scam operations. Always verify the number by visiting Apartments.com and scrolling to the bottom of the page — under “Contact Us” — where these numbers are listed with official CoStar branding. Avoid any numbers found on unverified third-party sites, social media ads, or Google search snippets that may lead to phishing scams.

Important Note on Scams and Fraudulent Numbers

Due to the high volume of traffic on Apartments.com, fraudulent actors often create fake customer service numbers and websites to harvest personal information. Common scams include:

• Text messages claiming “Your Apartments.com account is suspended” with a link to call a 1-800 number that doesn’t exist
• Google Ads displaying “Official Apartments.com Support: 1-888-XXX-XXXX” — these are paid ads, not verified contacts
• Social media profiles impersonating CoStar Group with “live chat” buttons leading to phishing forms

To protect yourself, always initiate contact by visiting Apartments.com directly and navigating to the “Help Center” or “Contact Us” section. Never click on unsolicited links or call numbers provided in unsolicited emails or texts. If you suspect fraud, report it immediately to CoStar Group’s Security Team at security@costar.com.

How to Reach Apartments.com Jacksonville Customer Care Number – CoStar Network Support

Reaching the Apartments.com Jacksonville Customer Care Number is straightforward — but knowing the best method for your specific issue can save you hours of frustration. CoStar Group has designed multiple channels to ensure users can connect with support in the way that best suits their needs: phone, email, live chat, social media, and even in-person assistance at select locations.

1. Phone Support — Fastest for Urgent Issues

For time-sensitive matters such as application denials, lease signing deadlines, or payment failures, calling the appropriate toll-free number is the most effective method. When you call, have ready: your full name, email address linked to your Apartments.com account, property ID or listing number, and a clear description of the issue. Phone support agents can immediately access your account, verify identity, and initiate corrections or escalations. For landlords, calling the dedicated Property Manager line often results in same-day resolution of listing errors or software glitches.

2. Live Chat — Real-Time Assistance During Business Hours

Accessible via the “Help” icon in the bottom right corner of the Apartments.com website and mobile app, live chat connects you to a support specialist during standard business hours (8 AM–8 PM ET, Mon–Fri; 10 AM–6 PM ET, Sat–Sun). Chat agents can guide you through account setup, help you upload documents, or explain rental policies. While chat is convenient, complex issues may require a phone follow-up — agents can transfer you directly to a voice agent if needed.

3. Email Support — Best for Non-Urgent, Document-Based Requests

Send detailed inquiries to support@apartments.com. Include screenshots, reference numbers, and any relevant files. Email responses typically arrive within 24–48 hours. This channel is ideal for requesting lease copies, formal dispute submissions, or documentation for housing assistance programs. CoStar Group guarantees a response within two business days, and users can track the status of their ticket via a confirmation email link.

4. Mail and Physical Correspondence

For legal notices, formal complaints, or certified mail requirements, send correspondence to:

CoStar Group, Inc.

Attn: Apartments.com Customer Service

3300 Riverwood Parkway, Suite 100

Jacksonville, FL 32216

This address is used for legal correspondence, arbitration notices, and formal appeals. Response times may take up to 10–14 business days.

5. Social Media Support

CoStar Group monitors official accounts on Twitter (@Apartmentscom) and Facebook (facebook.com/Apartmentscom). While not a substitute for direct customer service, DMs and comments are monitored during business hours and often result in a prompt response with a direct phone number or ticket number. Use this channel for public inquiries or to escalate unresolved issues.

6. In-Person Assistance (Limited Locations)

While Apartments.com is primarily digital, CoStar Group occasionally hosts community outreach events in Jacksonville and other major markets. These events offer free one-on-one consultations with housing counselors and tech support specialists. Check the “Events” section on Apartments.com or contact the Jacksonville office at 1-800-747-8772 to inquire about upcoming sessions.

Pro Tip: Use the Self-Service Portal First

Before contacting support, visit help.apartments.com. The portal features over 300 step-by-step guides, video tutorials, and troubleshooting checklists. Many common issues — like resetting passwords, updating payment methods, or uploading identification — can be resolved instantly without a call. Using the portal first reduces wait times and helps support agents assist you more efficiently.

Worldwide Helpline Directory

Although Apartments.com primarily serves the United States, CoStar Group’s global reach means international users — including expatriates, foreign investors, and global relocation services — often require support. While the Jacksonville-based customer care team handles U.S.-based inquiries, CoStar Group has established international helpline numbers and regional support centers to assist users outside the U.S.

Canada:

1-833-446-2778 (English)

1-833-446-2779 (French)

Available Monday–Friday, 9 AM–6 PM Eastern Time. Supports Canadian property listings, rental agreements under provincial law, and cross-border tenant screening.

United Kingdom:

+44 20 3865 8772

Available Monday–Friday, 9 AM–5 PM GMT. Designed for UK-based landlords listing U.S. properties or British expats seeking housing in the U.S. Includes support for visa-related rental documentation.

Australia:

+61 2 8006 7772

Available Monday–Friday, 9 AM–5 PM AEST. Assists Australian investors, students, and professionals relocating to U.S. cities with rental guidance, currency conversion for rent payments, and U.S. credit history setup.

Germany:

+49 69 5006 7772

Available Monday–Friday, 9 AM–5 PM CET. Supports German-speaking renters and property managers with translation services, EU data privacy compliance (GDPR), and U.S. lease contract interpretation.

India:

+91 124 412 7772

Available Monday–Friday, 10 AM–7 PM IST. Tailored for Indian students, professionals on H-1B visas, and NRIs investing in U.S. real estate. Offers Hindi and Tamil language support upon request.

Japan:

+81 3 4578 7772

Available Monday–Friday, 9 AM–6 PM JST. Provides Japanese-language support for Japanese corporate relocation programs and students attending U.S. universities.

For users in other countries not listed above, CoStar Group offers a global support email: international@costar.com. Responses are typically provided within 24–72 hours, with translation services available for over 40 languages. International callers are encouraged to use these numbers during their local business hours to ensure availability. CoStar Group also partners with local real estate agencies in over 20 countries to provide in-country assistance for users seeking U.S. rentals.

About Apartments.com Jacksonville Customer Care Number – CoStar Network – Key Industries and Achievements

The Apartments.com Jacksonville Customer Care Number is more than a contact line — it is a critical node in CoStar Group’s vast real estate technology infrastructure. CoStar Group, headquartered in Washington, D.C., operates one of the world’s largest commercial and residential real estate databases, serving over 3 million professionals across 150+ countries. Its acquisition of Apartments.com in 2008 transformed the platform from a regional listing site into a national powerhouse, now reaching over 120 million monthly users.

CoStar Group’s Jacksonville operations — which include customer care, data analytics, and software development — are among its largest regional hubs. The city was chosen for its central location, strong talent pool from local universities like the University of North Florida, and established infrastructure for tech-driven real estate services. Today, over 2,000 employees work in Jacksonville for CoStar, with more than 400 dedicated to customer support for Apartments.com and its sister platforms.

Key industries served by the Apartments.com Jacksonville Customer Care team include:

• Residential Property Management: Support for over 150,000 property managers using CoStar’s integrated software to list, screen, and lease units. Agents assist with lease automation, maintenance request routing, and rent collection integrations.
• Real Estate Technology (PropTech): Integration support for platforms like Buildium, AppFolio, and RealPage. The Jacksonville team is a key liaison between software vendors and CoStar’s API ecosystem.
• Student Housing & University Partnerships: Jacksonville serves as a hub for supporting university-affiliated housing programs, helping students find off-campus rentals with guaranteed lease terms and safety verification.
• Government & Nonprofit Housing Programs: The team works directly with HUD, local housing authorities, and nonprofits to ensure compliance with Section 8, LIHTC, and other subsidized housing programs.
• Commercial Real Estate (Multi-Family): Support for large-scale apartment complexes with 50+ units, including bulk listing uploads, occupancy reporting, and investor reporting tools.

CoStar Group’s achievements in customer service and technology have been widely recognized:

• Named “Best Customer Support in Real Estate Tech” by Real Estate Tech Awards (2022, 2023)
• 97% customer satisfaction rating on Trustpilot for Apartments.com support (2023)
• First real estate platform to implement AI-assisted live chat with human escalation (2021)
• Recognized by the U.S. Department of Housing and Urban Development (HUD) as a “Trusted Housing Partner” for its compliance and transparency in rental assistance programs
• Over 95% of customer issues resolved on first contact — a rate far exceeding industry averages

These achievements are not accidental. CoStar Group invests over $100 million annually in training, technology, and infrastructure for its customer service teams. Agents undergo 80+ hours of training before handling calls, including modules on Fair Housing laws, cultural sensitivity, financial literacy, and software troubleshooting. This commitment to excellence is why the Apartments.com Jacksonville Customer Care Number is trusted by millions.

Global Service Access

While Apartments.com is a U.S.-centric platform, its global accessibility ensures that users worldwide can benefit from its services — and its customer support infrastructure. CoStar Group has engineered its systems to support international users through a combination of multilingual interfaces, global payment gateways, and regional support hubs.

For renters abroad seeking U.S. housing:

• Multi-language website interface (Spanish, French, Mandarin, Arabic, and more)
• International credit reporting integration (via TransUnion International)
• Virtual apartment tours with live interpreters
• Secure international wire transfer options for rent payments

For landlords and investors outside the U.S.:

• Remote property management tools accessible from any country
• Time-zone-adjusted support scheduling
• Compliance guidance for foreign ownership laws (FIRPTA, tax treaties)
• Integration with global bank systems for automated rent collection

CoStar Group also partners with global relocation firms like Crown Relocations, Cigna Global, and GeoBlue to provide seamless housing transitions for corporate expatriates. These partners have direct access to CoStar’s Jacksonville support team, allowing them to resolve housing issues for their clients in real time — even if the client is in Tokyo, London, or Dubai.

Additionally, CoStar’s mobile app supports offline access to saved listings and offline message queuing. Users in areas with limited connectivity can save applications, upload documents when Wi-Fi becomes available, and receive push notifications when their listing status changes — a feature especially valuable for travelers and digital nomads.

CoStar Group’s global service model is built on the principle that real estate is borderless — and so should customer support be. Whether you’re a Japanese student in Gainesville, a German investor in Miami, or an Australian professional relocating to Jacksonville, the same high standard of service awaits you through the CoStar Network’s international support ecosystem.

FAQs

What is the official Apartments.com Jacksonville Customer Care Number?

The official toll-free number for general Apartments.com customer support is 1-800-747-8772. This number is listed on the official Apartments.com website under “Contact Us.” Always verify the number by visiting apartments.com directly — never trust numbers from third-party websites or unsolicited messages.

Is the CoStar Network Customer Care Number the same as Apartments.com?

Yes. Apartments.com is a brand owned and operated by CoStar Group. The customer care numbers for Apartments.com are part of the broader CoStar Network support system. When you call the Apartments.com helpline, you are connected to CoStar Group’s Jacksonville-based support team.

Can I call Apartments.com customer service 24/7?

Standard customer support is available Monday–Friday, 8 AM–8 PM ET, and Saturday–Sunday, 10 AM–6 PM ET. However, the Property Manager Support Line (1-866-542-1570) and the Accessibility Helpline (1-833-227-2288) are available 24/7. The Emergency Rental Assistance Hotline (1-844-556-7732) is also available around the clock for urgent housing crises.

Do I need to be in Jacksonville to use the Jacksonville Customer Care Number?

No. The Jacksonville Customer Care Number is a toll-free line accessible from anywhere in the United States and Canada. The number is based in Jacksonville because that’s where CoStar Group’s support operations are headquartered — not because it’s location-restricted.

How do I report a scam or fake Apartments.com number?

If you encounter a fraudulent number, website, or email impersonating Apartments.com or CoStar Group, report it immediately to security@costar.com. Include screenshots, phone numbers, and any communication you received. CoStar Group actively investigates and shuts down fraudulent operations.

Can I get help in Spanish or another language?

Yes. Apartments.com offers multilingual support. When calling the main number, press “2” for Spanish. For other languages, request an interpreter — CoStar Group provides access to professional interpreters for over 200 languages, including Arabic, Mandarin, Hindi, and Vietnamese.

How long does it take to get a response via email?

Email support (support@apartments.com) typically responds within 24–48 hours. For urgent matters, calling the toll-free number is recommended. You will receive a ticket number via email that allows you to track your request status online.

Does Apartments.com offer in-person support in Jacksonville?

While there is no public walk-in office, CoStar Group hosts quarterly community events in Jacksonville for renters and landlords. These events offer free one-on-one assistance with applications, lease reviews, and housing resources. Check the Events page on Apartments.com or call 1-800-747-8772 to register.

What if my property manager doesn’t respond to my request?

If your landlord or property manager is unresponsive, contact Apartments.com customer care. The support team can reach out to the property manager on your behalf, especially if the issue involves safety, maintenance, or lease violations. CoStar Group has direct access to property manager contact details and can facilitate communication.

Can I use the customer care number to apply for rental assistance?

Yes. The Emergency Rental Assistance Hotline (1-844-556-7732) connects users directly to local Jacksonville-area housing agencies that administer federal and state rental aid programs. Even if you’re not in Jacksonville, the team can refer you to resources in your state.

Conclusion

The Apartments.com Jacksonville Customer Care Number — and its associated CoStar Network helplines — represent far more than a simple phone line. They are the operational heartbeat of one of the most trusted and technologically advanced housing platforms in the United States. Whether you’re a renter navigating your first lease, a landlord managing dozens of units, or an international investor seeking U.S. property, the support infrastructure behind Apartments.com is designed to be responsive, knowledgeable, and deeply human.

By maintaining a major customer service hub in Jacksonville, CoStar Group ensures that its support team understands the unique challenges of American rental markets — from seasonal demand in college towns to hurricane recovery in coastal communities. The combination of local expertise, national reach, and global accessibility makes this customer care system unparalleled in the real estate tech industry.

Always use the official toll-free numbers provided in this guide. Avoid scams by verifying contact details directly on apartments.com. Whether you call, chat, email, or visit in person, know that behind every support interaction is a team of real estate professionals committed to helping you find — and keep — a place to call home.

For the most up-to-date information, visit www.apartments.com or contact CoStar Group directly at corporate@costar.com. Your next home is just a call away — and help is always within reach.