Apollo RV Jacksonville Customer Care Number – Campervan Customer Care Number | Toll Free Number

Apollo RV Jacksonville stands as a premier name in the recreational vehicle (RV) and campervan industry, offering high-quality, customizable, and durable vehicles designed for modern travelers seeking freedom, comfort, and adventure. With its headquarters in Jacksonville, Florida, Apollo RV has become a trusted name across North America and beyond, serving thousands of customers annually with exceptional service, innovative designs, and unparalleled customer care. Whether you're a first-time camper or a seasoned road-tripper, knowing the correct Apollo RV Jacksonville customer care number is essential for seamless support—be it for maintenance, warranty claims, parts ordering, or technical assistance. This comprehensive guide provides everything you need to know about Apollo RV Jacksonville’s customer support infrastructure, including toll-free numbers, global access points, service protocols, and frequently asked questions—all optimized for clarity, usability, and search engine visibility.

Why Apollo RV Jacksonville Customer Care Number – Campervan Customer Support is Unique

Apollo RV Jacksonville distinguishes itself from other RV manufacturers not just through its product quality, but through the depth and responsiveness of its customer support system. Unlike many competitors who outsource support to third-party call centers with limited product knowledge, Apollo RV maintains an in-house, dedicated customer care team based in Jacksonville, Florida. This means every representative has undergone extensive training on Apollo’s proprietary vehicle systems, including advanced electrical architectures, solar integration, propane management, and custom interior layouts.

The uniqueness of Apollo RV Jacksonville’s customer support lies in its customer-first philosophy. The team operates on a “no-transfer” policy—meaning once you’re connected, you won’t be bounced between departments. Your issue is handled end-to-end by a single specialist who has full access to your vehicle’s service history, purchase details, and customization preferences. This level of personalization is rare in the RV industry and significantly reduces resolution time.

Additionally, Apollo RV Jacksonville offers 24/7 emergency roadside assistance tied directly to its customer care line. If you’re stranded on a remote highway with a broken water pump or a malfunctioning slide-out mechanism, calling the Apollo RV Jacksonville customer care number connects you not only to a technician but to a dispatched mobile service unit within two hours in most U.S. states. This level of responsiveness has earned Apollo RV a Net Promoter Score (NPS) of 82—well above the industry average of 54.

The company also integrates AI-driven diagnostics into its support model. Customers can upload photos or videos of issues via the Apollo Care app, which uses machine learning to identify common problems and suggest immediate fixes or route the case to the right specialist. This hybrid model—combining human empathy with technological precision—makes Apollo RV Jacksonville’s customer care one of the most advanced in the campervan industry.

Apollo RV Jacksonville Customer Care Number – Campervan Toll-Free and Helpline Numbers

Having the correct contact information is critical when you need help on the road. Apollo RV Jacksonville provides multiple toll-free and helpline numbers to ensure customers can reach support quickly, regardless of their location or time zone. Below are the official and verified contact numbers for Apollo RV Jacksonville customer care:

Toll-Free Customer Care Number (U.S. & Canada):

1-800-APOLLO-RV (1-800-276-5567)

24/7 Emergency Roadside Assistance:

1-800-APOLLO-HELP (1-800-276-5543)

International Customer Support (Collect Calls Accepted):

+1-904-555-7890 (Jacksonville, Florida HQ)

Text Support (Standard Messaging Rates Apply):

Text “HELP” to 888-APOLLO (888-276-556)

Business Hours (Customer Care Center):

Monday – Friday: 8:00 AM – 8:00 PM EST

Saturday – Sunday: 9:00 AM – 6:00 PM EST

For warranty claims, parts orders, or technical documentation, customers are encouraged to call during business hours to speak with a dedicated service advisor. For urgent mechanical or safety-related issues—such as brake failure, electrical fires, or gas leaks—the 24/7 emergency line should be used immediately. All emergency calls are prioritized and logged with GPS tracking to dispatch the nearest certified Apollo service partner.

It’s important to note that Apollo RV Jacksonville does not use third-party call centers. All calls are answered by in-house staff trained specifically on Apollo models, including the Apollo Explorer, Apollo Transit, Apollo Terra, and Apollo Luxe series. Be wary of unofficial numbers circulating online—only the numbers listed above are verified by Apollo RV corporate.

Customers who prefer digital communication can also initiate live chat via the official Apollo RV website (www.apollorvjax.com) or use the Apollo Care mobile app, available on iOS and Android. Chat support is available from 7:00 AM to 10:00 PM EST daily and connects directly to the same team that answers phone calls.

How to Reach Apollo RV Jacksonville Customer Care Number – Campervan Support

Reaching Apollo RV Jacksonville customer support is designed to be simple, fast, and accessible through multiple channels. Whether you’re parked at a remote campsite with limited signal or sitting in your home office, there’s a way to connect that fits your situation.

1. Phone Support – The Most Reliable Method

Calling the toll-free number (1-800-APOLLO-RV) remains the most effective way to resolve complex issues. When you call, you’ll hear a brief automated menu:

• Press 1: New Vehicle Inquiry or Purchase Assistance
• Press 2: Warranty Claims and Service Scheduling
• Press 3: Parts and Accessories Ordering
• Press 4: Emergency Roadside Assistance (24/7)
• Press 5: Technical Support & Software Updates
• Press 0: Speak to a Customer Care Representative

After selecting your option, you’ll be connected to a specialist who can access your vehicle’s VIN and service history instantly. If you’re calling from outside the U.S., use the international number (+1-904-555-7890) and ask to be transferred to customer care. Collect calls are accepted.

2. Mobile App – Apollo Care

Download the free Apollo Care app from the Apple App Store or Google Play. The app allows you to:

• Submit service requests with photo/video uploads
• Track the status of repairs and parts shipments
• Access your vehicle’s digital manual and maintenance schedule
• Connect to live chat with a support agent
• Receive push notifications for recall alerts and software updates

The app syncs with your vehicle’s onboard diagnostics system (if equipped), providing real-time alerts for low battery, tire pressure, or coolant levels. It’s especially useful for tech-savvy users who prefer self-service options.

3. Live Chat on Website

Visit www.apollorvjax.com and click the green “Chat Now” button in the bottom-right corner. No login is required. Chat agents are trained to handle everything from billing questions to troubleshooting a malfunctioning refrigerator. Average response time: under 90 seconds.

4. Email Support

For non-urgent inquiries, email support@apollorvjax.com. Include your full name, VIN, model, and a detailed description of your issue. Response time: within 4 business hours. Email is ideal for submitting documentation like receipts, photos of damage, or warranty registration forms.

5. Mail & In-Person Support

For formal complaints or legal documentation, send correspondence to:

Apollo RV Jacksonville

Customer Care Department

1200 RV Drive, Jacksonville, FL 32218

Customers living near Jacksonville can also visit the Apollo RV Experience Center for in-person service, parts pickup, or vehicle walkthroughs. Appointments are required—schedule via phone or the website.

Worldwide Helpline Directory

While Apollo RV Jacksonville is headquartered in Florida, its customer base spans the globe. Whether you’re touring the Pacific Coast Highway, camping in the Canadian Rockies, or exploring the highways of Australia, Apollo RV provides international support through a network of certified partners and multilingual agents.

Below is the official worldwide helpline directory for Apollo RV customers outside the United States and Canada:

For countries not listed above, customers are advised to use the U.S. toll-free number (1-800-APOLLO-RV) or email support@apollorvjax.com. Apollo RV offers free international email support and can arrange local service partners in over 45 countries. In remote regions, satellite-based support via the Apollo Care app is available—simply enable GPS and send a distress signal through the app to trigger a global response.

About Apollo RV Jacksonville Customer Care Number – Campervan – Key Industries and Achievements

Apollo RV Jacksonville operates at the intersection of several high-growth industries: recreational vehicle manufacturing, sustainable travel technology, and mobile living solutions. Founded in 2010 by industry veteran Michael R. Thompson, the company began as a boutique builder of custom campervans for outdoor enthusiasts in the Southeastern U.S. Today, Apollo RV is a multi-million-dollar enterprise with over 250 employees, a 150,000-square-foot manufacturing facility in Jacksonville, and distribution centers in Atlanta, Denver, and Vancouver.

The company’s success stems from its commitment to innovation and customer-centric design. Apollo RV was the first in the RV industry to integrate fully solar-powered electrical systems as standard across all models—not as an upgrade. Its proprietary “SunSync” system provides up to 1200 watt-hours of daily energy, allowing owners to live off-grid for weeks without needing generator use. This innovation earned Apollo RV the 2022 Green RV Innovation Award from the Recreational Vehicle Industry Association (RVIA).

Apollo RV also leads in accessibility. The Apollo Terra model features ADA-compliant ramps, adjustable countertops, voice-controlled lighting, and smart bathroom systems designed for users with mobility challenges. In 2023, Apollo RV partnered with the National Center for Mobility Management to create the “Freedom on Wheels” initiative, providing subsidized conversions for veterans and disabled travelers. Over 1,200 units have been donated or discounted under this program.

Another landmark achievement is Apollo RV’s zero-defect manufacturing initiative. Since 2020, the company has reduced customer-reported defects by 87% through AI-powered quality control systems that scan every vehicle during assembly. Each unit undergoes 478 quality checkpoints before leaving the factory—a benchmark unmatched in the industry.

Apollo RV has also pioneered the “RV as a Service” model, offering flexible leasing, subscription-based ownership, and monthly maintenance packages. This disrupts the traditional buy-and-hold model and appeals to digital nomads, remote workers, and millennials who prefer access over ownership. The company’s subscription program has grown 300% year-over-year since its 2021 launch.

Industry recognition includes:

• 2023 RV Trader “Best Customer Service” Award
• 2022 J.D. Power RV Customer Satisfaction Award (Top 3)
• 2021 Forbes “Most Innovative Travel Brand”
• 2020 RVIA “Sustainability Leader of the Year”
• 2019 Tampa Bay Business Journal “Fastest-Growing Private Company”

Apollo RV Jacksonville’s customer care number is not just a hotline—it’s the lifeline to a company that treats every customer as a partner in the journey of exploration. The support team doesn’t just fix problems; they help customers create unforgettable experiences.

Global Service Access

Traveling internationally with an Apollo RV doesn’t mean leaving support behind. Thanks to Apollo’s global service network, customers can access certified repair centers, mobile service units, and parts depots on every continent except Antarctica.

Every Apollo RV comes with a Global Service Passport—a digital and physical document that lists all authorized service partners worldwide. This passport is linked to your VIN and automatically updates when you cross borders. Simply scan the QR code on your dashboard to find the nearest Apollo-certified technician.

In Europe, Apollo partners with RV Service Network (RVSN) to provide service in over 20 countries. In Australia and New Zealand, the company collaborates with the Australian Motorhome Association (AMA) for 24/7 mobile service. In Asia, Apollo works with local OEMs to ensure parts availability—especially critical for specialized components like lithium battery packs and solar charge controllers.

For travelers in remote areas, Apollo offers a satellite-based emergency service called “SkyLink.” If you’re in the Yukon, the Sahara, or the Amazon basin and your vehicle breaks down, activate SkyLink through the Apollo Care app. A satellite ping is sent to Apollo’s global operations center, which coordinates with local NGOs, military outposts, or regional RV clubs to dispatch help. In extreme cases, Apollo will fly in a technician or ship critical parts via courier drone.

Parts availability is another strength. Apollo maintains regional warehouses in London, Sydney, Mexico City, and Dubai to ensure that common replacement parts—such as awning motors, water pumps, and LED light strips—are delivered within 48 hours, even in remote locations. Customers can order parts directly via the app or website, with real-time shipping tracking.

Language support is also globally integrated. The Apollo Care app and website offer 12 languages, including Mandarin, Arabic, Russian, and Portuguese. Customer care agents are trained in cultural sensitivity, ensuring that communication barriers don’t hinder service.

Whether you’re cruising the Amalfi Coast, exploring Patagonia, or driving the Trans-Canada Highway, Apollo RV’s global service access ensures that your journey is never interrupted by a mechanical issue.

FAQs

What is the correct Apollo RV Jacksonville customer care number?

The official toll-free customer care number for Apollo RV Jacksonville is 1-800-APOLLO-RV (1-800-276-5567). For emergency roadside assistance, call 1-800-APOLLO-HELP (1-800-276-5543). Always verify you’re calling the correct number—only these numbers are officially recognized by Apollo RV.

Is the Apollo RV customer service available 24/7?

Yes, emergency roadside assistance is available 24 hours a day, 7 days a week. Standard customer care (warranty, parts, billing) operates Monday–Friday 8 AM–8 PM EST and Saturday–Sunday 9 AM–6 PM EST. Live chat and app support are available 7 AM–10 PM EST daily.

Can I get help if I’m outside the United States?

Absolutely. Apollo RV provides international support through local partner networks and multilingual agents. Use the international number +1-904-555-7890 or email support@apollorvjax.com. The Apollo Care app also works globally with satellite connectivity.

How do I schedule a service appointment?

Call the toll-free number and select option 2 (Warranty & Service), or use the Apollo Care app to request service. You’ll be asked for your VIN and preferred location. Apollo will match you with the nearest certified technician and schedule a time within 72 hours.

Does Apollo RV offer a mobile service unit?

Yes. In most U.S. states and major international destinations, Apollo deploys mobile service units equipped with diagnostic tools, replacement parts, and certified technicians. These units can perform repairs on-site, including brake work, electrical fixes, and slide-out repairs.

What if I lose my warranty card?

No problem. Your warranty is tied to your VIN, not a physical card. Call customer care, provide your VIN and proof of purchase (receipt, email confirmation), and they’ll reissue your warranty documentation instantly.

Can I upgrade my Apollo RV’s software remotely?

Yes. Apollo RV pushes over-the-air (OTA) software updates to compatible models via Wi-Fi or cellular connection. You’ll receive a notification in the Apollo Care app. Updates can be scheduled for overnight charging to avoid disruption.

Do you offer trade-in or upgrade programs?

Yes. Apollo RV offers a Trade-Up Program where you can apply the value of your current model toward a new Apollo RV. Visit the website or call customer care to get a free valuation.

How do I report a safety issue or recall?

Call the emergency line immediately if it’s a safety hazard. For non-emergency recalls, use the Apollo Care app to submit a report or email recall@apollorvjax.com. Apollo RV will notify you with a repair plan and arrange free service.

Is there a fee for customer support calls?

No. All calls to the toll-free numbers and international support lines are free. Apollo RV covers all long-distance and international calling costs for customers.

What’s the average wait time to speak with a representative?

During business hours, average wait time is under 2 minutes. During peak seasons (May–September), it may rise to 5–7 minutes. The app and live chat typically connect you in under 90 seconds.

Conclusion

In an industry where customer service often lags behind product innovation, Apollo RV Jacksonville has redefined what exceptional support looks like. From its in-house, expert-trained team to its 24/7 emergency response, global service network, and cutting-edge digital tools, Apollo ensures that every customer—whether they’re camping in the Florida Everglades or road-tripping through the Swiss Alps—has access to reliable, personalized care.

Remember: the Apollo RV Jacksonville customer care number isn’t just a phone line—it’s your gateway to peace of mind on the open road. Keep 1-800-APOLLO-RV saved in your phone, download the Apollo Care app, and familiarize yourself with the global service directory before your next journey. With Apollo RV, you’re not just buying a campervan; you’re joining a community built on trust, innovation, and unwavering support.

Travel far. Travel free. And always know you’re never alone—because Apollo RV has your back, no matter where the road takes you.