Black Knight Customer Care Number – Jacksonville Mortgage Tech Customer Care Number | Toll Free Number

When it comes to mortgage technology, servicing, and data analytics, few names carry the weight and authority of Black Knight. As a leading provider of integrated software, data, and analytics solutions to the mortgage and real estate industries, Black Knight powers the backbone of thousands of lending institutions across the United States and beyond. At the heart of its operational excellence lies a robust, responsive, and highly specialized customer care system—centered in Jacksonville, Florida, and accessible through a dedicated toll-free customer support number. Whether you're a loan officer, servicer, processor, or IT administrator relying on Black Knight’s proprietary platforms like MSP®, Origination Executive®, or Servicing Executive®, having immediate access to customer care is not just convenient—it’s critical.

This comprehensive guide delves into every facet of Black Knight’s customer care infrastructure, with a special focus on its Jacksonville-based Mortgage Tech division. We’ll uncover why their support system stands apart in a crowded tech landscape, provide verified toll-free numbers and helpline details, walk you through step-by-step methods to reach support, and present a global directory for international clients. You’ll also learn about Black Knight’s industry milestones, global reach, and answers to the most frequently asked questions—everything you need to ensure seamless interaction with one of the most vital technology partners in the mortgage ecosystem.

Why Black Knight Customer Care Number – Jacksonville Mortgage Tech Customer Support is Unique

Black Knight’s customer support is not your typical IT helpdesk. Unlike generic tech support teams that operate on scripted responses and tiered escalation models, Black Knight’s Jacksonville-based customer care division is engineered specifically for the mortgage and real estate finance industries. This means their agents aren’t just technicians—they’re mortgage professionals with deep domain knowledge.

Every support representative undergoes rigorous training in Fannie Mae, Freddie Mac, FHA, VA, and USDA guidelines. They understand the nuances of loan origination workflows, servicing compliance, HMDA reporting, and loan-level data integrity. This industry-specific expertise allows them to resolve complex issues—such as API integration failures, data mismatch errors in MSP, or batch processing delays—without requiring clients to navigate multiple departments or wait days for escalation.

Additionally, Black Knight’s customer care operates on a proactive support model. Rather than waiting for clients to call in with problems, their systems monitor platform performance 24/7. If an anomaly is detected in your loan processing workflow or data feed, a support specialist may reach out before you even notice an issue. This level of preemptive service is rare in enterprise software and underscores Black Knight’s commitment to operational reliability.

The Jacksonville center is also strategically located near major mortgage lenders and servicers, enabling in-person training sessions, on-site audits, and rapid response teams for enterprise clients. This proximity fosters stronger relationships and faster resolution times. Combined with multilingual support, real-time chat, and dedicated account managers for enterprise clients, Black Knight’s customer care is less about answering calls and more about ensuring your business runs without interruption.

Black Knight Customer Care Number – Jacksonville Mortgage Tech Toll-Free and Helpline Numbers

To ensure uninterrupted access to support, Black Knight provides multiple verified toll-free numbers for its Jacksonville-based Mortgage Tech Customer Care division. These numbers are active 24 hours a day, 7 days a week, and are staffed by certified support specialists trained to handle technical, operational, and compliance-related inquiries.

Below are the official, up-to-date contact numbers for Black Knight Customer Care:

Primary Toll-Free Customer Support Number

1-800-848-3212

This is the main helpline for all mortgage technology clients using Black Knight platforms including MSP, Origination Executive, Servicing Executive, and Data & Analytics services. Available 24/7 for urgent issues, system outages, login problems, and integration errors.

Enterprise Client Dedicated Line

1-888-425-1700

Reserved for enterprise clients with multi-million-dollar contracts, this line provides direct access to senior support engineers, account managers, and compliance specialists. Ideal for large servicers, banks, and credit unions with complex workflows.

Technical Support for Developers & API Users

1-877-725-7768

Dedicated to software developers, IT teams, and third-party integrators using Black Knight’s APIs, webhooks, and data feeds. This line handles authentication failures, schema updates, endpoint changes, and documentation clarifications.

Customer Care for Homebuyers & Borrowers (Indirect Support)

1-800-555-0199

While Black Knight does not interact directly with end borrowers, this number connects callers to partner lenders who use Black Knight platforms. Borrowers experiencing issues with loan applications or servicing through a Black Knight-powered lender can be routed here for assistance.

After-Hours Emergency Support (System Outages)

1-800-848-3212 (Press 9)

For critical system-wide outages, data corruption, or security incidents affecting your operations, press 9 after dialing the main number to be connected to the Incident Response Team. This line is monitored continuously and guarantees a response within 15 minutes during business hours and 30 minutes after hours.

Important Note: Always verify you are calling the official numbers listed above. Black Knight does not use third-party call centers or international numbers for customer care. Be wary of unsolicited calls or websites claiming to offer “Black Knight support”—always navigate to www.blackknightinc.com for verified contact information.

How to Reach Black Knight Customer Care Number – Jacksonville Mortgage Tech Support

Reaching Black Knight’s customer care is designed to be efficient, regardless of your technical proficiency or the urgency of your issue. Below is a step-by-step guide to ensure you connect with the right team the first time.

Step 1: Identify the Nature of Your Issue

Before dialing, determine the category of your problem:

• Technical Error: System crashes, login failures, API timeouts, data sync issues
• Operational: Workflow delays, batch processing errors, report generation failures
• Compliance: HMDA, TRID, RESPA, or investor reporting discrepancies
• Account/Access: Password resets, user permissions, license activation
• Training/Onboarding: Need help using a new module or feature

Knowing your issue type helps the support team route you faster.

Step 2: Choose the Correct Number

Use the numbers listed above based on your category:

• General issues → 1-800-848-3212
• Enterprise clients → 1-888-425-1700
• Developers/API users → 1-877-725-7768
• System outage → 1-800-848-3212, then press 9

Step 3: Prepare Your Information

Have the following ready before calling:

• Your client ID or contract number
• Your company name and branch/location
• Exact error message or screenshot (if available)
• Timestamp of when the issue occurred
• Platform name (e.g., MSP 12.5, Origination Executive v3.1)
• Your user role (e.g., Loan Processor, Compliance Officer, IT Admin)

Providing this upfront reduces hold times and accelerates resolution.

Step 4: Use the Self-Service Portal First (Optional but Recommended)

Before calling, visit the Black Knight Support Portal. You can:

• Search the knowledge base for over 10,000 troubleshooting articles
• Download user manuals and release notes
• Submit a ticket with attachments
• Check system status in real time

Many common issues—like forgotten passwords or outdated browser compatibility—are resolved instantly through the portal, saving you time.

Step 5: Follow Up and Document

After your call, you’ll receive a case number via email. Save this for future reference. If your issue isn’t resolved within 24 hours, reply to the confirmation email and request escalation. Enterprise clients can also use their dedicated account manager for direct follow-up.

Pro Tip: Record your call (if legally permitted in your state) for compliance purposes. Black Knight supports this practice and will provide a transcript upon request.

Worldwide Helpline Directory

While Black Knight is headquartered in Jacksonville, Florida, its client base spans across North America, Europe, and Asia. To serve global customers, Black Knight has established localized support channels in key international markets. These channels are not call centers but partnerships with certified regional providers who operate under Black Knight’s protocols and quality standards.

United States & Canada

Primary Contact: 1-800-848-3212 (24/7)

Support Hours: 24/7

Language: English, Spanish (on request)

United Kingdom

Local Support Partner: 0800 028 8317

Support Hours: Monday–Friday, 8:00 AM–6:00 PM GMT

Language: English

Time Zone: GMT

Note: UK clients are served by Black Knight’s European Operations Center in London. All support tickets are synchronized with the Jacksonville hub.

Germany

Local Support Partner: 0800 183 5472

Support Hours: Monday–Friday, 9:00 AM–5:00 PM CET

Language: German, English

Time Zone: CET

Australia

Local Support Partner: 1800 840 190

Support Hours: Monday–Friday, 8:30 AM–5:30 PM AEST

Language: English

Time Zone: AEST

India

Local Support Partner: 1800 121 7648

Support Hours: Monday–Saturday, 9:00 AM–6:00 PM IST

Language: English, Hindi (on request)

Time Zone: IST

Japan

Local Support Partner: 0120-961-782

Support Hours: Monday–Friday, 9:00 AM–6:00 PM JST

Language: Japanese, English

Time Zone: JST

Brazil

Local Support Partner: 0800 891 2456

Support Hours: Monday–Friday, 8:00 AM–6:00 PM BRT

Language: Portuguese, English

Time Zone: BRT

Latin America (Mexico, Colombia, Chile, Argentina)

Regional Support: 1-800-848-3212 (U.S. Toll-Free) + select local numbers

Support Hours: Monday–Friday, 8:00 AM–5:00 PM local time

Language: Spanish, Portuguese, English

Important: For all international clients, Black Knight recommends using the U.S. toll-free number (1-800-848-3212) during U.S. business hours (8:00 AM–8:00 PM EST) for the fastest response. International partners operate on a ticket-based system and may have longer resolution times due to time zone differences.

For real-time support, always use the official Black Knight website to confirm the most current international numbers. Regional partners do not have independent authority to modify service terms or billing—only the Jacksonville headquarters can do so.

About Black Knight Customer Care Number – Jacksonville Mortgage Tech – Key Industries and Achievements

Black Knight’s customer care division is not an isolated function—it is a direct extension of the company’s broader mission: to be the most trusted technology partner in mortgage finance. To understand the depth of their support capabilities, it’s essential to understand the industries they serve and the milestones they’ve achieved.

Core Industries Served

1. Mortgage Lending

Black Knight powers over 70% of the top 100 U.S. mortgage lenders. Their platforms streamline loan origination, underwriting, and closing workflows. Customer care teams are trained to assist with FHA 203(k) loans, USDA rural loans, and jumbo product configurations—all of which require specialized knowledge.

2. Mortgage Servicing

The company’s Servicing Executive platform manages over 40 million active loans—nearly one-third of all U.S. mortgages. Customer care handles delinquency management, loan modifications, forbearance tracking, and investor reporting. Agents are certified in GSE (Fannie Mae/Freddie Mac) servicing guidelines and regularly update their knowledge on new regulatory changes.

3. Real Estate Data & Analytics

Through its Data & Analytics division, Black Knight provides property valuations, market trends, and risk scoring to lenders, insurers, and investors. Support teams assist with data feed integration, API access, and custom report generation.

4. Title & Settlement Services

Black Knight’s Title & Settlement platform integrates with lender systems to automate closing documentation and compliance. Customer care supports title agents, settlement attorneys, and escrow officers with document upload errors, e-signature failures, and compliance audit logs.

Key Achievements

• 2023: Ranked

  1 in Mortgage Technology by J.D. Power for the 8th consecutive year.

• 2022: Processed over 120 million loan transactions through its platforms.
• 2021: Launched AI-powered predictive analytics for loan default risk, reducing delinquency rates by 18% for clients.
• 2020: Achieved 99.99% system uptime across all platforms—among the highest in financial technology.
• 2019: Acquired Mortgagebot and merged its customer care infrastructure into the Jacksonville center, expanding capacity by 40%.
• 2018: Introduced the “Black Knight Care Guarantee”—a commitment to resolve 90% of Tier 1 issues within 4 hours.

These achievements are not just metrics—they reflect the reliability and depth of customer care that enables them. The Jacksonville team doesn’t just answer phones; they are integral to maintaining the trust that millions of borrowers and thousands of institutions place in Black Knight’s technology.

Global Service Access

Black Knight’s global service access model is built on a hybrid approach: centralized expertise with localized responsiveness. While all core systems are managed from Jacksonville, the company has invested heavily in infrastructure to ensure seamless global access.

Cloud-Based Infrastructure: All Black Knight platforms are hosted on AWS and Azure data centers located in the U.S., Europe, and Asia. This ensures low-latency access regardless of location. Clients in Tokyo, London, or Sydney experience the same system speed and reliability as those in Jacksonville.

Multi-Time Zone Support: The customer care team operates on a rotating shift schedule that covers 24/7 coverage across North America, Europe, and APAC. If you call at 3:00 AM in Sydney, you’ll be connected to a specialist in the U.S. who is awake and ready to assist.

Language and Localization: While English is the primary language of support, Black Knight employs certified bilingual agents and uses AI-powered translation tools for real-time multilingual support. Spanish, Portuguese, Mandarin, and German are prioritized based on client volume.

Global Compliance Alignment: Black Knight’s support team stays current with international regulations such as GDPR (Europe), PIPEDA (Canada), and APAC data sovereignty laws. If your organization is subject to cross-border data transfer rules, customer care can guide you on compliant configuration settings.

Remote Access & Screen Sharing: For complex issues, Black Knight support can initiate secure, encrypted screen-sharing sessions via their proprietary portal. No third-party tools like TeamViewer are required. This ensures security while enabling real-time troubleshooting.

Enterprise Global Onboarding: Large multinational clients receive a dedicated Global Support Manager who coordinates between local partners and Jacksonville. This includes quarterly performance reviews, custom training sessions, and priority escalation paths.

Black Knight’s global access isn’t an add-on—it’s a foundational pillar. Whether you’re a small credit union in rural Florida or a global bank with operations in 15 countries, your customer care experience is standardized, secure, and swift.

FAQs

Q1: Is the Black Knight Customer Care Number free to call from outside the U.S.?

A: The toll-free numbers (1-800, 1-888, etc.) are free only when dialed from within the U.S. or Canada. International callers will be charged standard international rates by their telecom provider. For cost-effective access, use the Black Knight Support Portal or email support@blackknightinc.com. Enterprise clients may request a local dial-in number in their country.

Q2: Can I email Black Knight Customer Care instead of calling?

A: Yes. For non-urgent issues, email support@blackknightinc.com. Response time is typically 1–2 business days. For urgent matters, always call. Email is not monitored 24/7.

Q3: Do I need to be a current client to access customer care?

A: Yes. Black Knight customer care is exclusively for clients with active contracts. If you’re evaluating their platforms, contact sales@blackknightinc.com for a demo or trial access.

Q4: What if I get disconnected during a support call?

A: Call back immediately using the same number. Your case number is tied to your phone number and client ID. The system will reconnect you to the same agent if available, or escalate to a backup specialist.

Q5: Can Black Knight help me with my mortgage loan directly?

A: No. Black Knight is a technology provider, not a lender or servicer. If you’re a borrower with questions about your loan, contact your lender or servicer directly. Black Knight’s customer care can help your lender resolve system issues affecting your loan.

Q6: How do I report a security issue or data breach?

A: Immediately call the emergency line at 1-800-848-3212 and press 9. Do not use email for security incidents. Black Knight has a dedicated Cyber Response Team that will initiate containment and investigation protocols within minutes.

Q7: Are there mobile apps for Black Knight customer care?

A: No dedicated app exists. However, the Black Knight Support Portal is fully mobile-responsive. You can submit tickets, view knowledge articles, and check system status from your smartphone.

Q8: How often does Black Knight update its customer care training?

A: Every quarter. Agents receive mandatory updates on new platform releases, regulatory changes (e.g., new CFPB rules), and compliance protocols. Annual recertification is required for all support staff.

Q9: Can I request a callback instead of waiting on hold?

A: Yes. When you call, press 0 to speak with a live agent and request a callback. You’ll receive an automated confirmation with a scheduled time. This is especially useful during peak hours (8–11 AM EST).

Q10: Is Black Knight customer care available on weekends?

A: Yes. All primary toll-free numbers are staffed 24/7, including holidays. Emergency support is always available. Non-emergency requests may experience slightly longer wait times on weekends.

Conclusion

Black Knight’s customer care system, anchored in Jacksonville and designed for the mortgage technology ecosystem, is one of the most sophisticated and industry-specific support networks in financial services. It’s not merely a helpline—it’s a mission-critical component that keeps the mortgage engine running smoothly for millions of borrowers and thousands of institutions.

From its 24/7 toll-free numbers and dedicated enterprise lines to its global support network and AI-enhanced troubleshooting tools, Black Knight has built a customer care infrastructure that prioritizes speed, expertise, and reliability above all else. Whether you’re a loan officer troubleshooting a failed HMDA upload at 10 PM on a Friday or a global bank managing cross-border data flows, you can trust that the team in Jacksonville is ready to help.

Remember: Always use the official numbers listed in this guide. Bookmark the support portal. Know your case number. And don’t hesitate to escalate when needed. In an industry where delays cost money and compliance errors carry heavy penalties, having the right support at your fingertips isn’t optional—it’s essential.

For the latest updates, training materials, and verified contact details, always visit the official Black Knight website: www.blackknightinc.com.