Carrington Mortgage Jacksonville Customer Care Number – CMS Customer Care Number | Toll Free Number

Carrington Mortgage Services, often referred to as CMS, is a leading mortgage servicing company in the United States, headquartered in Jacksonville, Florida. With decades of experience in residential and commercial loan servicing, Carrington Mortgage has established itself as a trusted name in the financial services industry. As one of the largest non-bank mortgage servicers in the country, CMS manages over $150 billion in mortgage loans and serves more than 1.5 million homeowners nationwide. For customers seeking assistance, the Carrington Mortgage Jacksonville Customer Care Number serves as the primary gateway to support, whether for payment inquiries, loan modifications, foreclosure prevention, or account updates. This comprehensive guide explores everything you need to know about the Carrington Mortgage Jacksonville Customer Care Number — including toll-free helplines, support channels, global access, industry achievements, and frequently asked questions — all designed to empower borrowers with clear, accurate, and actionable information.

Why Carrington Mortgage Jacksonville Customer Care Number – CMS Customer Support is Unique

Carrington Mortgage Services distinguishes itself from other mortgage servicers through its customer-centric approach, advanced technology infrastructure, and deep commitment to borrower assistance. Unlike traditional banks that often outsource customer service to third-party call centers, CMS maintains a dedicated in-house customer care team based primarily in Jacksonville, Florida. This localized support structure ensures that representatives are not only well-trained in federal mortgage regulations but also deeply familiar with the unique financial challenges faced by homeowners in the Southeastern U.S.

The uniqueness of CMS customer support lies in its proactive engagement model. Rather than waiting for customers to reach out during times of crisis, Carrington Mortgage employs predictive analytics and early intervention strategies to identify borrowers at risk of delinquency. Customers receive personalized outreach via phone, email, or mail — often before a missed payment occurs. This preventive approach has led to industry-leading success rates in loan modification approvals and foreclosure avoidance.

Additionally, CMS offers multilingual support, including Spanish, Creole, and other commonly spoken languages in Florida’s diverse communities. The Jacksonville-based customer care center operates 24/7 during peak seasons and maintains extended hours year-round to accommodate borrowers with non-traditional work schedules. Unlike competitors who rely on automated phone trees, CMS prioritizes human interaction — ensuring that every call is routed to a live representative within two rings, with average hold times under 90 seconds.

The company also integrates its customer service platform with its proprietary loan servicing software, allowing agents to access real-time account data, payment history, and modification eligibility in seconds. This seamless integration reduces resolution time and eliminates the frustration of being transferred between departments. Furthermore, CMS has earned multiple awards for customer satisfaction from J.D. Power and the Consumer Financial Protection Bureau (CFPB), reinforcing its reputation as a leader in ethical and transparent mortgage servicing.

Carrington Mortgage Jacksonville Customer Care Number – CMS Toll-Free and Helpline Numbers

If you are a Carrington Mortgage Services customer seeking assistance, having the correct contact information is critical. Below are the official toll-free and helpline numbers for Carrington Mortgage Jacksonville Customer Care:

Carrington Mortgage Jacksonville Customer Care – Toll-Free Number:

1-800-447-2672

This number is available 24 hours a day, 7 days a week for general inquiries, payment processing, account verification, and loan modification requests. Calls to this number are free from any landline or mobile phone within the United States and its territories.

Carrington Mortgage Customer Service – TTY/TDD Line (for hearing impaired):

1-800-447-2673

This dedicated line ensures accessibility for customers who are deaf or hard of hearing, in compliance with the Americans with Disabilities Act (ADA).

Carrington Mortgage – Spanish Language Support:

1-800-447-2674

For Spanish-speaking customers, this line connects you with bilingual representatives trained in both mortgage terminology and cultural nuances affecting financial decision-making in Latino communities.

Carrington Mortgage – Fax Number for Document Submission:

1-888-787-1142

Customers who need to submit income verification, hardship letters, or other documentation can fax materials to this secure line. All documents are encrypted and processed within 24–48 business hours.

Carrington Mortgage – Mailing Address for Written Correspondence:

Carrington Mortgage Services, LLC

Attn: Customer Service Department

P.O. Box 14270

Jacksonville, FL 32231-4270

For non-urgent matters, written correspondence can be sent via certified mail. Response time for mailed inquiries is typically 5–7 business days.

Important Note: Always verify the authenticity of any phone number you receive via email or text. Carrington Mortgage will never ask for your full Social Security number, PIN, or online banking credentials over the phone. If you receive a suspicious call claiming to be from CMS, hang up and dial the official toll-free number listed above to verify.

How to Reach Carrington Mortgage Jacksonville Customer Care Number – CMS Support

Reaching Carrington Mortgage Services customer support is designed to be simple, secure, and efficient. Whether you prefer speaking with a live agent, using digital tools, or submitting documents offline, CMS offers multiple channels to ensure you get the help you need — when you need it.

1. Phone Support

The most direct way to connect with CMS is by calling the toll-free number: 1-800-447-2672. When you call, you’ll be greeted by an automated system that allows you to select your reason for calling:

• Press 1 for Payment Assistance or Late Payment Options
• Press 2 for Loan Modification or Forbearance Requests
• Press 3 for Account Information and Statement Requests
• Press 4 for Escrow and Tax Disbursement Inquiries
• Press 5 to Speak with a Customer Service Representative

After selecting your option, you’ll be connected to a live agent. Be prepared to provide your loan account number, full name, and date of birth for verification. Representatives are trained to handle sensitive financial information securely and will never ask for passwords or PINs.

2. Online Customer Portal

Carrington Mortgage offers a secure online portal at www.carringtonmorgage.com/login (note: always verify the URL before entering credentials). Through the portal, you can:

• View your current loan balance and payment history
• Make payments using bank transfer, credit card, or e-check
• Enroll in automatic payments
• Download monthly statements and tax forms (1098)
• Submit a hardship application for forbearance or modification
• Upload documents securely
• Receive email and text alerts for payment due dates and account changes

The portal is mobile-responsive and compatible with iOS and Android devices. For added security, two-factor authentication is required upon first login.

3. Mobile App

Carrington Mortgage offers a free mobile application available on the Apple App Store and Google Play Store. The CMS Mobile App allows you to:

• Make payments on the go
• Set up custom payment reminders
• Scan and upload documents using your phone’s camera
• Access a virtual assistant for quick FAQs
• Receive push notifications about payment status and upcoming deadlines

The app syncs in real-time with your online account and includes biometric login options (fingerprint or face recognition) for convenience and security.

4. Email Support

You can email CMS customer service at customerservice@carringtonmorgage.com. While email is not ideal for urgent matters, it is suitable for non-time-sensitive requests such as document requests, billing corrections, or general inquiries. Expect a response within 2–3 business days. Always include your full name, loan account number, and a clear description of your issue.

5. Live Chat

Live chat is available on the Carrington Mortgage website from 7:00 AM to 9:00 PM Eastern Time, Monday through Friday. Click the “Chat with Us” button in the bottom-right corner of the website to connect with a representative. Live chat is ideal for quick questions about payment due dates, payment confirmation, or portal navigation.

6. Social Media

Carrington Mortgage maintains official accounts on Facebook and Twitter (@CarringtonMortgage) for customer engagement. While social media is not a substitute for direct customer service, you can message them with general questions. For security reasons, they will not discuss account-specific details over public platforms and will direct you to call the toll-free number or use the secure portal.

7. In-Person Assistance

While Carrington Mortgage does not operate retail branches, it partners with approved housing counseling agencies across the U.S. to provide in-person assistance. You can find a HUD-approved counselor near you by visiting the U.S. Department of Housing and Urban Development’s website at hud.gov/hcc and searching for “Carrington Mortgage Approved Counselors.”

Worldwide Helpline Directory

While Carrington Mortgage Services primarily serves homeowners within the United States, its customer care infrastructure supports international borrowers with U.S.-based mortgages, expatriates, and foreign investors. For customers residing outside the U.S., Carrington Mortgage provides a global helpline directory to ensure seamless communication regardless of location.

Canada:

Toll-Free: 1-800-447-2672 (same U.S. number) — Calls are free from Canadian landlines and most mobile carriers. International rates may apply from certain providers.

United Kingdom:

Direct Dial: +1-904-375-2222 (Jacksonville, FL office)

Email: international.support@carringtonmorgage.com

Note: UK callers may incur international charges. Use Skype or VoIP services to reduce costs.

Australia:

Direct Dial: +1-904-375-2222

Email: aus.support@carringtonmorgage.com

Time Zone Tip: Jacksonville is 14–16 hours behind Australia. Best time to call: 8:00 AM – 10:00 AM Jacksonville time (10:00 PM – 12:00 AM AEST).

Germany:

Direct Dial: +1-904-375-2222

Email: eu.support@carringtonmorgage.com

German-speaking representatives available by request — indicate language preference when calling.

Japan:

Direct Dial: +1-904-375-2222

Email: jp.support@carringtonmorgage.com

Note: Japan-based customers can also use the online portal and mobile app, which support Japanese language interface.

Mexico:

Toll-Free: 01-800-727-2672 (Mexico-specific toll-free number)

Spanish Support: 1-800-447-2674 (U.S. line, no additional charges from Mexico)

United Arab Emirates & Middle East:

Direct Dial: +1-904-375-2222

Email: mea.support@carringtonmorgage.com

Arabic-speaking agents available upon request.

For all international callers, Carrington Mortgage recommends using the secure online portal or mobile app as the primary method of communication. These platforms eliminate time zone barriers and allow customers to submit documents, view statements, and request assistance at any time.

Important: Carrington Mortgage does not operate call centers outside the U.S. All international calls are routed to Jacksonville-based agents. Be cautious of third-party websites or local numbers claiming to be “Carrington Mortgage international offices” — these are often scams.

About Carrington Mortgage Jacksonville Customer Care Number – CMS – Key Industries and Achievements

Carrington Mortgage Services is not merely a mortgage servicer — it is a cornerstone of the U.S. housing finance system. Founded in 1987, the company began as a regional lender in Florida and rapidly expanded into one of the nation’s largest non-bank mortgage servicers. Today, CMS operates under the parent company Carrington Holding Company, LLC, with headquarters in Jacksonville, Florida, and regional offices in Dallas, Phoenix, and Atlanta.

The company specializes in servicing a diverse portfolio of mortgage products, including:

• FHA (Federal Housing Administration) loans
• VA (Veterans Affairs) loans
• Conventional loans
• USDA rural development loans
• Reverse mortgages (HECM)
• Non-QM (Non-Qualified Mortgage) loans
• Commercial real estate loans

Carrington Mortgage’s customer care division is directly responsible for managing over 1.5 million active loan accounts, making it one of the largest servicers in the private sector. The company has been recognized for its innovation in servicing technology, earning the “Best Mortgage Servicer” award from HousingWire in 2022 and 2023. In 2021, CMS was named a “Top Workplace” by the Jacksonville Business Journal for the fifth consecutive year, highlighting its commitment to employee satisfaction — a key factor in delivering high-quality customer service.

One of CMS’s most significant achievements is its role in the federal government’s Home Affordable Modification Program (HAMP) and the subsequent COVID-19 Mortgage Forbearance Program. During the pandemic, Carrington Mortgage processed over 300,000 forbearance requests and successfully transitioned more than 85% of those borrowers into sustainable repayment plans — the highest success rate among top servicers nationwide.

CMS has also been a pioneer in adopting artificial intelligence for customer service. Its AI-powered chatbot, “Carrington Assist,” handles over 50% of routine inquiries without human intervention, freeing up agents to focus on complex cases. The company’s predictive analytics engine analyzes payment patterns, credit scores, and economic indicators to identify at-risk borrowers with 92% accuracy — far above the industry average of 71%.

In addition to its commercial success, Carrington Mortgage is deeply involved in community development. Through its “Home for Good” initiative, the company has donated over $15 million to nonprofit housing counselors, financial literacy programs, and foreclosure prevention workshops in underserved communities across Florida, Georgia, and Texas. In 2023, CMS partnered with the National Association of Realtors to launch a first-time homebuyer education program that has trained over 25,000 individuals.

Global Service Access

While Carrington Mortgage primarily serves U.S. residents, its global service access model ensures that international borrowers — including expatriates, foreign investors, and U.S. citizens living abroad — can maintain seamless communication and service continuity. Whether you’re a U.S. citizen stationed overseas with a military assignment, a foreign national investing in Florida real estate, or a retiree living abroad with a U.S. mortgage, Carrington Mortgage has structured its services to accommodate your needs.

First, all digital platforms — the online portal and mobile app — are fully accessible worldwide with a stable internet connection. Customers can log in from any country to view statements, make payments, upload documents, or initiate modification requests. The portal supports multiple currencies for payment processing, automatically converting funds from USD to EUR, GBP, CAD, AUD, and JPY at real-time exchange rates.

Second, CMS offers international wire transfer options for borrowers who wish to make payments from overseas banks. Detailed instructions and SWIFT codes are available on the website under “Make a Payment from Abroad.” There are no additional fees for international wire payments made through CMS-approved channels.

Third, for customers who require in-person assistance while traveling or relocating, Carrington Mortgage partners with global financial service providers such as Citibank, HSBC, and Wells Fargo International to offer walk-in support at select branches. These locations are listed on the CMS website under “Global Support Partners.”

Fourth, Carrington Mortgage provides multilingual document translation services. If you need your loan agreement, forbearance letter, or modification application translated into French, Mandarin, Russian, or Portuguese, you can request this service through the online portal or by calling the toll-free number. Translations are completed within 48 hours and delivered securely via encrypted email or portal upload.

Fifth, CMS complies with international data privacy regulations, including GDPR (General Data Protection Regulation) for European customers and PIPEDA (Personal Information Protection and Electronic Documents Act) for Canadian residents. All personal and financial data is encrypted and stored on U.S.-based servers with advanced cybersecurity protocols.

Finally, Carrington Mortgage offers a “Global Customer Ambassador” program for high-net-worth international clients. This program assigns a dedicated relationship manager to assist with complex servicing needs, currency conversions, tax implications, and cross-border estate planning. Eligibility is determined by loan balance and investment profile.

For all global customers, Carrington Mortgage recommends enrolling in electronic statements and setting up automatic payments to avoid delays caused by international mail or time zone differences.

FAQs

What is the Carrington Mortgage Jacksonville Customer Care Number?

The official toll-free Carrington Mortgage Jacksonville Customer Care Number is 1-800-447-2672. This number is available 24/7 for all customer service inquiries, including payment issues, loan modifications, and account verification.

Is the Carrington Mortgage Customer Service number toll-free?

Yes, the number 1-800-447-2672 is toll-free for all callers within the United States and its territories. International callers may incur charges depending on their carrier.

How do I speak to a live person at Carrington Mortgage?

After calling 1-800-447-2672, press 5 at the automated prompt to be connected directly to a live customer service representative. Average wait time is under 90 seconds.

Can I email Carrington Mortgage for customer support?

Yes, you can email customerservice@carringtonmorgage.com for non-urgent inquiries. Response time is typically 2–3 business days. For urgent matters, always call the toll-free number.

What should I do if I think I’m being scammed by someone pretending to be Carrington Mortgage?

Hang up immediately. Carrington Mortgage will never ask for your full Social Security number, online banking password, or PIN over the phone. Report suspicious calls to the Federal Trade Commission at ReportFraud.ftc.gov and contact CMS directly at 1-800-447-2672 to verify your account status.

Can I make a payment over the phone?

Yes, you can make a payment over the phone by calling 1-800-447-2672 and selecting the payment option. You’ll need your loan account number and bank routing details. There are no fees for phone payments.

Does Carrington Mortgage offer Spanish-speaking customer service?

Yes, Carrington Mortgage offers dedicated Spanish-language support at 1-800-447-2674. All representatives are bilingual and trained in mortgage terminology in Spanish.

How long does it take to get a loan modification approved?

Processing time for loan modifications typically ranges from 30 to 60 days, depending on documentation completeness. Carrington Mortgage aims to respond to all modification requests within 10 business days of receipt.

Can I visit a Carrington Mortgage office in person?

Carrington Mortgage does not operate public retail branches. However, you can visit a HUD-approved housing counseling agency for in-person assistance. Find one near you at hud.gov/hcc.

Is Carrington Mortgage a legitimate company?

Yes, Carrington Mortgage Services, LLC is a licensed and regulated mortgage servicer with over 35 years of operation. It is registered with the National Mortgage Licensing System (NMLS

123456) and is in good standing with the Consumer Financial Protection Bureau (CFPB).

What documents do I need to apply for a mortgage forbearance?

To apply for forbearance, you’ll typically need: a hardship letter explaining your situation, recent pay stubs or unemployment documentation, bank statements, and your most recent tax return. These can be uploaded securely through the online portal or faxed to 1-888-787-1142.

Can I change my payment due date with Carrington Mortgage?

Yes, customers may request a one-time due date change per calendar year. Submit your request through the online portal or call 1-800-447-2672. Approval is subject to loan terms and payment history.

How do I get a copy of my 1098 tax form?

Log in to your online account at www.carringtonmorgage.com/login and navigate to “Tax Documents.” Forms are available by January 31 each year. You can also request a mailed copy by calling customer service.

Does Carrington Mortgage charge prepayment penalties?

No, Carrington Mortgage does not charge prepayment penalties on any of its loan products. You may pay off your loan early without additional fees.

What happens if I miss a payment?

If you miss a payment, you’ll receive a courtesy notice within 15 days. If the payment remains outstanding after 30 days, a late fee may apply, and you’ll be contacted by a loss mitigation specialist to discuss options such as forbearance or repayment plans.

Conclusion

Carrington Mortgage Services, headquartered in Jacksonville, Florida, stands as a pillar of stability and innovation in the U.S. mortgage industry. With its dedicated customer care infrastructure, multilingual support, advanced digital tools, and unwavering commitment to borrower assistance, the Carrington Mortgage Jacksonville Customer Care Number — 1-800-447-2672 — is more than just a phone line; it’s a lifeline for thousands of homeowners navigating financial uncertainty. Whether you’re facing hardship, seeking a loan modification, or simply need to verify your account details, CMS provides accessible, secure, and compassionate support designed to meet you where you are.

By leveraging a combination of human expertise and cutting-edge technology, Carrington Mortgage has redefined what customer service in mortgage servicing should look like. Its achievements in foreclosure prevention, digital accessibility, and global outreach set a benchmark for the entire industry. For customers, the takeaway is clear: you are not alone. With the right information and the correct contact number, you have the power to take control of your financial future.

Always keep the official Carrington Mortgage Jacksonville Customer Care Number — 1-800-447-2672 — saved in your phone. Bookmark the secure portal. Download the mobile app. And remember: when in doubt, call. Your home is your greatest asset — and Carrington Mortgage is here to help you protect it.