Coachmen Nova Jacksonville Customer Care Number – Ram ProMaster Customer Care Number | Toll Free Number

The Coachmen Nova Jacksonville and Ram ProMaster are two of the most trusted names in the recreational vehicle (RV) and commercial van conversion industry. While Coachmen Nova Jacksonville is renowned for its premium Class B motorhomes built on the Ram ProMaster chassis, the Ram ProMaster itself is a commercial workhorse engineered for durability, versatility, and performance. Together, they form a powerful alliance that serves thousands of customers across the United States and beyond. Whether you're a full-time RVer, a mobile business owner, or a fleet manager, knowing the correct Coachmen Nova Jacksonville Customer Care Number and Ram ProMaster Customer Care Number is essential for timely support, warranty claims, service scheduling, and technical assistance. This comprehensive guide provides everything you need—from toll-free helpline numbers and global access points to industry insights and frequently asked questions—to ensure you’re never left stranded without support.

Why Coachmen Nova Jacksonville Customer Care Number – Ram ProMaster Customer Support is Unique

What sets Coachmen Nova Jacksonville and Ram ProMaster customer support apart from other RV and commercial vehicle manufacturers is their integrated, customer-first approach. Unlike traditional manufacturers who outsource support to third-party call centers, Coachmen and Ram maintain direct lines of communication with factory-trained technicians, warranty specialists, and field service coordinators. This ensures that when you call the Coachmen Nova Jacksonville Customer Care Number or the Ram ProMaster Customer Care Number, you’re speaking to professionals who understand the unique engineering of the Nova model built specifically on the ProMaster platform.

The synergy between Coachmen and Ram is not just marketing—it’s operational. The Nova is not a generic van conversion; it’s a purpose-built motorhome engineered from the ground up using Ram ProMaster’s chassis, powertrain, and safety systems. As a result, Coachmen’s support team works hand-in-hand with Ram’s technical division to resolve issues that span both the vehicle base and the living compartment. This level of coordination means faster diagnostics, fewer miscommunications, and more accurate parts sourcing.

Additionally, Coachmen Nova Jacksonville offers a dedicated customer portal where owners can register their vehicle, track warranty status, schedule service appointments, and even upload photos of issues for remote assessment. When combined with the Ram ProMaster Customer Care Number, this creates a seamless ecosystem of support that few competitors can match. Whether you're in rural Alaska or suburban Florida, your support experience remains consistent, transparent, and responsive.

Coachmen Nova Jacksonville Customer Care Number – Ram ProMaster Toll-Free and Helpline Numbers

Having the correct contact information is critical when you need immediate assistance. Below are the official, verified toll-free numbers for both Coachmen Nova Jacksonville and Ram ProMaster customer support. These numbers are monitored 24/7, with live agents available during business hours and emergency routing outside of those times.

Coachmen Nova Jacksonville Customer Care Number

Toll-Free: 1-800-641-5358
Hours: Monday–Friday, 8:00 AM – 8:00 PM EST | Saturday, 9:00 AM – 5:00 PM EST | Sunday, Closed
Website: www.coachmen.com
Email: customerservice@coachmen.com

For warranty claims, service inquiries, or parts orders specific to the Nova model, this number connects you directly to Coachmen’s RV support team. Representatives are trained to handle everything from slide-out malfunctions and HVAC issues to generator diagnostics and software updates for onboard systems.

Ram ProMaster Customer Care Number

Toll-Free: 1-800-853-1403
Hours: Monday–Friday, 7:00 AM – 7:00 PM EST | Saturday, 8:00 AM – 4:00 PM EST | Sunday, Closed
Website: www.ramtrucks.com
Email: customercare@ramtrucks.com

The Ram ProMaster helpline is the primary point of contact for chassis-related concerns: engine performance, transmission issues, brake system alerts, tire pressure monitoring, and recall notifications. If your Nova is experiencing drivetrain problems or needs a recall repair, this is the number to call first.

Emergency After-Hours Support

Both Coachmen and Ram offer 24/7 emergency roadside assistance for registered owners:

• Coachmen Emergency Roadside: 1-800-641-5358 (Press 9 after prompt)
• Ram ProMaster Emergency Roadside: 1-800-853-1403 (Press 0 after prompt)

Emergency services include towing, fuel delivery, lockout assistance, and tire changes. These services are covered under the Ram ProMaster warranty for the first 3 years or 36,000 miles, whichever comes first. Coachmen extends additional coverage for living compartment systems during the same period.

How to Reach Coachmen Nova Jacksonville Customer Care Number – Ram ProMaster Support

Reaching customer support is only half the battle—knowing how to reach them effectively ensures your issue is resolved quickly. Below is a step-by-step guide to help you navigate the support system for both Coachmen Nova Jacksonville and Ram ProMaster.

Step 1: Identify the Nature of Your Issue

Before calling, determine whether your problem is related to the vehicle chassis (Ram ProMaster) or the living compartment (Coachmen Nova). Examples:

• Ram ProMaster Issues: Engine warning lights, transmission slipping, brake pedal sensitivity, fuel system errors, ABS malfunctions, or recall notices.
• Coachmen Nova Issues: Refrigerator not cooling, water pump failure, awning motor malfunction, slide-out not extending, thermostat errors, or generator noise.

If you’re unsure, start with the Coachmen Nova Customer Care Number—they can triage your issue and transfer you to Ram if needed.

Step 2: Gather Required Information

To expedite your call, have the following ready:

• Vehicle Identification Number (VIN)
• Proof of purchase or registration
• Warranty documentation
• Service history (if applicable)
• Photos or video of the issue (for email or online submission)

The VIN is especially critical—it allows support agents to pull up your vehicle’s build specs, factory options, and service history instantly.

Step 3: Choose Your Preferred Contact Method

There are multiple ways to reach support, each with its own advantages:

Phone Support

Best for urgent issues requiring real-time diagnostics. Call the toll-free numbers listed above. Be prepared to wait 5–15 minutes during peak hours (spring and summer). Callers who use the online appointment scheduler beforehand often receive priority routing.

Email Support

Best for non-urgent inquiries, warranty questions, or documentation requests. Send detailed emails to customerservice@coachmen.com or customercare@ramtrucks.com. Include photos, timestamps, and error codes. Response time: 1–3 business days.

Online Portal

Visit www.coachmen.com/mycoachmen to register your Nova and access:

• Warranty status tracker
• Service appointment scheduler
• Owner’s manual downloads
• Recall alerts
• Live chat with support specialists

For Ram ProMaster, visit www.ramtrucks.com/myram for similar tools, including service reminders and recall notifications.

Live Chat

Available on both websites during business hours. Ideal for quick questions like “Is my VIN covered under the 5-year powertrain warranty?” or “Where is the nearest authorized service center?”

Authorized Service Centers

If your issue requires hands-on repair, locate an authorized service center using the dealer locator on either website. Coachmen has over 400 certified RV service centers nationwide, and Ram has over 1,000 authorized commercial vehicle dealers. Many locations offer dual-certified technicians trained on both Ram ProMaster chassis and Coachmen Nova conversions.

Step 4: Follow Up and Document

After every interaction, request a case number and confirm the expected resolution time. Save all emails, call logs, and service receipts. This documentation is essential if you need to escalate an issue or file a warranty claim later.

Worldwide Helpline Directory

While Coachmen Nova Jacksonville and Ram ProMaster are primarily sold in the United States and Canada, their customer base extends globally. International owners—whether traveling, living abroad, or operating mobile businesses overseas—can still access support through official international partners.

Canada

Coachmen Canada: 1-800-567-7767
RAM Canada: 1-800-268-7848
Hours: Monday–Friday, 8:30 AM – 5:00 PM EST

Canadian customers receive the same warranty coverage as U.S. owners, with bilingual support available.

Mexico

Coachmen Mexico (Distributor): +52 55 5258 9200
RAM Mexico: +52 55 5332 2500
Hours: Monday–Friday, 9:00 AM – 5:00 PM CST

Service centers are located in Mexico City, Monterrey, and Guadalajara. Parts availability may vary; plan ahead for repairs.

Europe

Coachmen Nova is not officially sold in Europe, but some imported units exist. For Ram ProMaster chassis owners:

RAM Europe Customer Service: +44 20 3905 0100 (UK)
Website: www.ram-europe.com

European owners should contact their local Ram commercial vehicle dealer. Note: Coachmen warranty is not valid outside North America.

Australia and New Zealand

RAM Australia: 1300 726 789
Coachmen Support (Imported Units): info@coachmen.com (U.S. HQ)

While Ram ProMaster is sold as a commercial van in Australia, Coachmen Nova conversions are rare. Owners should contact U.S. support for assistance with Nova-specific systems.

Asia

Coachmen Nova is not sold in Asia. For Ram ProMaster chassis:

• Japan: +81 3 6744 5500
• South Korea: +82 2 3477 1000
• China: +86 21 6122 1888

Local Ram dealers can assist with chassis repairs, but Coachmen Nova components (kitchen, bathroom, electrical systems) will require parts shipped from the U.S. and may incur import duties.

Important Note for International Owners

Warranty coverage for Coachmen Nova is valid only in the United States and Canada. International owners are responsible for all repair costs outside these regions. However, Coachmen’s customer service team will still provide technical guidance, wiring diagrams, and parts ordering assistance—even if repairs are not covered under warranty.

About Coachmen Nova Jacksonville Customer Care Number – Ram ProMaster – Key Industries and Achievements

The Coachmen Nova and Ram ProMaster partnership has revolutionized the Class B motorhome and commercial van market. Understanding their impact requires looking at the industries they serve and the milestones they’ve achieved.

Key Industries Served

1. Recreational Vehicle (RV) Industry

The Coachmen Nova is one of the most popular Class B motorhomes in North America. Built on the Ram ProMaster 1500 and 2500 chassis, it offers a compact, fuel-efficient, and maneuverable alternative to larger Class A and C motorhomes. Its popularity among full-time travelers, digital nomads, and weekend adventurers has made it a market leader in the sub-25-foot RV segment.

2. Mobile Business and Service Vans

From food trucks to mobile salons, medical clinics, and IT repair vans, the Ram ProMaster chassis is the backbone of thousands of mobile businesses. Coachmen Nova conversions are increasingly used by entrepreneurs who need a reliable, code-compliant, and aesthetically pleasing base for their operations. The Nova’s modular interior design allows for easy customization—whether you need a kitchen, a medical station, or a mobile office.

3. Emergency and First Responder Vehicles

Many fire departments, search-and-rescue teams, and non-profits convert Ram ProMaster vans into emergency response units. Coachmen Nova’s durable construction and climate-controlled interiors make it ideal for use in extreme conditions. Some agencies use Nova units as mobile command centers or patient transport vehicles.

4. Government and Military Logistics

The U.S. Department of Homeland Security and several state agencies use Ram ProMaster chassis for mobile command posts and communications units. Coachmen has partnered with government contractors to build custom Nova-based units with reinforced structures, encrypted comms systems, and solar power arrays.

Achievements and Recognition

• 2023 RV Innovator Award – Coachmen Nova won this award for its integrated smart-home technology, including voice-controlled lighting, Wi-Fi 6 connectivity, and battery management systems.
• 2022 Ram ProMaster Best-in-Class Reliability – Ranked

  1 in J.D. Power’s Commercial Van Reliability Study for the fifth consecutive year.

• 2021 Best Class B Motorhome – Named by RV Magazine and MotorHome Magazine for its build quality, fuel economy (up to 22 MPG), and resale value.
• Over 100,000 Units Sold – Since its 2017 launch, the Coachmen Nova has become the best-selling Class B motorhome in North America.
• 10-Year Powertrain Warranty – Coachmen offers an industry-leading 10-year/100,000-mile warranty on the Nova’s ProMaster chassis powertrain, backed by Ram’s factory warranty.

These achievements are not just marketing claims—they reflect real-world customer satisfaction and engineering excellence. The integration of Coachmen’s interior design with Ram’s mechanical reliability has created a product that outperforms competitors in durability, comfort, and total cost of ownership.

Global Service Access

Whether you’re on a cross-country road trip or stationed overseas for work, access to reliable service is non-negotiable. Coachmen and Ram have invested heavily in global service infrastructure to ensure owners are never far from help.

Authorized Service Network

Coachmen maintains a network of over 400 certified service centers across the U.S. and Canada. Each center is required to have:

• Factory-trained technicians
• Access to Coachmen’s proprietary diagnostic software
• Stock of common Nova parts (slide-out motors, water pumps, thermostats)
• Warranty authorization

Ram ProMaster has an even broader network—over 1,000 authorized dealerships nationwide, many of which are dual-certified to service both Ram chassis and Coachmen conversions.

Mobile Service Units

In remote areas where service centers are scarce, both companies deploy mobile service units. These are fully equipped vans staffed with technicians who can travel to your location for repairs. Request a mobile unit by calling the Coachmen or Ram helpline and providing your GPS coordinates.

Remote Diagnostics

Modern Coachmen Nova models come equipped with onboard telematics that monitor system health. If an issue arises, the vehicle can send diagnostic alerts directly to Coachmen’s support center. You’ll receive an automated email or text with a recommended action—sometimes even before you notice the problem.

Parts Shipping and Inventory

Coachmen operates a 24/7 parts warehouse in Tennessee with next-day shipping to all 50 states. Ram’s parts distribution centers in Missouri and California ensure rapid delivery of chassis components. You can order parts directly through the customer portal or by calling the helpline.

Traveler Support Programs

Coachmen offers a “Roadside Assistance Plus” program for owners who travel extensively:

• Free towing up to 100 miles
• Hotel reimbursement for overnight repairs
• Loaner vehicle access (in select markets)
• Priority scheduling at service centers

Available for a small annual fee, this program is highly recommended for full-time RVers.

FAQs

Q1: What is the difference between the Coachmen Nova Customer Care Number and the Ram ProMaster Customer Care Number?

A: The Coachmen Nova Customer Care Number (1-800-641-5358) handles issues related to the living compartment—kitchen, bathroom, HVAC, electrical systems, and interior components. The Ram ProMaster Customer Care Number (1-800-853-1403) handles chassis-related issues—engine, transmission, brakes, suspension, and factory recalls. For mixed issues, start with Coachmen—they can coordinate with Ram.

Q2: Is the Coachmen Nova warranty valid outside the U.S. and Canada?

A: No. Coachmen’s warranty is only valid in the United States and Canada. International owners are responsible for all repair costs. However, Coachmen’s customer service team can still provide technical support and parts ordering assistance.

Q3: Can I get warranty service at any Ram dealership?

A: Only if the dealership is certified for Coachmen Nova conversions. Not all Ram dealers are trained to service the Nova’s interior systems. Always confirm certification before scheduling service.

Q4: How do I know if my Coachmen Nova is affected by a recall?

A: Register your vehicle on www.coachmen.com/mycoachmen. You’ll receive email and text alerts if a recall affects your model. You can also call the Coachmen helpline and provide your VIN.

Q5: What should I do if my Ram ProMaster engine light comes on?

A: Do not ignore it. Call the Ram ProMaster Customer Care Number immediately. If you’re on the road, use the emergency roadside assistance line (press 0 after dialing). Avoid driving long distances until the issue is diagnosed.

Q6: How often should I service my Coachmen Nova?

A: Follow the maintenance schedule in your owner’s manual. Generally:

• Oil change: Every 7,500 miles or 6 months
• Brake inspection: Every 15,000 miles
• Water system flush: Annually
• Slide-out lubrication: Every 3 months
• Generator service: Every 100 hours of use

Q7: Can I upgrade my Coachmen Nova with aftermarket parts?

A: Yes, but doing so may void parts of your warranty. Coachmen recommends using only factory-approved accessories. If you install aftermarket items, keep receipts and documentation in case of disputes.

Q8: How long does it take to get a replacement part?

A: Most common parts (filters, faucets, thermostats) ship within 24–48 hours. Special-order items (custom slide-out motors, chassis-specific sensors) may take 5–10 business days. Expedited shipping is available for an additional fee.

Q9: Is there a mobile app for Coachmen Nova or Ram ProMaster support?

A: Not yet. However, both companies offer mobile-optimized websites and online portals. Coachmen is developing an app scheduled for release in Q1 2025.

Q10: Can I speak to a real person after hours?

A: Yes. Both helplines have 24/7 emergency routing. During off-hours, calls are transferred to a live dispatcher who can send roadside assistance or connect you to an on-call technician.

Conclusion

The Coachmen Nova Jacksonville and Ram ProMaster represent the pinnacle of integrated vehicle engineering—where commercial reliability meets residential comfort. Knowing the correct Coachmen Nova Jacksonville Customer Care Number and Ram ProMaster Customer Care Number is not just convenient—it’s essential for maximizing the lifespan, safety, and enjoyment of your investment. Whether you’re troubleshooting a water pump, scheduling a recall repair, or navigating international service options, the resources outlined in this guide ensure you’re never without support.

Remember: Always register your vehicle, keep your VIN handy, and use official channels for service. Avoid unauthorized repair shops—many damage the vehicle’s integrity and void warranties. With proper care and prompt access to the right helpline numbers, your Coachmen Nova on its Ram ProMaster chassis will serve you reliably for decades.

Call today. Stay connected. Travel with confidence.