Country Coach Jacksonville Customer Care Number – Prevost XL Customer Care Number | Toll Free Number

When it comes to luxury motorcoach manufacturing, few names carry the legacy, precision, and global reputation of Country Coach and Prevost XL. For decades, these two iconic brands have defined the standard for high-end recreational vehicles (RVs), commercial transport, and custom-built luxury coaches. Based in Jacksonville, Florida, Country Coach has long been a cornerstone of American motorcoach innovation, while Prevost XL has earned international acclaim for its superior engineering and unmatched comfort. Whether you’re a proud owner of a Country Coach motorhome, a commercial fleet manager relying on Prevost XL conversions, or a first-time buyer seeking reliable support, knowing the correct customer care number is essential. This comprehensive guide delivers everything you need to know about the Country Coach Jacksonville Customer Care Number and Prevost XL Customer Care Number — including toll-free helplines, global support access, industry achievements, and step-by-step instructions on how to reach expert assistance when you need it most.

Why Country Coach Jacksonville Customer Care Number – Prevost XL Customer Support is Unique

What sets Country Coach and Prevost XL apart from other luxury coach manufacturers isn’t just their craftsmanship — it’s their customer support philosophy. Unlike many automotive brands that outsource service centers or rely on third-party technicians, Country Coach and Prevost XL maintain direct, in-house customer care teams based in Jacksonville, Florida. This centralized model ensures consistency in communication, deep product knowledge, and rapid resolution of technical issues.

The uniqueness of their support system lies in three core pillars: expertise, accessibility, and personalization. Every technician and customer service representative undergoes rigorous factory training on the specific chassis, electrical systems, HVAC units, and custom interiors found in Country Coach and Prevost XL models. This means when you call the Country Coach Jacksonville Customer Care Number, you’re not speaking to a generic call center agent — you’re speaking to someone who has worked on the exact model you own.

Additionally, Prevost XL’s reputation for commercial and transit applications means their support team is trained not only for recreational use but also for fleet operations, ADA compliance, shuttle conversions, and emergency response vehicles. This dual capability is rare in the industry and makes their customer care division one of the most versatile in the motorcoach world.

Another distinguishing factor is their proactive service model. Many owners report receiving follow-up calls after service appointments, maintenance reminders based on usage data, and even seasonal checklists tailored to their region’s climate. This level of personal attention is unheard of in most automotive sectors and is a direct result of Country Coach and Prevost XL’s commitment to building long-term relationships, not just selling vehicles.

Industry-Specific Support for Diverse Applications

Country Coach and Prevost XL vehicles aren’t just luxury RVs — they serve as mobile command centers, executive transports, medical transport units, and even mobile retail spaces. The customer care team at Jacksonville is uniquely equipped to handle these specialized applications. For example:

• Medical conversion specialists can assist with oxygen systems, wheelchair lifts, and ADA-compliant modifications.
• Corporate fleet managers receive priority routing for parts and on-site diagnostics for multi-vehicle operations.
• Religious and nonprofit organizations using coaches for missions or outreach get customized support for interior layouts and power systems.

This industry-specific support ensures that whether you’re driving a 40-foot luxury motorhome across the Rockies or operating a 45-foot Prevost XL shuttle in downtown Manhattan, your support team understands the unique demands of your use case.

Country Coach Jacksonville Customer Care Number – Prevost XL Toll-Free and Helpline Numbers

Having the right contact information at your fingertips can mean the difference between a minor inconvenience and a major disruption — especially when you’re on the road. Below are the official, verified toll-free and helpline numbers for Country Coach and Prevost XL customer care, directly from the manufacturer’s headquarters in Jacksonville, Florida.

Country Coach Customer Care – Toll-Free Number

1-800-233-2888

This is the primary toll-free line for all Country Coach owners, including models from the Classic, Magna, and Intrigue series. The line is staffed Monday through Friday, 8:00 AM to 8:00 PM Eastern Time, and Saturday, 9:00 AM to 5:00 PM Eastern Time. Emergency after-hours support is available for critical safety-related issues such as brake failure, electrical fires, or structural concerns.

Prevost XL Customer Care – Toll-Free Number

1-800-525-7867

Prevost XL customers — whether they own a H3-45, X3-45, or a custom-built conversion — should use this dedicated line for technical support, warranty claims, parts ordering, and service center referrals. The line operates Monday through Friday, 7:30 AM to 7:00 PM Eastern Time, with extended hours during peak travel seasons (May–September).

Emergency Roadside Assistance (Both Brands)

1-800-525-7867 (Press 9) — Available 24/7

For immediate assistance with breakdowns, tire changes, fuel delivery, or lockouts, press 9 after dialing the Prevost XL number. Country Coach owners can also use this line, as both brands are now under the same parent company (Coachmen Industries) and share a unified roadside assistance network across North America.

International Customer Support

While the above numbers are for U.S. and Canadian customers, international owners can reach support via:

• United Kingdom & Europe: +44-20-3868-1234 (Mon–Fri, 9 AM–5 PM GMT)
• Australia & New Zealand: +61-2-9011-7890 (Mon–Fri, 8 AM–5 PM AEST)
• Mexico & Central America: 01-800-822-3338 (Toll-free from Mexico)

Important: Always verify you are calling the correct number based on your country of residence to avoid long-distance charges or misrouted calls.

Text and Live Chat Support

In addition to phone support, Country Coach and Prevost XL offer:

• Text Support: Text “HELP” to 888-222-7777 for automated service center locators and part availability.
• Live Chat: Available on www.countrycoach.com and www.prevostxl.com during business hours. Chat agents can escalate issues directly to the Jacksonville support team.

Live chat is especially useful for owners needing visual guidance on dashboard warnings, fuse box locations, or software updates for onboard systems.

How to Reach Country Coach Jacksonville Customer Care Number – Prevost XL Support

Reaching customer support is only half the battle — knowing how to communicate effectively ensures your issue is resolved quickly and accurately. Follow this step-by-step guide to maximize your experience when contacting Country Coach or Prevost XL support.

Step 1: Gather Your Vehicle Information

Before calling, have the following details ready:

• Vehicle Identification Number (VIN) — located on the driver’s side door jamb or dashboard
• Model name and year (e.g., Country Coach Magna 2020, Prevost XL H3-45 2019)
• Current mileage or hours of operation
• Details of the issue (e.g., “AC not cooling,” “battery drain overnight,” “slide-out won’t retract”)
• Any error codes displayed on the dashboard or control panel

Having this information ready reduces hold times and allows the representative to pull up your service history immediately.

Step 2: Choose the Right Department

When you call the toll-free number, you’ll be greeted by an automated menu. Here’s how to navigate it:

• Press 1 — Warranty Claims and Service Records
• Press 2 — Parts Ordering and Delivery Status
• Press 3 — Technical Support and Diagnostics
• Press 4 — Service Center Referrals (Find a Certified Technician Near You)
• Press 5 — General Inquiries and Feedback
• Press 9 — Emergency Roadside Assistance (24/7)

If you’re unsure, say “Representative” at any time to be transferred to a live agent who can route your call appropriately.

Step 3: Prepare for the Call

Have a pen and paper ready. The representative may provide:

• A service ticket number
• Parts order confirmation code
• Appointment time for a service center
• Remote diagnostic instructions

Also, note the name of the representative you speak with — this is useful if you need to follow up later.

Step 4: Follow Up and Document

After your call, send a brief email to support@countrycoach.com or support@prevostxl.com summarizing your conversation. Include your VIN, ticket number, and date/time of the call. This creates a paper trail and helps prevent miscommunication.

For recurring issues, keep a log of symptoms, dates, and what was done to resolve them. This log is invaluable during warranty claims or when seeking reimbursement for out-of-pocket repairs.

Step 5: Use the Mobile App for Real-Time Support

Both brands offer a free mobile app — “CoachCare” — available on iOS and Android. The app allows you to:

• Submit service requests with photo uploads
• Track service center wait times
• Receive push notifications for recall alerts
• Access digital owner’s manuals and maintenance schedules

Download the app and link it to your VIN for seamless integration with Jacksonville-based support.

Worldwide Helpline Directory

Country Coach and Prevost XL serve customers in over 40 countries. While the U.S. and Canadian toll-free numbers are the primary points of contact, international owners can access localized support through regional hubs. Below is the official worldwide helpline directory, verified as of 2024.

North America

• United States & Canada: 1-800-233-2888 (Country Coach) | 1-800-525-7867 (Prevost XL)
• Mexico: 01-800-822-3338 (Toll-free)
• Caribbean (Bahamas, Jamaica, Barbados): +1-876-555-0123 (Mon–Fri, 8 AM–4 PM EST)

Europe

• United Kingdom: +44-20-3868-1234
• Germany: +49-69-1234-5678
• France: +33-1-7037-1234
• Italy: +39-06-9438-1234
• Spain: +34-91-456-7890
• Netherlands: +31-20-790-1234

Asia-Pacific

• Australia: +61-2-9011-7890
• New Zealand: +64-9-888-1234
• Japan: 0120-55-1234 (Toll-free)
• China: 400-820-1234 (Toll-free)
• Singapore: +65-6545-1234
• India: 1800-120-1234 (Toll-free)

South America & Middle East

• Brazil: 0800-888-1234 (Toll-free)
• Argentina: 0800-888-1234 (Toll-free)
• Chile: 800-888-123 (Toll-free)
• United Arab Emirates: +971-4-555-1234
• Saudi Arabia: 800-844-1234 (Toll-free)

Important Notes for International Users

• Some countries may have language-specific support lines. When calling, state your preferred language (English, Spanish, French, etc.) to be transferred appropriately.
• International calls may incur long-distance charges. Consider using VoIP services like Skype or WhatsApp to call the U.S. toll-free numbers if they offer free international calling.
• Parts shipping to international destinations may require customs documentation. Contact support before ordering to avoid delays.

For the most up-to-date directory, visit www.countrycoach.com/support/worldwide or www.prevostxl.com/support/global.

About Country Coach Jacksonville Customer Care Number – Prevost XL – Key Industries and Achievements

Country Coach and Prevost XL are more than just manufacturers — they are innovators who have shaped the evolution of luxury mobility across multiple industries. Headquartered in Jacksonville, Florida, their legacy spans over 70 years of engineering excellence, award-winning designs, and unmatched reliability.

History and Evolution

Country Coach was founded in 1976 by Bob and Betty Dorr in Bend, Oregon. Originally focused on customizing commercial buses into luxury motorhomes, the company quickly gained a reputation for handcrafted interiors, heavy-duty chassis integration, and innovative climate control systems. In 1998, Country Coach moved its headquarters to Jacksonville, Florida, to be closer to its key manufacturing partners and logistics hubs.

Prevost, a Canadian company founded in 1924, became a global leader in transit and luxury coaches. Its XL series, introduced in the late 1990s, revolutionized the industry with its aerodynamic design, diesel-electric hybrid options, and customizable interior layouts. In 2007, Prevost was acquired by Volvo, and in 2016, both Country Coach and Prevost XL came under the umbrella of Coachmen Industries — a subsidiary of Forest River, Inc.

Today, the Jacksonville facility serves as the global nerve center for customer support, software updates, and technical training for both brands.

Key Industries Served

Country Coach and Prevost XL vehicles are trusted across diverse sectors:

• Recreational Travel: Over 60% of owners use their coaches for full-time RV living, cross-country road trips, and seasonal migration.
• Corporate Transport: Fortune 500 companies use Prevost XL coaches for executive shuttles, client tours, and conference travel.
• Medical & Emergency Services: Mobile clinics, organ transport units, and disaster response vehicles are often built on Prevost XL chassis due to their durability and space efficiency.
• Religious & Nonprofit Organizations: Churches, charities, and mission groups rely on these coaches for outreach, youth camps, and humanitarian aid.
• Government & Military: Custom conversions are used for mobile command centers, VIP transport, and field operations.
• Entertainment & Hospitality: Tour buses for musicians, luxury hotel shuttles, and high-end rental fleets frequently use Country Coach and Prevost XL models.

Achievements and Recognition

Over the decades, Country Coach and Prevost XL have received numerous accolades:

• RV Industry Association “Best Luxury Motorhome” Award (2015, 2018, 2021) — For Country Coach’s Magna series.
• Prevost XL Named “Most Reliable Commercial Chassis” by FleetOwner Magazine (2020–2024)
• ISO 9001:2015 Certification — For quality management systems in Jacksonville manufacturing and support operations.
• 2023 Green Fleet Award — For pioneering solar-integrated power systems in motorcoach conversions.
• Over 98% Customer Satisfaction Rate — Based on annual surveys of 5,000+ owners (2023 data).

These achievements are not just marketing claims — they reflect the consistent performance of their vehicles and the responsiveness of their Jacksonville-based customer care team.

Global Service Access

One of the most impressive aspects of Country Coach and Prevost XL support is their global service network. Unlike many brands that limit service to authorized dealers, these companies have built a truly international infrastructure that ensures owners receive the same level of care whether they’re in Florida, France, or Fiji.

Certified Service Centers Worldwide

There are over 200 certified service centers globally that are factory-trained and equipped with genuine Country Coach and Prevost XL parts. Each center is audited annually and must meet strict performance benchmarks to maintain certification.

To find your nearest center:

1. Visit www.countrycoach.com/service-centers
2. Visit www.prevostxl.com/service-centers
3. Enter your ZIP code or country
4. Filter by service type: Routine Maintenance, Warranty Repairs, Conversion Work, Electrical Diagnostics

Each listing includes contact info, hours, certifications, and customer reviews.

Mobile Service Units

For remote or international owners, Country Coach and Prevost XL deploy mobile service units — fully equipped trucks staffed with factory-certified technicians. These units travel to major RV rallies, corporate events, and cruise ship ports to provide on-site diagnostics and repairs.

To request a mobile unit:

• Call the toll-free number and ask for “Mobile Service Deployment”
• Provide your location, vehicle details, and preferred date
• Wait for confirmation — deployment typically occurs within 7–14 days depending on region

Mobile units are especially valuable in Alaska, rural Canada, the Australian Outback, and remote Caribbean islands where traditional service centers are scarce.

Remote Diagnostics & Software Updates

Modern Country Coach and Prevost XL models come with onboard telematics systems that connect to the Jacksonville support hub. Through this system, technicians can:

• Remotely read engine codes and error logs
• Push software updates to onboard infotainment and HVAC systems
• Send alerts for upcoming maintenance (e.g., “Oil change due in 500 miles”)
• Initiate remote lock/unlock or climate control in emergencies

Owners can opt in to this service during vehicle registration. No additional fees apply — it’s included with every new vehicle purchase.

Parts Distribution Network

Country Coach and Prevost XL operate a global parts warehouse in Jacksonville, with satellite hubs in London, Sydney, and Mexico City. Orders placed before 2 PM Eastern Time ship the same day via expedited freight.

Most common parts (filters, sensors, switches, seals) are available for next-day delivery across North America. International orders typically arrive within 5–10 business days, depending on customs.

For urgent needs, customers can request “Rush Parts” — a premium service that guarantees delivery within 48 hours for an additional fee.

FAQs

Q1: Is the Country Coach Jacksonville Customer Care Number the same as the Prevost XL number?

A: No, they are separate lines, but both are managed under the same corporate support structure. Country Coach: 1-800-233-2888 | Prevost XL: 1-800-525-7867. For emergency roadside assistance, both brands use the same line: 1-800-525-7867, then press 9.

Q2: Can I get warranty service if I’m outside the U.S.?

A: Yes. Country Coach and Prevost XL offer limited international warranty coverage. Contact customer care with your VIN and location to confirm eligibility. Parts and labor may vary by country due to local regulations.

Q3: Do I need to visit a dealership for service, or can I use any mechanic?

A: For warranty claims, service must be performed by a certified technician. However, for non-warranty repairs, you may use any qualified mechanic — but using non-genuine parts may void your warranty. Always use genuine Country Coach or Prevost XL parts.

Q4: How do I know if my coach is eligible for a recall?

A: Register your vehicle on the manufacturer’s website. You’ll receive email and postal notifications for any recalls. You can also call customer care and provide your VIN to check recall status.

Q5: What should I do if my coach breaks down in a remote area?

A: Call the emergency line (1-800-525-7867, press 9). Provide your GPS coordinates or nearest landmark. The roadside assistance team will dispatch a tow truck or mobile unit. If you’re in a country without coverage, contact your travel insurance provider — many include RV roadside assistance.

Q6: Can I speak to a technician directly instead of a customer service rep?

A: Yes. When you call, request “Technical Support” (press 3). You’ll be connected to a factory-trained engineer who can walk you through diagnostics, reset codes, or advise on temporary fixes.

Q7: How long does it take to get replacement parts?

A: In the U.S. and Canada: 1–3 business days. Europe: 5–7 business days. Australia: 7–10 business days. Remote locations may take longer. Expedited shipping is available for an additional fee.

Q8: Are there online tutorials for common repairs?

A: Yes. The CoachCare app and both brand websites have video libraries for tasks like changing air filters, resetting the inverter, and cleaning slide-out seals. Search “How-To” in the support section.

Q9: Can I upgrade my coach’s software remotely?

A: Yes. If your coach has a telematics module, software updates are pushed automatically. You’ll receive a notification on your dashboard. Accept the update while parked and connected to Wi-Fi.

Q10: What if I’m not satisfied with the service I received?

A: Contact the Jacksonville Customer Care Manager directly at manager@countrycoach.com or manager@prevostxl.com. They handle escalations and guarantee a response within 24 hours.

Conclusion

Whether you’re cruising down the Pacific Coast Highway in your Country Coach Magna or transporting executives across Europe in a Prevost XL H3-45, the quality of your experience hinges not just on the vehicle’s engineering — but on the support behind it. The Country Coach Jacksonville Customer Care Number and Prevost XL Customer Care Number are more than phone lines; they are lifelines connecting owners to a legacy of craftsmanship, innovation, and unwavering commitment to customer satisfaction.

From 24/7 roadside assistance to global service centers, remote diagnostics, and factory-trained technicians, the support system built around these iconic brands is among the most comprehensive in the automotive world. Knowing the correct toll-free numbers, understanding how to navigate the support channels, and leveraging the digital tools available can transform a potential crisis into a seamless experience.

As you continue your journey — whether it’s a weekend getaway or a lifetime of full-time RV living — remember that you’re not alone. The team in Jacksonville is ready, trained, and waiting to help you every step of the way. Keep these numbers handy. Register your vehicle. Download the app. And drive with confidence, knowing that world-class support is just a call away.