I-TEAM: Store owner agrees to help with medical bills after puppy needed heart surgery

2 years ago 236

Owner of Puppy Avenue besides refunding mates afloat outgo of dog

File photograph of Ella, the Cavalier King Charles spaniel.

JACKSONVILLE, Fla. – A St. Augustine mates who precocious purchased a puppy from a favored store astatine the Avenues Mall said that they were soon met with hefty bills aft the canine required a life-saving bosom surgery.

A time aft the I-TEAM got involved, News4JAX has learned the proprietor of Puppy Avenue has agreed to settee a quality with the couple. The hubby and woman said the proprietor has refunded them the $2,500 that was paid for Ella, the Cavalier King Charles spaniel.

The proprietor besides gave them an further $1,000 to spell toward the vet bills they incurred to prevention Ella’s life.

Ella was released from the infirmary Wednesday day pursuing the exigency bosom surgery. When the mates archetypal contacted the I-TEAM, they felt the store proprietor should carnivore work for the aesculapian costs.

News4JAX checked with the Better Business Bureau and recovered 7 antithetic complaints that had been filed against Puppy Avenue implicit the merchantability of sick puppies that required contiguous medial attraction aft they were purchased.

We besides recovered a civilian ailment filed against puppy avenue successful 2019 that was akin to complaints filed with the Better Business Bureau.

The Better Business Bureau recommends looking up online reviews earlier making a favored purchase. Checking its website is 1 mode to hunt for filed complaints.

Have you experienced wellness issues with puppies purchased astatine this store, oregon different puppy stores? Send Erik Avanier an email -- EAvanier@wjxt.com.