JEA Customer Care Number – Jacksonville Utility Bill Help Customer Care Number | Toll Free Number

Jacksonville Electric Authority (JEA) is more than just a utility provider—it’s the lifeblood of daily life for over 400,000 residents and businesses in Jacksonville, Florida. As the largest publicly owned utility in the state, JEA delivers electricity, water, wastewater, and natural gas services with a commitment to reliability, sustainability, and customer satisfaction. Whether you’re facing a sudden power outage, a billing discrepancy, or need help setting up service, knowing the correct JEA Customer Care Number is essential. This comprehensive guide provides everything you need to know about accessing JEA’s customer support, including toll-free numbers, service channels, global access options, industry achievements, and answers to frequently asked questions—all designed to help you resolve your utility concerns quickly and efficiently.

Why JEA Customer Care Number – Jacksonville Utility Bill Help Customer Support is Unique

JEA’s customer care system stands apart from other municipal utilities due to its deep integration of community values, technological innovation, and personalized service. Unlike private utility companies that prioritize shareholder profits, JEA operates as a not-for-profit public entity, meaning its primary mission is to serve the people of Jacksonville—not generate returns for investors. This fundamental difference shapes every aspect of its customer support infrastructure.

First, JEA’s customer service team is locally based and deeply familiar with the unique challenges of Northeast Florida—seasonal weather patterns, rapid urban growth, and infrastructure aging. This local expertise allows agents to provide context-aware solutions, such as advising residents on flood-related water service disruptions or offering energy-saving tips tailored to humid subtropical climates.

Second, JEA invests heavily in digital accessibility. While many utilities still rely on outdated phone systems, JEA offers a seamless multi-channel support experience: 24/7 automated phone lines, live chat on its website, a robust mobile app, email support, and even social media engagement through Facebook and Twitter. Customers can choose the method that suits their lifestyle, whether they prefer a quick automated bill payment or a detailed conversation with a live representative.

Third, JEA’s commitment to equity ensures that no resident is left behind. The utility offers multilingual support (including Spanish and Creole), senior citizen assistance programs, and special accommodations for customers with disabilities. JEA also provides financial assistance through its Customer Assistance Program (CAP), helping low-income households manage utility bills—something few municipal utilities offer at the same scale.

Finally, JEA’s customer care is backed by real-time data analytics. When you call the JEA Customer Care Number, agents can instantly access your account history, outage maps, and even your energy usage trends. This means you’re not repeating your issue multiple times—you’re getting a fast, accurate resolution based on your unique profile.

JEA’s Customer-Centric Culture: Beyond the Call Center

JEA doesn’t just answer calls—it builds relationships. The utility regularly hosts community outreach events, conducts door-to-door energy audits in underserved neighborhoods, and partners with local schools to educate students on conservation. Its customer care philosophy is rooted in transparency: every billing statement includes clear explanations of charges, and customers receive proactive alerts about rate changes, planned outages, and conservation opportunities.

This culture of care has earned JEA national recognition, including the American Public Power Association’s “Excellence in Customer Service” award multiple times. It’s not just a number you dial—it’s a gateway to a utility that sees you as a neighbor, not just a account number.

JEA Customer Care Number – Jacksonville Utility Bill Help Toll-Free and Helpline Numbers

Having the correct JEA Customer Care Number at your fingertips can mean the difference between a minor inconvenience and a major disruption. Below is a complete, up-to-date directory of all official JEA contact numbers and service channels for residents and businesses in Jacksonville and surrounding areas.

Primary JEA Customer Care Toll-Free Number

1-800-223-6875 — This is JEA’s main 24/7 toll-free customer service line. Whether you need to report an outage, pay your bill, set up new service, or ask questions about your water or electricity usage, this is the number to call. The automated system is available around the clock, and live agents are available from 7:00 AM to 8:00 PM Monday through Friday, and 8:00 AM to 5:00 PM on weekends and holidays.

Outage Reporting Line

1-800-223-6875 — The same number is used for reporting power outages. JEA encourages customers to call or use the JEA Mobile App to report outages, as this helps the utility pinpoint affected areas faster. When you report an outage, you’ll receive an estimated restoration time and updates via text or email if you opt in.

Water & Wastewater Services Line

904-665-6000 — For issues specific to water pressure, leaks, sewer backups, or water quality concerns, call this dedicated line. While the main toll-free number can handle general water questions, this number connects you directly to JEA’s water operations team for technical assistance.

Business Services & Commercial Accounts

904-665-6000 — Businesses with commercial accounts (including multi-unit buildings, retail chains, and industrial facilities) should use this number for billing inquiries, service upgrades, or contract negotiations. JEA offers specialized support for commercial clients, including energy audits and demand-side management programs.

Text Messaging & Online Chat

Text “HELP” to 47547 to receive automated updates or request assistance via SMS. For live chat, visit www.jea.com and click the “Chat with Us” button in the bottom right corner of the homepage. Live chat is available Monday–Friday, 7:00 AM–8:00 PM, and Saturday–Sunday, 8:00 AM–5:00 PM.

Mail and In-Person Support

If you prefer traditional methods:

• Mailing Address: JEA Customer Service, P.O. Box 11200, Jacksonville, FL 32247
• Walk-In Center: JEA Customer Service Center, 111 West Monroe Street, Jacksonville, FL 32202 (Hours: Monday–Friday, 8:00 AM–5:00 PM)

Important: Always verify you are using the official JEA numbers listed above. Scammers often create fake customer service numbers to steal personal information. Never give out your account number, Social Security number, or credit card details to unsolicited callers.

Emergency Contact for Life-Threatening Situations

In the event of a life-threatening emergency involving downed power lines, gas leaks, or flooding, call 911 immediately. Then, report the incident to JEA using the toll-free number above. JEA’s emergency response team works in coordination with local first responders.

How to Reach JEA Customer Care Number – Jacksonville Utility Bill Help Support

Accessing JEA’s customer support is easier than ever, thanks to multiple digital and analog channels designed for convenience, speed, and accessibility. Below is a step-by-step guide to reaching JEA support through every available method.

1. Calling the JEA Customer Care Number

Step 1: Dial 1-800-223-6875 from any landline or mobile phone.

Step 2: Follow the automated voice prompts. You can pay your bill, report an outage, or request service without speaking to an agent.

Step 3: If you need live assistance, press “0” at any time to be connected to a customer service representative.

Step 4: Have your account number, service address, and a recent bill handy for faster service.

Tip: If you’re calling during peak hours (5–7 PM weekdays), you may experience longer wait times. Consider calling early in the morning or using the mobile app instead.

2. Using the JEA Mobile App

Download the official JEA Mobile App from the Apple App Store or Google Play Store. The app allows you to:

• View and pay your bill
• Report outages with GPS location tagging
• Track your energy and water usage in real time
• Set up automatic payments and budget alerts
• Chat with a live agent
• Receive outage notifications and conservation tips

The app is available in English and Spanish and is optimized for accessibility, including voice command support and screen reader compatibility.

3. Online Portal: My JEA Account

Visit https://my.jea.com to create or log into your My JEA account. Here you can:

• View up to 24 months of billing history
• Enroll in paperless billing
• Set up payment plans
• Apply for financial assistance programs
• Submit service requests and track their status

Customers who use the online portal report 40% faster resolution times compared to phone support, thanks to automated ticketing and direct access to account data.

4. Email and Written Correspondence

For non-urgent inquiries (e.g., billing disputes, service history requests), email JEA at customerservice@jea.com. Response time is typically 1–3 business days. For formal complaints or legal correspondence, send a letter to:

JEA Customer Service

111 West Monroe Street

Jacksonville, FL 32202

5. Social Media Support

JEA actively monitors its official social media accounts for customer inquiries:

• Facebook: facebook.com/JEAFlorida
• Twitter/X: @JEAFlorida
• Instagram: @jeaflorida

While social media is not a substitute for urgent issues, it’s an excellent channel for non-time-sensitive questions. JEA’s social team responds to 95% of messages within 2 hours during business hours.

6. In-Person Assistance

The JEA Customer Service Center at 111 West Monroe Street offers walk-in support for those who prefer face-to-face interaction. Services include:

• Setting up new utility accounts
• Applying for payment assistance programs
• Resolving billing disputes
• Receiving printed billing statements
• Accessing computer kiosks for self-service

Bring a photo ID and your most recent bill for faster service. Free parking is available.

Worldwide Helpline Directory

While JEA primarily serves the Jacksonville, Florida region, many residents and businesses have international connections—whether they’re expats, remote workers, or family members overseas who need to assist with utility payments or service inquiries. Below is a global directory of how to reach JEA from outside the United States.

Calling JEA from Outside the U.S.

To reach the JEA Customer Care Number from abroad:

• Dial your country’s international access code (e.g., 00 from the UK, 011 from Canada)
• Then dial: 1-800-223-6875

Important: International calls to U.S. toll-free numbers (like 1-800 numbers) are not free. Charges will apply based on your carrier’s international calling rates. For cost-effective options, consider using VoIP services like Skype, WhatsApp, or Google Voice to call the number over the internet.

International Payment Options

Customers living abroad who wish to pay a JEA bill can do so through:

• Online Payment Portal: Use a credit/debit card or bank transfer via my.jea.com
• Third-Party Payment Services: Services like Western Union, MoneyGram, or Wise (formerly TransferWise) can be used to send payments to JEA’s U.S. bank account. Contact JEA Customer Care for wiring instructions.
• Authorized Pay Stations: Some international banks and remittance centers partner with U.S. utilities. Ask your local financial institution if they offer utility bill payment services to Florida.

Language Support for Non-English Speakers

JEA offers multilingual support for Spanish, Haitian Creole, and Vietnamese callers. When calling the toll-free number, press “2” for Spanish or “3” for Creole. For other languages, request a live interpreter—JEA provides access to over 200 languages through its third-party interpretation service.

Time Zone Considerations

JEA operates in the Eastern Time Zone (ET). When calling from abroad, consider the time difference:

• London (GMT): JEA’s business hours = 12:00 PM–1:00 AM GMT
• Paris (CET): JEA’s business hours = 1:00 PM–2:00 AM CET
• Sydney (AEST): JEA’s business hours = 9:00 PM–10:00 PM (previous day) AEST
• Tokyo (JST): JEA’s business hours = 8:00 PM–9:00 PM (previous day) JST

For urgent issues outside business hours, use the automated system or the JEA Mobile App to report outages or make payments.

About JEA Customer Care Number – Jacksonville Utility Bill Help – Key Industries and Achievements

JEA is not just a utility—it’s a cornerstone of economic development and community resilience in Northeast Florida. As a publicly owned, not-for-profit utility, JEA operates across four critical service sectors: electricity, water, wastewater, and natural gas. Its achievements in sustainability, innovation, and customer service have positioned it as a national model for municipal utilities.

Electricity: A Leader in Renewable Energy

JEA generates and distributes electricity to over 400,000 customers. It owns and operates multiple power plants, including the 1,200 MW Northside Generating Station and the 50 MW solar farm at the former Naval Station Mayport. In 2023, JEA surpassed 25% of its electricity portfolio from renewable sources, with a goal of reaching 50% by 2030.

JEA’s “Solar Together” program allows customers to subscribe to community solar arrays without installing panels on their property—making solar energy accessible to renters and homeowners with shaded roofs. Over 12,000 customers have enrolled since the program’s launch in 2020.

Water and Wastewater: Clean Water for a Growing Region

JEA manages one of the largest water distribution systems in Florida, serving over 450 square miles. It operates 14 water treatment plants and 10 wastewater facilities. In 2022, JEA invested $180 million in infrastructure upgrades to reduce water loss from aging pipes and improve flood resilience.

The utility’s “Smart Water Meter” initiative has installed over 150,000 digital meters, allowing real-time leak detection and usage tracking. As a result, JEA has reduced non-revenue water loss by 22% since 2018.

Natural Gas: Safe, Reliable, and Efficient

JEA is the only municipal utility in Florida that provides natural gas service. It operates over 1,700 miles of gas pipelines and serves more than 120,000 customers. JEA’s gas division maintains a 99.99% reliability rate and conducts annual safety inspections on every residential service line.

The utility also offers rebates for customers who upgrade to high-efficiency gas appliances, helping reduce carbon emissions and lower monthly bills.

Community Impact and Awards

JEA’s commitment to service has earned it dozens of national and state-level accolades:

• 2023 American Public Power Association – Excellence in Customer Service Award
• 2022 Florida Municipal Power Agency – Innovation in Sustainability Award
• 2021 U.S. Department of Energy – Smart Grid Investment Grant Recipient
• 2020 Florida Chamber of Commerce – Economic Impact Champion
• 2019 National Association of Clean Water Agencies – Water Quality Excellence Award

JEA also invests over $10 million annually in local education, workforce development, and environmental programs. Its “Powering the Future” scholarship program has awarded over $2 million to Jacksonville high school seniors pursuing STEM careers.

Disaster Response and Resilience

JEA played a critical role in recovery efforts after Hurricane Irma (2017) and Hurricane Ian (2022), restoring power to over 200,000 customers in under 72 hours. The utility maintains mutual aid agreements with 12 other utilities across the Southeast, allowing rapid deployment of crews during regional disasters.

JEA’s Emergency Operations Center is equipped with satellite communication, drone surveillance, and AI-powered outage mapping tools—ensuring it can respond faster and more accurately than most private utilities.

Global Service Access

While JEA’s physical service territory is confined to Jacksonville and surrounding areas, its digital infrastructure and customer support systems are designed to serve a global audience. Whether you’re a Jacksonville native living abroad, a business owner with international operations, or a family member helping a loved one manage their utilities, JEA provides seamless global access.

Remote Account Management

Through the My JEA portal and mobile app, customers can manage their accounts from anywhere in the world. You can:

• View and pay bills using international credit cards
• Set up auto-pay to avoid late fees
• Receive email and SMS alerts about usage spikes or outages
• Download and print billing statements for record-keeping

Payments can be made in U.S. dollars using major global payment processors like Visa, Mastercard, American Express, and PayPal.

International Customer Support

JEA’s customer service team is trained to assist callers from around the world. If you’re calling from Europe, Asia, or Latin America and need help with:

• Understanding your bill in a different currency
• Translating documents for visa or residency applications
• Setting up a payment plan for a relative in Jacksonville

Simply request a multilingual agent or interpreter. JEA partners with LanguageLine Solutions to provide real-time interpretation in over 200 languages.

Global Partnerships and Technology

JEA collaborates with international utilities to share best practices in grid modernization, water conservation, and customer engagement. It has participated in global forums hosted by the International Water Association and the World Bank’s Sustainable Energy for All initiative.

Its smart metering and outage management systems are based on open-source technologies that are being adopted by utilities in Canada, Germany, and Australia—demonstrating that JEA’s innovations have global relevance.

Remote Work and Digital Nomad Support

With the rise of remote work, many digital nomads and expats maintain utility accounts in Jacksonville while living overseas. JEA offers special guidance for these customers, including:

• Guides on how to manage utilities remotely
• Recommendations for temporary service suspension
• Instructions for setting up power of attorney for a local contact

Visit www.jea.com/remote-residents for downloadable resources.

FAQs

What is the JEA customer service number for billing questions?

The toll-free number for all billing inquiries is 1-800-223-6875. You can also use the My JEA portal or mobile app to view your bill, make payments, and set up payment plans.

How do I report a power outage in Jacksonville?

Call 1-800-223-6875 or use the JEA Mobile App to report an outage. You can also report it online at www.jea.com/outages. Be sure to provide your service address for accurate response.

Can I pay my JEA bill online?

Yes. Visit my.jea.com to pay using credit/debit card, bank transfer, or e-check. Payments are processed immediately and reflected in your account within 24 hours.

Does JEA offer financial assistance for low-income customers?

Yes. The Customer Assistance Program (CAP) provides bill discounts and payment plans for qualifying low-income households. Eligibility is based on income and household size. Apply at www.jea.com/cap or call 1-800-223-6875.

What should I do if I receive a suspicious call claiming to be from JEA?

Never give out personal information to unsolicited callers. JEA will never demand immediate payment via gift cards, cryptocurrency, or wire transfer. If you suspect fraud, hang up and call JEA directly at 1-800-223-6875 to verify the claim.

How do I set up new utility service with JEA?

Visit www.jea.com/new-service to apply online, or call 1-800-223-6875. You’ll need your government-issued ID, proof of residency, and the service address.

Is there a JEA customer service center near me?

The main walk-in center is located at 111 West Monroe Street, Jacksonville, FL 32202. Hours are Monday–Friday, 8:00 AM–5:00 PM. No appointment is needed.

Can I speak to someone in Spanish?

Yes. When calling 1-800-223-6875, press “2” to be connected to a Spanish-speaking representative. Live Spanish support is available during business hours.

How do I check my water usage?

Log into your My JEA account or use the mobile app to view daily, weekly, and monthly water usage graphs. Smart meters provide real-time data.

Does JEA offer discounts for seniors or veterans?

JEA offers the CAP program, which may benefit seniors and veterans with low income. There are no blanket discounts, but eligible individuals can receive up to 30% off their monthly bill. Apply at www.jea.com/cap.

What happens if I miss a payment?

If you miss a payment, JEA will send a reminder notice. A late fee of $10 is applied after 15 days. If the balance remains unpaid after 30 days, service may be disconnected. Contact JEA immediately to set up a payment plan and avoid disconnection.

Can I get a paper bill instead of electronic?

Yes. You can opt out of paperless billing at any time through your My JEA account or by calling customer service. However, paper bills are subject to a $2 monthly fee to offset printing and mailing costs.

Conclusion

The JEA Customer Care Number—1-800-223-6875—is more than a simple phone line. It’s the gateway to one of the most advanced, community-driven, and customer-focused public utilities in the United States. Whether you’re a Jacksonville resident managing your first utility bill, a business owner scaling operations, or a family member overseas helping a loved one, knowing how to access JEA’s support systems can save you time, money, and stress.

JEA’s unique model—publicly owned, not-for-profit, and deeply embedded in local needs—sets it apart from corporate utilities. Its investments in renewable energy, smart infrastructure, and equitable service ensure that every customer, regardless of income or background, has access to reliable water, electricity, and gas.

By using the official JEA Customer Care Number, the mobile app, or the online portal, you’re not just resolving a bill or reporting an outage—you’re participating in a larger mission of sustainability, resilience, and community empowerment.

Keep this guide handy. Bookmark the website. Save the number. And remember: when you call JEA, you’re not just speaking to a customer service agent—you’re connecting with a utility that’s working every day to make Jacksonville a better, cleaner, and more connected place to live.