Mr. Cooper Jacksonville Customer Care Number – Nationstar Customer Care Number | Toll Free Number

When it comes to mortgage servicing in the United States, few names carry the weight and legacy of Mr. Cooper — formerly known as Nationstar Mortgage. Headquartered in Dallas, Texas, and with a major operational hub in Jacksonville, Florida, Mr. Cooper has become one of the nation’s largest non-bank mortgage servicers, managing over 4 million homeowner accounts and servicing more than $700 billion in mortgage loans. For customers in Jacksonville and across the country, the Mr. Cooper Jacksonville customer care number serves as a critical lifeline for loan inquiries, payment issues, forbearance requests, and account updates. This comprehensive guide explores everything you need to know about the Mr. Cooper Jacksonville customer care number, its origins as Nationstar Mortgage, how to reach support, global access options, and why its customer service stands out in a crowded industry.

Introduction – About Mr. Cooper Jacksonville Customer Care Number – Nationstar, History, and Industries

The story of Mr. Cooper begins with Nationstar Mortgage, a company founded in 2005 in Dallas, Texas, as a subsidiary of Fortress Investment Group. Nationstar quickly carved out a niche in the mortgage servicing industry by acquiring portfolios from troubled lenders during and after the 2008 financial crisis. By purchasing delinquent and non-performing loans at discounted rates, Nationstar became a major player in loan workout and modification services — helping homeowners avoid foreclosure while generating revenue through servicing fees.

In 2016, Nationstar rebranded as Mr. Cooper to reflect a more customer-centric, modern, and transparent approach to mortgage servicing. The name “Mr. Cooper” was chosen to evoke trust, reliability, and personal service — qualities that had been lacking in the mortgage industry after the housing crash. The Jacksonville, Florida, location became one of the company’s most vital operational centers, housing thousands of customer service representatives, loan processors, and compliance officers.

Today, Mr. Cooper operates as a full-service mortgage company offering loan servicing, origination, and refinancing. It is a publicly traded company (NASDAQ: COOP) and ranks among the top five mortgage servicers in the U.S. by loan volume. Its Jacksonville hub is responsible for managing customer interactions across multiple states, handling everything from payment processing to loss mitigation programs. With over 12,000 employees nationwide, Mr. Cooper’s Jacksonville customer care team is one of the largest and most experienced in the mortgage industry.

The company serves a diverse clientele — from first-time homebuyers to retirees refinancing their homes — and has built its reputation on accessibility, digital innovation, and responsive customer service. Whether you’re calling from Jacksonville, Miami, or even overseas, the Mr. Cooper Jacksonville customer care number connects you to trained professionals ready to assist with your mortgage needs.

Why Mr. Cooper Jacksonville Customer Care Number – Nationstar Customer Support is Unique

What sets Mr. Cooper’s customer support apart from other mortgage servicers is its combination of human empathy, technological efficiency, and deep industry expertise. Unlike many financial institutions that rely heavily on automated phone systems and chatbots, Mr. Cooper invests heavily in training its customer service representatives to handle complex, emotionally charged situations — such as foreclosure prevention, loan modifications, and hardship requests.

One of the most distinctive features of the Mr. Cooper Jacksonville customer care number is its dedicated hardship assistance program. If you’re experiencing unemployment, medical emergencies, or other financial setbacks, representatives are empowered to offer tailored solutions like forbearance, repayment plans, or even loan extensions — often within a single call. This level of personalization is rare in the mortgage industry, where many servicers follow rigid, automated protocols.

Additionally, Mr. Cooper’s Jacksonville team operates on a 24/7 schedule during peak seasons (such as tax season or year-end payment deadlines), ensuring customers can reach someone even outside standard business hours. The company also maintains a multilingual support team, with representatives fluent in Spanish, French, and other languages commonly spoken in Florida’s diverse communities.

Technology also plays a crucial role. Mr. Cooper’s customer service representatives have real-time access to your loan file, payment history, and modification eligibility — meaning you won’t be asked to repeat information or wait days for a callback. This seamless integration between digital systems and human support reduces frustration and increases resolution rates.

Another unique advantage is the company’s commitment to transparency. Mr. Cooper publishes clear guidelines on its website about fees, penalties, and modification requirements. Representatives are trained to explain these policies in plain language, without jargon. This transparency builds trust — something many borrowers lost during the 2008 crisis.

Finally, Mr. Cooper consistently ranks among the highest in customer satisfaction scores for mortgage servicers, according to J.D. Power and the Consumer Financial Protection Bureau (CFPB). In 2023, it received a 4.7 out of 5-star rating on Trustpilot for customer service, with many reviewers specifically praising the Jacksonville-based support team for their patience, knowledge, and willingness to go the extra mile.

Mr. Cooper Jacksonville Customer Care Number – Nationstar Toll-Free and Helpline Numbers

If you’re a Mr. Cooper customer seeking assistance, knowing the correct contact numbers is essential. Below are the official toll-free and helpline numbers for Mr. Cooper, including those specifically managed through the Jacksonville operations center.

• General Customer Service (Toll-Free): 1-800-669-6607
• Automated Payment System (24/7): 1-800-669-6607 (press 1 for payments)
• Loan Modification & Hardship Assistance: 1-800-669-6607 (press 3)
• Foreclosure Prevention Hotline: 1-800-669-6607 (press 4)
• Spanish Language Support: 1-800-669-6607 (press 5)
• TTY/TDD for Hearing Impaired: 1-800-368-1311
• Business Hours (Jacksonville Hub): Monday – Friday: 8:00 AM – 10:00 PM EST | Saturday – Sunday: 9:00 AM – 6:00 PM EST

These numbers are all routed through Mr. Cooper’s centralized call center infrastructure, with a significant portion of calls handled by agents based in Jacksonville. Even if you call from another state, you may be connected to a Jacksonville-based representative due to the high volume of accounts managed from that location.

It’s important to note that Mr. Cooper does not operate separate regional customer service lines. The 1-800-669-6607 number is the only official toll-free number for all customer inquiries, whether you’re in Jacksonville, California, or New York. Beware of third-party websites or ads claiming to offer “local” Mr. Cooper numbers — these are often scams.

For customers who prefer to communicate via text or secure messaging, Mr. Cooper offers a secure online portal (www.mrcooper.com) where you can send encrypted messages to your loan officer or customer service team. This option is ideal for non-urgent requests and document uploads.

How to Reach Mr. Cooper Jacksonville Customer Care Number – Nationstar Support

Reaching Mr. Cooper’s customer support is straightforward, but knowing the best method for your specific issue can save you time and frustration. Below is a step-by-step guide to contacting the Mr. Cooper Jacksonville customer care number and other support channels.

Option 1: Call the Toll-Free Number

The most direct way to reach a live representative is by calling 1-800-669-6607. Here’s how to navigate the automated system efficiently:

1. Dial 1-800-669-6607.
2. When prompted, enter your 10-digit loan account number (found on your monthly statement).
3. Listen to the menu options carefully. For most issues — payments, balances, or account changes — press 1.
4. If you need help with a hardship, modification, or foreclosure prevention, press 3.
5. If you speak Spanish, press 5 to be transferred to a bilingual agent.
6. If you’re disconnected or stuck in a loop, hang up and call back. Call volumes are highest between 9 AM and 1 PM EST.

Pro tip: Call early in the morning (before 9 AM) or late in the evening (after 7 PM) to avoid long wait times. The Jacksonville hub often has shorter queues during these hours.

Option 2: Use the Mr. Cooper Mobile App

Mr. Cooper offers a free mobile app available on iOS and Android. The app allows you to:

• View your current balance and payment history
• Make one-time or recurring payments
• Upload documents for loan modifications
• Send secure messages to your loan officer
• Receive text or email alerts for due dates and payment confirmations

If you need to speak with someone, the app includes a “Contact Support” button that connects you directly to a live agent via a secure video or voice call — no need to dial a phone number.

Option 3: Visit the Mr. Cooper Website

Go to www.mrcooper.com and click on “Contact Us” in the footer. From there, you can:

• Fill out a contact form for non-urgent inquiries
• Find your assigned loan officer’s direct email
• Download forms for forbearance, loan modification, or refinancing
• Access a live chat feature (available 8 AM–8 PM EST)

Live chat is staffed by Jacksonville-based representatives and is ideal for quick questions like “When is my next payment due?” or “Can I change my payment date?”

Option 4: Mail or Visit a Local Office

While Mr. Cooper primarily operates digitally, it does maintain a few physical locations. The Jacksonville office is located at:

Mr. Cooper – Jacksonville Service Center

2015 Riverplace Blvd

Jacksonville, FL 32207

United States

However, walk-in visits are not encouraged. The Jacksonville office is not a retail branch — it’s an administrative and servicing center. You cannot apply for loans or make payments in person. Mail correspondence should be sent to the address above only if you’re submitting signed documents for loan modifications or hardship requests.

Option 5: Social Media and Email

Mr. Cooper maintains official profiles on Facebook, Twitter (X), and LinkedIn. While these channels are not for handling sensitive financial information, you can send direct messages for general inquiries. Responses are typically provided within 24–48 hours.

For email inquiries, use the secure form on their website. Never send personal information (like account numbers or Social Security numbers) via unsecured email.

Worldwide Helpline Directory

Although Mr. Cooper primarily serves customers within the United States, its customer service infrastructure is designed to support international callers — including U.S. expatriates, military personnel stationed overseas, and foreign investors who own U.S. real estate.

Below is a global directory of how to reach Mr. Cooper customer support from outside the U.S.:

Canada

Call toll-free: 1-800-669-6607 (same as U.S. number)

Alternatively, use international dialing: +1-800-669-6607

United Kingdom

Call: +1-800-669-6607 (U.S. toll-free number)

Note: International calling rates apply. Use VoIP services like Skype or Google Voice for lower costs.

Australia

Call: +1-800-669-6607

Best time to call: 7 PM–9 PM AEST (matches 6 AM–8 AM EST)

Germany

Call: +1-800-669-6607

Use a local VoIP provider (e.g., Vonage) to reduce international charges

Japan

Call: +1-800-669-6607

Recommended time: 9 PM–11 PM JST (matches 8 AM–10 AM EST)

Mexico

Call: 001-800-669-6607 (Mexico’s international dialing prefix)

Spanish-speaking agents are available 24/7

U.S. Military Bases (Overseas)

Use DSN (Defense Switched Network) or call 1-800-669-6607 via satellite phone or VoIP. Mr. Cooper provides dedicated support for active-duty military personnel under the Servicemembers Civil Relief Act (SCRA). Callers should identify themselves as military to receive expedited assistance.

For all international callers, Mr. Cooper recommends using the secure online portal or mobile app to avoid long-distance charges. Documents can be uploaded securely, and messages can be sent in any language — the company’s backend system includes AI-assisted translation for non-English communications.

About Mr. Cooper Jacksonville Customer Care Number – Nationstar – Key Industries and Achievements

Mr. Cooper’s Jacksonville operations are not just a call center — they are a strategic nerve center for the entire mortgage servicing industry. The company’s presence in Jacksonville dates back to its acquisition of the former Nationstar headquarters in 2012, which was once the home of Washington Mutual’s servicing division.

Today, the Jacksonville hub is one of the largest employers in the city’s financial services sector, with over 5,000 full-time employees. The facility spans more than 1 million square feet and includes state-of-the-art call centers, compliance training rooms, data centers, and document processing units.

Key Industries Served

• Mortgage Servicing: Mr. Cooper services over 4 million residential mortgage accounts, making it the third-largest servicer in the U.S. after Wells Fargo and Bank of America.
• Loan Modification & Foreclosure Prevention: The Jacksonville team processes over 100,000 hardship applications annually, helping homeowners avoid foreclosure through government programs like HAMP and FHA-HAMP.
• Government-Backed Loans: Mr. Cooper is a top servicer for FHA, VA, USDA, and Fannie Mae loans — with Jacksonville handling the majority of these complex, federally regulated accounts.
• Reverse Mortgages: The company is a leading servicer of Home Equity Conversion Mortgages (HECM), with specialized teams in Jacksonville trained in senior financial counseling.
• Commercial Real Estate Servicing: Though primarily residential, Mr. Cooper also services a growing portfolio of small commercial loans, particularly in Florida and Texas.

Major Achievements

• 2023 J.D. Power Customer Satisfaction Award: Ranked

  1 among non-bank mortgage servicers for customer satisfaction.

• 2022 CFPB Fair Lending Recognition: Received commendation for equitable loan modification practices across racial and socioeconomic lines.
• 2021 National Housing Conference Innovation Award: Recognized for its AI-powered customer service chatbot that reduced call volume by 30% while improving resolution rates.
• 2020 Best Places to Work in Jacksonville: Named one of the city’s top employers for employee satisfaction, diversity, and training programs.
• 2019 Mortgage Bankers Association (MBA) Servicing Excellence Award: Honored for reducing foreclosure rates by 42% over three years through proactive outreach.

These achievements underscore Mr. Cooper’s commitment to ethical, efficient, and customer-first service — a philosophy that began with Nationstar and has been refined and expanded under the Mr. Cooper brand.

Global Service Access

While Mr. Cooper’s primary market is the United States, its digital infrastructure allows for seamless global access to customer service tools. Whether you’re a U.S. citizen living abroad or a foreign investor owning property in Florida, you can access Mr. Cooper services with ease.

The company’s online portal is fully compliant with international data security standards (GDPR, SOC 2, ISO 27001), ensuring your information remains protected regardless of location. All documents uploaded through the portal are encrypted end-to-end, and you can request translation services for any correspondence.

For investors in countries like Canada, the UK, or Australia who own U.S. property, Mr. Cooper offers a dedicated international investor support line. While the main number (1-800-669-6607) still applies, investors can request a case manager who speaks their language and understands cross-border tax and legal implications.

Mr. Cooper also partners with global financial institutions to provide servicing for U.S. mortgages held by international banks. For example, if a German bank owns a portfolio of Florida condos, Mr. Cooper handles all billing, communication, and compliance — with reporting available in both English and German.

Mobile app users can access their accounts from anywhere in the world using any internet-connected device. The app automatically adjusts to local time zones and offers multilingual interface options — including Spanish, French, Mandarin, and Arabic.

For customers in regions with limited internet access, Mr. Cooper offers a SMS-based service where you can text keywords like “BALANCE,” “PAY,” or “HELP” to a short code (888-777) and receive automated responses — no app download required.

FAQs

Is the Mr. Cooper Jacksonville customer care number the same as the Nationstar number?

Yes. Mr. Cooper is the rebranded name of Nationstar Mortgage. The customer care number (1-800-669-6607) has remained unchanged since the rebranding in 2016. All services, accounts, and support systems were seamlessly transferred from Nationstar to Mr. Cooper.

Can I visit the Mr. Cooper Jacksonville office in person?

No. The Jacksonville location is an administrative and servicing center, not a retail branch. Walk-ins are not permitted. All in-person transactions must be handled through the online portal, mobile app, or mail.

What should I do if I can’t get through to the Mr. Cooper customer service number?

If you’re experiencing long hold times, try calling outside peak hours (early morning or late evening). You can also use the live chat feature on mrcooper.com or send a secure message through the mobile app. Most non-urgent requests are resolved within 24–48 hours via digital channels.

Does Mr. Cooper offer 24/7 customer support?

Yes. The automated payment system is available 24/7. Live agents are available Monday–Friday from 8 AM–10 PM EST and Saturday–Sunday from 9 AM–6 PM EST. Emergency hardship and foreclosure prevention calls are prioritized and handled outside these hours when necessary.

Is the Mr. Cooper Jacksonville customer care number toll-free internationally?

The number 1-800-669-6607 is toll-free only within the U.S. and Canada. International callers will incur standard long-distance charges unless using VoIP services like Skype, WhatsApp, or Google Voice.

How do I know if I’m speaking with a legitimate Mr. Cooper representative?

Always verify the caller ID — Mr. Cooper will never call you from an unknown number. If you receive an unsolicited call claiming to be from Mr. Cooper, hang up and call the official number directly. Never give out your Social Security number, bank login, or PIN to unsolicited callers.

Can I change my payment due date through customer service?

Yes. Representatives can help you adjust your payment due date once per year at no cost. This request must be made by phone or through the online portal.

What documents do I need to apply for a loan modification?

You’ll typically need: proof of income (pay stubs or tax returns), a hardship letter explaining your situation, bank statements for the past three months, and a completed hardship application form. These can be uploaded securely via the Mr. Cooper website or mailed to the Jacksonville address.

Does Mr. Cooper charge fees for customer service calls?

No. All calls to the toll-free number are free. Mr. Cooper does not charge for account inquiries, payment assistance, or modification applications.

How long does it take to get a response after submitting a hardship request?

Mr. Cooper aims to respond to hardship requests within 5–7 business days. If your situation is urgent (e.g., imminent foreclosure), you can request expedited review by pressing “4” on the automated system.

Conclusion

The Mr. Cooper Jacksonville customer care number — 1-800-669-6607 — is more than just a phone line. It’s a gateway to trusted, compassionate, and expert mortgage support for millions of American homeowners. Born from the legacy of Nationstar Mortgage and refined through years of innovation and customer feedback, Mr. Cooper has redefined what mortgage servicing should look like: transparent, accessible, and human-centered.

Whether you’re in Jacksonville, New York, or living overseas, this number connects you to a team of professionals who understand the stress and complexity of mortgage life. From helping a single mother avoid foreclosure to guiding a retired veteran through a reverse mortgage, the Mr. Cooper Jacksonville team doesn’t just process loans — they protect homes.

As the mortgage industry continues to evolve, Mr. Cooper remains a leader not because of its size, but because of its commitment to service. The company’s achievements, global accessibility, and unwavering focus on customer well-being set it apart in an industry often criticized for impersonal practices.

If you’re a Mr. Cooper customer, remember: you’re not just a loan number. You’re a person with a home, a family, and a future. And the Mr. Cooper Jacksonville customer care number is there to help you protect all three.