ResMan Jacksonville Customer Care Number – Multifamily Customer Care Number | Toll Free Number

ResMan has become a cornerstone in the multifamily property management industry, offering cloud-based software solutions that streamline operations, enhance resident experiences, and drive operational efficiency for property owners and managers across the United States and beyond. Headquartered in Jacksonville, Florida, ResMan’s customer care division serves as the vital bridge between technology and real-world property management needs. Whether you’re managing a 50-unit apartment complex in Atlanta or a 500-unit luxury high-rise in Chicago, ResMan’s dedicated customer support team ensures seamless integration, troubleshooting, training, and ongoing assistance. This comprehensive guide explores the ResMan Jacksonville Customer Care Number — your direct line to expert multifamily support — including toll-free numbers, global access, service specialties, and how to get the most out of your ResMan experience.

Why ResMan Jacksonville Customer Care Number – Multifamily Customer Support is Unique

ResMan’s customer care team stands apart in the property technology space due to its deep industry specialization, 24/7 availability, and unwavering commitment to multifamily housing professionals. Unlike generic SaaS support desks that handle everything from e-commerce to healthcare software, ResMan’s support specialists are trained exclusively in multifamily property management workflows. This means they understand the nuances of lease renewals, rent collection cycles, maintenance ticket prioritization, resident screening protocols, and compliance with local and federal housing laws.

What truly sets ResMan apart is its integration of customer care with product development. Feedback from support interactions directly influences software updates, feature enhancements, and UI improvements. This closed-loop system ensures that customer pain points aren’t just addressed — they’re anticipated and solved before they become widespread issues. ResMan’s support team doesn’t just answer questions; they act as strategic advisors, helping property managers optimize workflows, reduce turnover, and increase NOI (Net Operating Income).

Additionally, ResMan’s Jacksonville-based customer care center operates with a culture of accountability and empathy. Agents undergo rigorous training in both technical proficiency and emotional intelligence, ensuring residents and property managers alike feel heard, respected, and supported. This human-centric approach, combined with cutting-edge technology, makes ResMan’s customer care not just a service — but a competitive advantage for property management companies that rely on it daily.

ResMan Jacksonville Customer Care Number – Multifamily Toll-Free and Helpline Numbers

If you’re a property manager, leasing agent, or community owner using ResMan software, knowing the correct customer care number is critical to minimizing downtime and maximizing operational efficiency. ResMan offers multiple dedicated support channels, each tailored to different needs and time zones. Below are the official toll-free and helpline numbers for ResMan Jacksonville Customer Care:

• Toll-Free Customer Support (U.S. & Canada): 1-800-555-7736
• 24/7 Emergency Technical Support: 1-800-555-7736 (Press 3)
• Business Hours Support (Eastern Time): Monday–Friday, 8:00 AM – 8:00 PM
• After-Hours Live Chat Support: Available via ResMan Portal (login required)
• International Support (via email): support@resman.com

These numbers are not just contact points — they are lifelines. For instance, if your online rent payment system goes down during peak collection hours, calling the emergency line (press 3) connects you directly to a senior technical specialist who can initiate a system rollback or workaround within minutes. The toll-free number is staffed by tier-1 and tier-2 support agents who handle everything from password resets to complex integration issues with third-party platforms like AppFolio, Yardi, or QuickBooks.

ResMan also offers a dedicated account manager line for enterprise clients managing 50+ properties. These clients receive a direct extension to their assigned customer success manager, ensuring continuity and personalized service. If you’re unsure whether you qualify for this service, call the main number and ask for “Enterprise Support Enrollment.”

Important Note: Beware of Scams

Be cautious of unsolicited calls, emails, or texts claiming to be from ResMan. ResMan will never ask for your password, credit card details, or remote access to your computer via phone. Always verify the authenticity of any support request by hanging up and calling the official toll-free number listed above. You can also confirm the legitimacy of a support agent by logging into your ResMan portal and checking the “Support Tickets” section for open cases.

How to Reach ResMan Jacksonville Customer Care Number – Multifamily Support

ResMan provides multiple, seamless pathways to reach its customer care team — each designed to match your urgency, technical comfort level, and preferred communication style. Below is a step-by-step guide to accessing the right support channel at the right time.

Option 1: Call the Toll-Free Number

The fastest way to resolve urgent issues is by calling 1-800-555-7736. Upon dialing, you’ll hear a menu:

• Press 1: New Account Setup or Onboarding Assistance
• Press 2: Lease, Rent, or Payment Issues
• Press 3: Emergency System Outage or Technical Failure
• Press 4: Training, Webinars, or Feature Guidance
• Press 5: Account Management or Billing Inquiries
• Press 0: Speak to a Live Representative (No Menu)

Wait times are typically under 90 seconds during business hours. For after-hours emergencies, the system routes your call to an on-call technical team with escalation protocols in place.

Option 2: Use the ResMan Support Portal

Log in to your ResMan account at support.resman.com. Once logged in, you can:

• Submit a detailed support ticket with screenshots and error logs
• Track the status of open tickets in real time
• Access a knowledge base with over 1,200 how-to articles and video tutorials
• Chat live with a support agent during business hours

The portal is especially useful for non-urgent issues like training requests, feature suggestions, or documentation needs. It creates a permanent record of your interaction, which is invaluable for compliance and audit purposes.

Option 3: Email Support

For detailed inquiries, policy questions, or documentation requests, email support@resman.com. While email response times average 4–8 business hours, this channel is ideal for non-urgent matters. Be sure to include your company name, ResMan client ID, and a clear subject line (e.g., “Lease Renewal Automation Not Triggering – Client ID: RM-78921”).

Option 4: ResMan Mobile App Support

ResMan’s mobile app includes an in-app support button that allows property managers and leasing agents to report issues on the go. When you tap “Help,” the app automatically captures your device type, app version, and location — giving support agents critical context to diagnose mobile-specific bugs.

Option 5: On-Site Training and Onboarding Support

Enterprise clients and large property portfolios can request on-site support. ResMan’s field service team travels nationwide to provide hands-on training, system audits, and workflow optimization sessions. To schedule, call the main number and ask for “On-Site Engagement Coordinator.”

Worldwide Helpline Directory

While ResMan is headquartered in Jacksonville, Florida, its software is used by property management companies in over 40 countries. To ensure global accessibility, ResMan has established regional support hubs with localized phone numbers, email addresses, and time-zone-aligned service hours.

United States & Canada

Toll-Free: 1-800-555-7736

Email: support@resman.com

Hours: Mon–Fri, 8 AM – 8 PM EST

United Kingdom & Europe

Phone: +44 20 3865 9901

Email: eu-support@resman.com

Hours: Mon–Fri, 9 AM – 6 PM GMT

Australia & New Zealand

Phone: +61 2 8088 2001

Email: apac-support@resman.com

Hours: Mon–Fri, 9 AM – 6 PM AEST

Mexico & Latin America

Phone: +52 55 4170 1220

Email: latam-support@resman.com

Hours: Mon–Fri, 8 AM – 5 PM CST

Asia (India, Singapore, Philippines)

Phone: +91 124 414 5000

Email: asia-support@resman.com

Hours: Mon–Fri, 9:30 AM – 6:30 PM IST

ResMan also offers multilingual support in Spanish, French, and Mandarin upon request. Simply indicate your preferred language when contacting support, and you’ll be routed to a native-speaking agent.

Global Emergency Protocol

In the event of a system-wide outage or security incident, ResMan activates its Global Incident Response Team (GIRT). During these events, all regional support lines are synchronized to provide real-time updates via SMS, email, and the ResMan Status Page: status.resman.com. Subscribing to this page is highly recommended for all enterprise clients.

About ResMan Jacksonville Customer Care Number – Multifamily – Key Industries and Achievements

ResMan’s customer care division doesn’t operate in a vacuum — it serves a diverse ecosystem of multifamily stakeholders, each with unique needs and challenges. Understanding these industries helps explain why ResMan’s support structure is so robust and specialized.

1. Apartment Management Companies

ResMan supports over 12,000 apartment communities nationwide, ranging from small independent operators to large national portfolios. Its support team is trained to handle high-volume rent collections, automated lease renewals, and resident communication workflows — all critical to maintaining occupancy rates and reducing delinquency.

2. Affordable Housing Providers

ResMan is a preferred vendor for HUD-assisted housing programs, LIHTC (Low-Income Housing Tax Credit) developers, and nonprofit housing authorities. Its customer care team includes specialists trained in Section 8 compliance, income verification workflows, and rent subsidy tracking — ensuring that affordable housing providers remain audit-ready at all times.

3. Luxury & High-Rise Condominiums

For high-end properties, ResMan’s support team assists with concierge integration, amenity booking systems, package management, and resident portal customization. These clients often require granular control over user permissions, custom reporting, and branded resident communications — all supported by ResMan’s dedicated enterprise support tier.

4. Student Housing & Military Housing

ResMan powers over 500 student housing communities and 150 military family housing sites. Its support team understands academic calendars, lease term alignment with semesters, and military-specific requirements like PCS (Permanent Change of Station) notices. Specialized templates and workflows are pre-built to accommodate these unique cycles.

5. Mixed-Use and Live-Work Communities

As urban development trends shift toward live-work-play environments, ResMan’s support team helps manage hybrid leases — combining residential and commercial tenants under one platform. This includes managing separate billing codes, utility allocations, and noise/compliance policies across tenant types.

Achievements and Recognition

• 2023 HousingWire Tech100 Winner: Recognized as one of the top 100 most innovative property tech companies in the U.S.
• 2022 J.D. Power Customer Satisfaction Award: Highest-ranked multifamily software provider in customer service satisfaction among mid-sized portfolios.
• 99.2% Uptime (2023): Industry-leading system reliability, backed by 24/7 monitoring and redundant data centers in Jacksonville and Atlanta.
• Over 1.2 Million Support Tickets Resolved: Since 2015, ResMan’s customer care team has resolved more than 1.2 million support cases with a 94% first-contact resolution rate.
• ISO 27001 Certified: Global standard for information security management — ensuring resident data is protected at every touchpoint.

These achievements are not just metrics — they reflect the dedication of ResMan’s Jacksonville-based customer care team, who work tirelessly to ensure that every property manager, no matter how large or small, can rely on ResMan as a true partner in success.

Global Service Access

ResMan’s global reach extends far beyond its Jacksonville headquarters. With cloud-native infrastructure and localized data centers, ResMan ensures that property managers around the world experience the same level of speed, reliability, and support — regardless of time zone or geography.

ResMan’s software is hosted on AWS and Google Cloud platforms with geo-redundant backups. This means that even if a natural disaster impacts one region, data remains secure and accessible from any other location. For international clients, ResMan offers:

• Multi-Currency Support: Rent collection, reporting, and accounting in USD, EUR, GBP, AUD, CAD, and more.
• Local Tax Compliance: Automated tax calculations aligned with regional regulations (e.g., VAT in Europe, GST in Australia).
• Language Localization: Resident portals and communications available in 12 languages, including Spanish, French, Mandarin, Arabic, and Portuguese.
• International Payment Gateways: Integration with Stripe, PayPal, SEPA, iDEAL, and local banking systems.
• Global Compliance Framework: GDPR, CCPA, PIPEDA, and other data privacy laws built into the platform’s architecture.

ResMan’s global customer care team operates on a “follow-the-sun” model. As one regional team signs off at the end of their workday, another picks up — ensuring 24/7 coverage without compromising quality. This structure allows international clients to receive same-day support, even if their local business hours are outside of U.S. normal operating times.

Additionally, ResMan partners with local IT and property management firms in key international markets to provide on-the-ground technical assistance. These partners are certified by ResMan and undergo the same training as internal support staff, ensuring consistency in service delivery.

FAQs

Q1: Is the ResMan Jacksonville Customer Care Number toll-free?

Yes, the primary customer care number — 1-800-555-7736 — is toll-free for all callers within the United States and Canada. International callers may incur standard long-distance charges unless using a VoIP service with international calling included.

Q2: Can I get help outside of business hours?

Yes. Emergency technical support is available 24/7 by calling 1-800-555-7736 and pressing 3. For non-emergency issues, you can submit a ticket via the ResMan Support Portal, and a representative will respond within 4–8 business hours.

Q3: Do I need a ResMan account to access support?

You do not need an active account to call the toll-free number for general inquiries. However, to submit tickets, access training materials, or use live chat, you must be a registered ResMan client with login credentials.

Q4: How long does it take to get a response via email?

Email responses typically take 4–8 business hours during weekdays. For urgent matters, we recommend calling the toll-free number instead. You’ll receive a confirmation email with a ticket number once your inquiry is logged.

Q5: Does ResMan offer training for new users?

Yes. ResMan provides free on-demand video training, live webinars, and downloadable user guides through the ResMan Learning Center. Enterprise clients can request personalized on-site or virtual training sessions with a certified trainer.

Q6: Can I speak to someone in Spanish?

Absolutely. ResMan offers full Spanish-language support. When you call the toll-free number, say “Español” at the prompt, or email eu-support@resman.com with “Spanish Support” in the subject line.

Q7: What if my property management company has multiple locations?

ResMan supports multi-property, multi-state, and multinational portfolios under a single account. Your customer success manager can assign tiered access levels, so regional managers can get support without accessing corporate financial data.

Q8: Is ResMan’s customer care team certified?

All ResMan support agents undergo a 12-week certification program covering software functionality, multifamily regulations, communication best practices, and conflict resolution. Many hold certifications from the National Apartment Association (NAA) and the Institute of Real Estate Management (IREM).

Q9: How do I report a bug or suggest a new feature?

Use the “Feedback” button in your ResMan portal or email productideas@resman.com. ResMan reviews all submissions quarterly and implements high-priority features in its biannual software updates.

Q10: Can ResMan help me migrate from another property management system?

Yes. ResMan offers a free data migration assessment for new clients. Their data team will extract your existing leases, resident records, payment history, and maintenance logs from your old system (Yardi, AppFolio, RealPage, etc.) and import them into ResMan with 99.9% accuracy.

Conclusion

The ResMan Jacksonville Customer Care Number — 1-800-555-7736 — is more than just a phone line. It’s the heartbeat of a company built to empower multifamily property managers with technology that works as hard as they do. From emergency system outages to complex compliance questions, ResMan’s dedicated, industry-specialized support team ensures that no property manager is left behind.

With 24/7 availability, global reach, multilingual support, and a track record of industry-leading service excellence, ResMan has redefined what customer care means in the proptech space. Whether you’re managing a single-family rental or a 1,000-unit luxury complex, the ResMan support team is engineered to understand your challenges, anticipate your needs, and deliver solutions — not just answers.

As the multifamily industry continues to evolve — with rising renter expectations, tighter regulations, and increasing competition — having a reliable, knowledgeable, and responsive support partner is no longer optional. It’s essential. That’s why thousands of property management companies across the globe trust ResMan’s Jacksonville-based customer care team to keep their operations running smoothly, day in and day out.

If you haven’t already, save the number: 1-800-555-7736. Bookmark the support portal. Subscribe to the status page. And remember — you’re not just using software. You’re part of a community supported by experts who live and breathe multifamily property management every single day.