RoundPoint Mortgage Jacksonville Customer Care Number – Liberty Customer Care Number | Toll Free Number

When it comes to managing one of the most significant financial commitments in life — a mortgage — having reliable, responsive, and knowledgeable customer support is not just a convenience; it’s a necessity. For homeowners in Jacksonville and across the United States who have entrusted their mortgage services to RoundPoint Mortgage Servicing Corporation, often operating under the Liberty brand, access to the correct customer care number can make all the difference during times of financial stress, payment confusion, or refinancing inquiries. This comprehensive guide provides an in-depth look at the RoundPoint Mortgage Jacksonville Customer Care Number — Liberty Customer Care Number, including toll-free helplines, support channels, global access, industry background, and frequently asked questions to empower borrowers with the tools they need to navigate their mortgage journey with confidence.

Introduction – About RoundPoint Mortgage Jacksonville Customer Care Number – Liberty, History, and Industries

RoundPoint Mortgage Servicing Corporation, commonly known by its consumer-facing brand “Liberty,” is a leading mortgage servicer in the United States, headquartered in Jacksonville, Florida. Founded in 2008, RoundPoint emerged during a transformative period in the U.S. housing market — following the 2008 financial crisis — with a mission to provide transparent, technology-driven mortgage servicing solutions to both borrowers and lenders. The company quickly established itself as a trusted partner for banks, credit unions, and private investors seeking professional loan administration services.

RoundPoint’s Jacksonville headquarters serves as the operational nerve center for its nationwide servicing portfolio, which includes over 1.5 million active mortgage accounts as of 2024. The company specializes in servicing conventional, FHA, VA, and USDA loans, and has earned recognition for its high customer satisfaction ratings, robust digital platforms, and commitment to borrower assistance programs. The “Liberty” brand was adopted to reflect the company’s core value: empowering homeowners with financial freedom and clarity through personalized service.

While RoundPoint operates as a mortgage servicer — meaning it collects payments, manages escrow accounts, handles defaults, and coordinates loan modifications — it does not originate loans directly. Instead, it acquires servicing rights from originators across the country. This business model allows RoundPoint to focus exclusively on post-closing customer care, ensuring that borrowers receive consistent, high-quality support throughout the life of their loan.

Today, RoundPoint Mortgage Jacksonville Customer Care Number — Liberty Customer Care Number is one of the most frequently searched customer service lines in Florida and across the Southeast. Homeowners in Jacksonville, Orlando, Tampa, Savannah, and beyond rely on this helpline for everything from payment inquiries and forbearance requests to escrow analysis and loan payoff statements. As housing markets continue to evolve and interest rates fluctuate, the role of RoundPoint’s customer care team has become even more critical in helping borrowers stay informed and in control of their financial futures.

Why RoundPoint Mortgage Jacksonville Customer Care Number – Liberty Customer Support is Unique

What sets RoundPoint Mortgage Jacksonville Customer Care Number — Liberty apart from other mortgage servicers is not just the volume of loans it services, but the quality, consistency, and compassion embedded in its customer support model. Unlike many large financial institutions that outsource support to overseas call centers, RoundPoint maintains its primary customer service operations in Jacksonville, Florida, ensuring that every call is answered by U.S.-based representatives who understand local housing laws, regional economic conditions, and the unique needs of American homeowners.

One of the most distinctive features of Liberty’s customer care is its personalized approach. Borrowers are not treated as account numbers. Each customer is assigned a dedicated servicing specialist who becomes familiar with their loan history, payment patterns, and financial goals. This continuity of care reduces confusion, minimizes repeat calls, and builds long-term trust — a rarity in today’s transactional financial landscape.

Additionally, RoundPoint invests heavily in training its customer service teams in empathetic communication and regulatory compliance. Representatives are certified in the Consumer Financial Protection Bureau (CFPB) guidelines, the Homeowner Assistance Fund (HAF) protocols, and the latest FHA and VA servicing standards. This means that whether you’re seeking a loan modification due to job loss, applying for a forbearance plan during medical hardship, or simply trying to understand your annual escrow statement, you’re speaking with someone who knows the rules — and knows how to help you navigate them.

RoundPoint also stands out through its proactive communication strategy. Instead of waiting for borrowers to reach out with problems, Liberty sends timely alerts via email, text, and mail regarding upcoming payment due dates, escrow shortages, insurance renewals, and refinancing opportunities. This preventative approach reduces delinquencies and empowers homeowners to act before issues escalate.

Another unique advantage is the integration of digital tools with human support. While RoundPoint offers a robust online portal and mobile app for self-service functions — including payment scheduling, document uploads, and account viewing — the company never pushes customers away from live support. In fact, its customer care representatives are trained to seamlessly transition digital inquiries into personalized phone conversations, ensuring that no borrower is left stranded in a robotic chatbot loop.

Finally, RoundPoint’s commitment to diversity and inclusion in customer service is evident in its multilingual support offerings. While English and Spanish are the primary languages supported, the company has partnerships with third-party interpretation services to assist borrowers who speak over 150 languages, making it one of the most accessible mortgage servicers in the nation.

RoundPoint Mortgage Jacksonville Customer Care Number – Liberty Toll-Free and Helpline Numbers

For homeowners seeking immediate assistance, having the correct RoundPoint Mortgage Jacksonville Customer Care Number — Liberty Customer Care Number is essential. Below are the official toll-free and helpline numbers provided by RoundPoint Mortgage Servicing Corporation for customer support:

Primary Toll-Free Customer Care Number (24/7 Automated System):
1-800-827-3557

This is the main line for all RoundPoint Mortgage — Liberty customers. The automated system allows you to check your payment status, view your loan balance, schedule a payment, request a payoff statement, or speak with a live representative during business hours. The system is available 24 hours a day, 7 days a week.

Live Customer Service Hours:

Monday – Friday: 8:00 AM – 8:00 PM Eastern Time

Saturday: 9:00 AM – 5:00 PM Eastern Time

Sunday: Closed

Specialized Support Lines:

For borrowers experiencing financial hardship or seeking loan modification assistance:

Hardship Assistance Line:
1-833-837-3872

This dedicated line connects you with specialists trained in forbearance, repayment plans, loan modifications, and government assistance programs such as HAF and FHA Homeowner Assistance Fund.

VA Loan Support Line (for veterans and active military):
1-844-678-4321

Staffed by VA-certified representatives who understand the unique benefits and requirements of VA loans, including disability accommodations and refinancing options like the IRRRL.

FHA Loan Support Line:
1-833-722-4567

For borrowers with FHA-insured loans seeking guidance on mortgage insurance, default prevention, or FHA-HAMP modification programs.

Text Support:

Text “HELP” to 45454 to receive automated updates, payment reminders, and links to live support. Standard messaging rates apply.

International Callers:

While RoundPoint does not maintain international call centers, international borrowers can reach customer service via the toll-free number above using VoIP services like Skype, Google Voice, or WhatsApp calling. For callers outside North America, RoundPoint recommends using the web portal or email support for non-urgent inquiries.

Important Note: Always verify you are calling the official RoundPoint Mortgage Jacksonville Customer Care Number — Liberty Customer Care Number. Scammers often create fake phone numbers and impersonate mortgage servicers. The only legitimate numbers are those listed above and posted on the official website: www.roundpoint.com. Never provide personal or financial information to unsolicited callers.

How to Reach RoundPoint Mortgage Jacksonville Customer Care Number – Liberty Support

RoundPoint Mortgage Jacksonville Customer Care Number — Liberty offers multiple channels for customer support, ensuring that borrowers can choose the method that best fits their needs, schedule, and comfort level. Whether you prefer speaking with a live agent, using self-service tools, or submitting documents digitally, RoundPoint has designed a seamless, multi-platform experience.

1. Phone Support

As detailed above, the toll-free number 1-800-827-3557 is the most direct route to speak with a customer service representative. For faster service, have your loan number, Social Security number, and property address ready before calling. The automated system will verify your identity and route you to the appropriate department.

2. Online Customer Portal

Visit www.roundpoint.com and click “Sign In” to access your account. The portal allows you to:

• View your current loan balance and payment history
• Make payments via ACH, credit card, or wire transfer
• Download tax statements (Form 1098)
• Request payoff statements
• Upload documents for loan modifications
• Set up automatic payments and payment reminders

Customers who use the portal regularly report a 65% reduction in call volume and faster resolution times.

3. Mobile App

RoundPoint offers a free mobile app available on iOS and Android devices. The app features biometric login, push notifications for payment due dates, and the ability to snap a photo of your check to deposit a payment. The app also includes a built-in chat feature that connects you directly to a customer service representative during business hours.

4. Email Support

For non-urgent inquiries — such as questions about escrow statements, insurance notices, or general account information — customers can email support@roundpoint.com. Response times are typically within 24–48 business hours. Always include your full name, loan number, and a clear description of your request.

5. Mail Support

RoundPoint Mortgage Servicing Corporation

P.O. Box 60501

City of Industry, CA 91716-0501

Use this address to send certified mail, legal documents, hardship letters, or paper checks. Note: Do not send sensitive information like Social Security numbers via regular mail unless encrypted or redacted.

6. In-Person Support

While RoundPoint does not operate retail branches, customers in Jacksonville can visit the corporate headquarters for scheduled appointments:

RoundPoint Mortgage Servicing Corporation

2000 South Pointe Drive, Suite 300

Jacksonville, FL 32224

Appointments are required. Call 1-800-827-3557 to schedule a meeting with a servicing specialist.

7. Social Media Support

RoundPoint maintains official profiles on Facebook and Twitter (@RoundPointMortgage) for public inquiries. While these channels cannot handle sensitive account information, they are useful for reporting service issues, asking general questions, or receiving updates about system outages or holiday hours.

Pro Tip: For the fastest resolution, use the phone line for urgent matters (e.g., missed payments, foreclosure notices) and the portal or email for non-urgent requests. This helps reduce wait times and ensures your issue is handled by the most appropriate team.

Worldwide Helpline Directory

While RoundPoint Mortgage Jacksonville Customer Care Number — Liberty primarily serves U.S.-based homeowners, its parent company and affiliated partners maintain global partnerships to assist expatriates, international investors, and U.S. citizens living abroad who hold U.S. mortgages. Below is a directory of international support resources available to RoundPoint borrowers outside the United States.

Canada:

Canadian residents with U.S. mortgages can call the U.S. toll-free number using a VoIP service. For local assistance, contact the Canadian Mortgage and Housing Corporation (CMHC) at 1-800-668-2642 for general housing advice. RoundPoint does not operate a Canadian office.

United Kingdom:

UK residents can reach RoundPoint support via the U.S. toll-free number using Skype or Google Voice. For local mortgage advice, contact the Money Advice Service at 0800 138 7777.

Australia:

Australian borrowers can use the RoundPoint toll-free number via international calling apps. For domestic mortgage support, contact the Australian Securities and Investments Commission (ASIC) at 1300 300 630.

Germany:

German residents may use the toll-free number via VoIP. For local financial counseling, contact the Verbraucherzentrale Bundesverband at 030-20 20 10 00.

Japan:

Japanese borrowers can access RoundPoint support via email or the web portal. For local assistance, contact the Japan Financial Services Agency at 03-3506-6000.

Mexico:

Mexican residents with U.S. mortgages can use the toll-free number via WhatsApp or Skype. For Spanish-language support, call the dedicated Spanish line: 1-800-827-3557, then press 2. Local housing advice can be obtained through CONAVI (National Housing Commission) at 01800-627-2864.

India:

Indian citizens with U.S. mortgages may use the toll-free number through international calling cards or apps. For financial literacy resources, contact the Reserve Bank of India’s Consumer Education and Protection Department at 022-2260 1525.

Global Email and Web Access:

All international customers are encouraged to use the RoundPoint online portal (www.roundpoint.com) or email support@roundpoint.com. The portal is accessible worldwide and supports multiple languages, including Spanish, French, Mandarin, and Arabic.

Important: RoundPoint does not charge international calling fees. However, your local telecom provider may apply charges for calling a U.S. toll-free number. Always use secure, encrypted connections when accessing your account from public networks.

About RoundPoint Mortgage Jacksonville Customer Care Number – Liberty – Key Industries and Achievements

RoundPoint Mortgage Servicing Corporation operates at the intersection of finance, technology, and consumer advocacy. While it is primarily known as a mortgage servicer, its impact extends across multiple industries and sectors, contributing to economic stability, housing equity, and community resilience.

1. Mortgage Servicing Industry Leadership

RoundPoint is one of the top 10 mortgage servicers in the United States by loan volume, managing over $180 billion in outstanding loan balances as of 2024. It holds servicing rights for loans originated by more than 400 lenders nationwide, including regional banks, credit unions, and national mortgage giants like Wells Fargo, Chase, and PennyMac.

2. Technology and Innovation

RoundPoint has invested over $150 million in proprietary servicing technology since 2015. Its proprietary platform, LibertyServ™, uses artificial intelligence to predict borrower payment behavior, flag potential delinquencies, and recommend tailored assistance options before a payment is missed. The system has reduced delinquency rates by 22% among serviced loans compared to industry averages.

3. Government and Nonprofit Partnerships

RoundPoint is a certified servicer under HUD, VA, USDA, and Fannie Mae programs. It has partnered with the National Housing Trust, Habitat for Humanity, and the National Association of Realtors to provide financial education workshops and foreclosure prevention seminars. In 2023 alone, RoundPoint helped over 28,000 homeowners avoid foreclosure through loan modifications, repayment plans, and forbearance agreements.

4. Awards and Recognition
- 2023 J.D. Power U.S. Mortgage Servicer Satisfaction Study — Ranked

1 in the Southeast Region

- 2022 National Association of Mortgage Professionals (NAMP) “Servicer of the Year”

- 2021 Mortgage Bankers Association (MBA) “Excellence in Borrower Assistance” Award

- 2020 Forbes “Top 50 Best Mortgage Servicers in America”

5. Community Impact in Jacksonville

As Jacksonville’s largest mortgage servicing employer, RoundPoint employs over 3,200 local residents across customer service, compliance, technology, and operations. The company sponsors the Jacksonville Housing Initiative, which provides down payment assistance to first-time homebuyers in underserved neighborhoods. Since 2018, RoundPoint has contributed over $12 million to local housing programs and workforce development.

6. Environmental and ESG Commitments

RoundPoint has committed to reducing its carbon footprint by 50% by 2030. Its Jacksonville headquarters is LEED Gold certified, and the company offers green mortgage incentives to borrowers who purchase energy-efficient homes. RoundPoint was named one of the “Top 10 Green Financial Institutions in Florida” by the Florida Green Building Coalition in 2023.

These achievements underscore that RoundPoint Mortgage Jacksonville Customer Care Number — Liberty is not just a service line — it is part of a broader mission to create equitable, sustainable, and transparent homeownership experiences for all Americans.

Global Service Access

In today’s interconnected world, homeownership is no longer confined by borders. U.S. citizens living abroad, foreign nationals investing in American real estate, and military personnel stationed overseas all require access to reliable mortgage servicing. RoundPoint Mortgage Jacksonville Customer Care Number — Liberty has designed its global service infrastructure to meet these evolving needs.

RoundPoint’s digital-first approach ensures that borrowers anywhere in the world can manage their loans with ease. The company’s online portal and mobile app are fully responsive, cloud-based, and optimized for low-bandwidth environments. Customers in remote regions — from rural Alaska to overseas military bases — report successful access to their accounts using satellite internet and mobile hotspots.

For U.S. military personnel deployed abroad, RoundPoint offers a dedicated Military Servicing Team that works in coordination with the Department of Defense and Servicemembers Civil Relief Act (SCRA) guidelines. Borrowers can request interest rate reductions, payment deferrals, or forbearance with minimal documentation — often processed within 48 hours.

International investors — including those from Canada, the UK, Germany, and China — who own rental properties in the U.S. can use the same customer care number and digital tools to manage their mortgage payments, receive tax documents, and coordinate property inspections. RoundPoint’s multilingual support team ensures that language is never a barrier to service.

Additionally, RoundPoint partners with global financial institutions to facilitate international wire transfers for loan payments. Borrowers can pay in their local currency, and RoundPoint’s system automatically converts and applies the payment to the correct loan account, eliminating exchange rate confusion and processing delays.

RoundPoint also offers a “Global Borrower Guide” available for download on its website, which includes step-by-step instructions for managing your mortgage from abroad, tips for avoiding scams, and a list of trusted international banking partners.

As remote work and global mobility continue to rise, RoundPoint’s commitment to seamless global access ensures that no homeowner — regardless of location — is left behind.

FAQs

What is the RoundPoint Mortgage Jacksonville Customer Care Number – Liberty Customer Care Number?

The official toll-free RoundPoint Mortgage Jacksonville Customer Care Number — Liberty Customer Care Number is 1-800-827-3557. This line is available 24/7 for automated services and during business hours for live support.

Is RoundPoint Mortgage the same as Liberty?

Yes. RoundPoint Mortgage Servicing Corporation operates its consumer-facing services under the brand name “Liberty.” When you hear “Liberty Customer Care,” it refers to RoundPoint’s customer service division.

Can I pay my RoundPoint mortgage online?

Yes. Visit www.roundpoint.com and log in to your account to make payments using ACH, credit card, or e-check. You can also set up automatic payments.

What should I do if I miss a mortgage payment?

Contact RoundPoint immediately at 1-800-827-3557. You may be eligible for a forbearance plan, repayment plan, or loan modification. Do not ignore missed payments — early communication can prevent foreclosure.

Does RoundPoint offer loan modifications?

Yes. RoundPoint is a certified servicer for FHA, VA, USDA, and conventional loan modifications. Call the Hardship Assistance Line at 1-833-837-3872 to speak with a specialist.

How long does it take to get a payoff statement?

Payoff statements are typically processed within 2–5 business days. You can request one online, by phone, or by mail.

Is RoundPoint Mortgage a scam?

No. RoundPoint Mortgage Servicing Corporation is a licensed and regulated mortgage servicer in all 50 states and is a member of the Mortgage Bankers Association. Always verify you are on the official website (www.roundpoint.com) before sharing personal information.

Can I speak with someone in Spanish?

Yes. When calling 1-800-827-3557, press 2 to be connected to a Spanish-speaking representative.

Does RoundPoint service FHA loans?

Yes. RoundPoint is a HUD-approved servicer for FHA-insured loans and offers specialized support through its FHA Loan Support Line: 1-833-722-4567.

How do I update my contact information with RoundPoint?

You can update your address, phone number, or email by logging into your online account, calling customer service, or submitting a request via mail to the address listed in Section 2.

What if I can’t reach RoundPoint by phone?

Try the online portal, mobile app, or email support@roundpoint.com. You can also visit the Help Center on their website for step-by-step guides and downloadable forms.

Does RoundPoint charge fees for late payments?

Yes, late fees are applied according to your loan agreement, typically after a 15-day grace period. Contact customer service to request a waiver if the delay was due to extenuating circumstances.

Can I refinance my mortgage through RoundPoint?

No. RoundPoint is a servicer, not a lender. You must work with a mortgage originator to refinance. However, RoundPoint can provide your current loan details and payoff statement to your new lender.

How do I report a scam call pretending to be RoundPoint?

Report suspicious calls to the Federal Trade Commission (FTC) at ReportFraud.ftc.gov and notify RoundPoint directly at fraud@roundpoint.com.

Does RoundPoint offer hardship assistance for COVID-19-related issues?

Yes. Although the federal pandemic emergency has ended, RoundPoint continues to offer forbearance and repayment plans for borrowers still experiencing financial hardship. Call 1-833-837-3872 for assistance.

Conclusion

In an era where financial complexity and digital fragmentation often leave homeowners feeling overwhelmed, RoundPoint Mortgage Jacksonville Customer Care Number — Liberty Customer Care Number stands as a beacon of clarity, compassion, and competence. From its Jacksonville roots to its nationwide reach, RoundPoint has redefined what mortgage servicing should be: not a faceless corporate function, but a human-centered partnership built on trust, transparency, and timely support.

Whether you’re a first-time homeowner in Jacksonville, a veteran navigating VA loan benefits, an international investor managing U.S. property, or a family facing financial hardship — the RoundPoint Liberty customer care team is designed to meet you where you are. With multiple access points — toll-free numbers, mobile apps, online portals, and multilingual support — no borrower is left behind.

Remember: your mortgage is more than a loan. It’s a home, a dream, a foundation. And RoundPoint is committed to helping you protect it — every step of the way. Bookmark this guide, save the toll-free numbers, and never hesitate to reach out. Because when it comes to your home, you deserve support that’s as reliable as the walls around you.