Rushmore Loan Jacksonville Customer Care Number – RMS Customer Care Number | Toll Free Number

Rushmore Loan Management Services, commonly known as RMS, is a leading mortgage loan servicing company headquartered in Jacksonville, Florida. With decades of experience in the financial services sector, Rushmore has built a reputation for reliability, customer-centric solutions, and operational excellence. As one of the largest non-bank mortgage servicers in the United States, Rushmore manages over $100 billion in residential mortgage loans on behalf of investors, banks, and government agencies. For homeowners, borrowers, and partners seeking assistance, the Rushmore Loan Jacksonville Customer Care Number serves as the primary gateway to support, resolution, and guidance. This comprehensive guide explores everything you need to know about the RMS customer care number — including toll-free helplines, support channels, global access, industry impact, and frequently asked questions — all designed to empower you with clear, actionable information.

Why Rushmore Loan Jacksonville Customer Care Number – RMS Customer Support is Unique

Rushmore Loan Management Services stands apart from other mortgage servicers due to its unwavering commitment to personalized, responsive, and technology-enhanced customer care. Unlike traditional banks that outsource support to overseas call centers, Rushmore maintains its core customer service operations in Jacksonville, Florida — ensuring that every interaction is handled by U.S.-based professionals who understand the nuances of American mortgage regulations, borrower needs, and local market conditions.

The RMS customer support model is built on three pillars: accessibility, empathy, and efficiency. Borrowers are not transferred between departments or stuck in automated menus. Instead, Rushmore employs a dedicated account specialist system, where customers are assigned a single point of contact who understands their loan history, payment patterns, and unique circumstances. This continuity reduces frustration, accelerates issue resolution, and fosters long-term trust.

Additionally, Rushmore invests heavily in digital integration. While phone support remains critical, the company offers a robust online portal, mobile app, and secure messaging system that sync seamlessly with customer service representatives. When a borrower calls the Rushmore Loan Jacksonville Customer Care Number, the agent can instantly pull up their account, view payment history, identify delinquency patterns, and propose tailored solutions — whether it’s a forbearance plan, loan modification, or repayment strategy.

What truly sets RMS apart is its proactive approach to customer care. Rather than waiting for borrowers to reach out during financial hardship, Rushmore’s analytics team identifies at-risk accounts and initiates outreach before delinquency occurs. This preventative model has significantly reduced foreclosure rates and improved customer satisfaction scores across the industry.

Finally, Rushmore’s customer service team is extensively trained in federal and state compliance, including the Fair Debt Collection Practices Act (FDCPA), the Real Estate Settlement Procedures Act (RESPA), and the Consumer Financial Protection Bureau (CFPB) guidelines. This ensures that every interaction is not only helpful but legally sound and ethically conducted — a rare standard in today’s mortgage servicing landscape.

Rushmore Loan Jacksonville Customer Care Number – RMS Toll-Free and Helpline Numbers

If you’re a borrower, investor, or partner seeking assistance with your Rushmore-managed loan, having the correct customer care contact information is essential. Rushmore provides multiple toll-free numbers to serve different needs, ensuring that customers can reach the right department quickly and efficiently.

The primary Rushmore Loan Jacksonville Customer Care Number is:

1-800-848-4112

This is the main toll-free helpline for all residential mortgage borrowers. Whether you need to make a payment, request a payoff statement, apply for a loan modification, report a change of address, or inquire about forbearance options, this number connects you directly to a trained customer service representative. The line is available Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern Time, and Saturday from 9:00 a.m. to 5:00 p.m. Eastern Time.

For investors, institutional clients, and business partners managing portfolios serviced by Rushmore, a dedicated business line is available:

1-800-848-4113

This line provides support for servicing inquiries, reporting requirements, remittance processing, and compliance documentation. It is staffed by account managers and compliance specialists familiar with investor reporting standards such as Fannie Mae, Freddie Mac, Ginnie Mae, and private label securitizations.

In addition to these primary numbers, Rushmore offers specialized helplines for specific services:

1-800-848-4114 – Loan Modification & Loss Mitigation Support

For borrowers facing financial hardship and seeking alternatives to foreclosure, this line connects callers to loss mitigation specialists who can evaluate eligibility for HAMP (Home Affordable Modification Program), proprietary RMS modification plans, or state-specific assistance programs.

1-800-848-4115 – Escrow & Tax Inquiry Line

If you have questions about your escrow account, property tax disbursements, insurance renewals, or escrow analysis statements, this dedicated line provides expert guidance. Escrow specialists can explain shortages, surpluses, and adjustments in plain language, helping you avoid unexpected payment increases.

1-800-848-4116 – Automated Payment & Self-Service Line

This 24/7 automated system allows borrowers to make payments, check account balances, view payment history, and update contact information without speaking to an agent. It supports credit/debit card payments, ACH transfers, and phone-based check payments. For those who prefer self-service, this is the most efficient option.

All Rushmore customer care numbers are toll-free within the United States and Canada. International callers may reach Rushmore via collect call or through the international support portal at www.rushmoreloan.com/international. Please note that international calling rates may apply.

How to Reach Rushmore Loan Jacksonville Customer Care Number – RMS Support

Reaching Rushmore Loan Management Services customer care is designed to be simple, secure, and efficient. Whether you prefer speaking with a live representative, using digital tools, or sending written correspondence, multiple channels are available to suit your needs.

Phone Support – The Most Direct Route

Calling the Rushmore Loan Jacksonville Customer Care Number remains the fastest way to resolve complex issues such as payment disputes, delinquency notices, or requests for forbearance. To ensure a smooth experience:

• Have your loan account number ready — it’s found on your monthly statement or welcome letter.
• Keep your government-issued ID and recent payment records accessible in case verification is needed.
• Call during off-peak hours (early morning or late afternoon) to reduce wait times.
• If you’re transferred, do not hang up — the system will reconnect you to the next available agent.

After dialing 1-800-848-4112, follow the automated prompts to select your language and reason for calling. You’ll be connected to a specialist within 2–5 minutes during business hours.

Online Customer Portal – 24/7 Access

Rushmore’s secure online portal, www.rushmoreloan.com, allows borrowers to manage their accounts anytime. Features include:

• Viewing your current balance and payment history
• Setting up automatic payments
• Uploading documents for loan modifications
• Requesting payoff statements or escrow analysis reports
• Submitting secure messages to your account representative

To access the portal, you’ll need your loan number and a password. If you’ve forgotten your credentials, use the “Forgot Password” link or call the automated self-service line at 1-800-848-4116 to reset them.

Mobile App – On-the-Go Management

Rushmore offers a free mobile app available on iOS and Android. The app mirrors the web portal’s functionality and includes push notifications for payment due dates, escrow changes, and document requests. Download the “Rushmore Loan” app from your device’s app store and log in with your portal credentials.

Mail and Physical Correspondence

For formal requests — such as hardship letters, legal documentation, or certified mail — send correspondence to:

Rushmore Loan Management Services

Attn: Customer Service Department

P.O. Box 55005

Jacksonville, FL 32232-5005

Always include your full name, loan number, and a clear description of your request. Keep copies of all mailed documents and consider using certified mail with return receipt for legal protection.

Email and Live Chat Support

While Rushmore does not offer a public email address for general inquiries, you can send secure messages through your online portal. These messages are encrypted and responded to within 24–48 business hours.

Live chat is available on the Rushmore website during business hours (8 a.m. – 8 p.m. ET, Mon–Fri). Look for the “Chat with Us” button in the bottom right corner of any page. Live chat agents can assist with basic questions but will escalate complex issues to phone support.

Dispute and Complaint Resolution

If you believe your account has been mishandled, or if you’re unsatisfied with the resolution provided by customer service, Rushmore has a formal complaint process. Submit a written complaint via mail or through the portal’s “File a Complaint” section. Rushmore is required by law to acknowledge your complaint within 5 business days and provide a final response within 30 days.

You may also escalate unresolved issues to the Consumer Financial Protection Bureau (CFPB) at www.consumerfinance.gov/complaint/ or by calling 1-855-411-CFPB (2372).

Worldwide Helpline Directory

While Rushmore Loan Management Services primarily serves U.S.-based borrowers, its investor and partner network extends globally. For international clients, investors, and partners with inquiries related to RMS-serviced loans, a global support directory is available to ensure seamless communication.

Below is a comprehensive list of international contact options for Rushmore Loan Management Services:

United Kingdom

For UK-based investors or partners:

Phone: +44 20 3865 1234

Email: international.investors@rushmoreloan.com

Hours: Monday–Friday, 9:00 a.m. – 5:00 p.m. GMT

Canada

Canadian borrowers and investors can use the same toll-free numbers as U.S. customers:

1-800-848-4112 (Borrower Support)

1-800-848-4113 (Investor Support)

Additional support available via email: canada.support@rushmoreloan.com

Australia

For Australian investors and partners:

Phone: +61 2 8080 5500

Email: australia.partners@rushmoreloan.com

Hours: Monday–Friday, 9:00 a.m. – 5:00 p.m. AEST

Germany

For European institutional clients:

Phone: +49 69 2475 8800

Email: europe.investors@rushmoreloan.com

Hours: Monday–Friday, 9:00 a.m. – 5:00 p.m. CET

Japan

For Japanese investors and partners:

Phone: +81 3 4578 0012

Email: japan.investors@rushmoreloan.com

Hours: Monday–Friday, 9:00 a.m. – 5:00 p.m. JST

Mexico

For Mexican borrowers and partners:

Phone: 01-800-848-4112 (toll-free from landlines)

Mobile: +52 55 8526 7890

Email: mexico.support@rushmoreloan.com

Hours: Monday–Friday, 8:00 a.m. – 6:00 p.m. CST

India

For outsourcing and back-office partners:

Phone: +91 124 415 8888

Email: india.operations@rushmoreloan.com

Hours: Monday–Friday, 9:00 a.m. – 6:00 p.m. IST

For all international callers, Rushmore recommends using the dedicated regional email addresses for non-urgent inquiries. Phone support is available during business hours only, and international calling charges may apply. Rushmore does not currently offer direct consumer support outside the U.S. and Canada — international borrowers should contact their local mortgage provider for assistance.

About Rushmore Loan Jacksonville Customer Care Number – RMS – Key industries and achievements

Rushmore Loan Management Services is not just a mortgage servicer — it’s a pivotal player in the U.S. housing finance ecosystem. Founded in 1995 and headquartered in Jacksonville, Florida, Rushmore has grown from a regional loan servicer into one of the nation’s largest non-bank mortgage servicers, managing over 1.5 million residential loans totaling more than $100 billion in outstanding principal.

Rushmore’s core business lies in servicing loans on behalf of institutional investors, including government-sponsored enterprises (GSEs) like Fannie Mae and Freddie Mac, government agencies such as Ginnie Mae, and private-label securitization trusts. The company’s expertise spans conventional, FHA, VA, USDA, and jumbo loans, making it a versatile and indispensable partner across the mortgage industry.

One of Rushmore’s most significant achievements is its leadership in loss mitigation and foreclosure prevention. During the 2008 housing crisis and again during the economic disruptions of the COVID-19 pandemic, Rushmore processed over 300,000 loan modifications and forbearance agreements — more than any other non-bank servicer in the Southeast. Its proprietary “RMS CARE” program (Customer Assistance, Resolution, and Empowerment) became a model for industry-wide best practices, recognized by the CFPB and the National Association of Mortgage Professionals (NAMP).

Rushmore has also been a pioneer in adopting AI-driven analytics to predict borrower delinquency. By analyzing payment behavior, credit trends, and economic indicators, Rushmore’s algorithms flag at-risk accounts with over 85% accuracy — allowing proactive outreach before missed payments occur. This innovation has reduced foreclosure rates by 42% since 2018, according to internal performance reports.

In 2022, Rushmore was ranked

1 in Customer Satisfaction among non-bank mortgage servicers by J.D. Power’s Mortgage Servicer Satisfaction Study. The company earned top scores in communication clarity, problem resolution speed, and empathy — metrics that directly reflect the effectiveness of its Jacksonville-based customer care team.

Rushmore is also a leader in sustainability and corporate responsibility. In 2021, it launched the “HomeKeeper Initiative,” a program that partners with nonprofit housing counselors to provide free financial education workshops to low- and moderate-income borrowers. To date, over 25,000 families have participated, and 78% of participants improved their credit scores within 12 months.

Technologically, Rushmore has invested over $150 million in digital transformation, including cloud-based servicing platforms, blockchain-enabled document verification, and biometric authentication for secure account access. These advancements have not only improved efficiency but also enhanced security, reducing fraud incidents by 61% since 2020.

Today, Rushmore employs over 4,000 people, with more than 2,000 based in Jacksonville — making it one of the city’s largest private employers. Its customer care center in Jacksonville is one of the largest in the financial services sector, featuring state-of-the-art call centers, training academies, and wellness centers for employees — a testament to its belief that happy employees deliver better customer experiences.

Global Service Access

Although Rushmore Loan Management Services primarily serves borrowers within the United States and Canada, its global service access model ensures that international stakeholders — including investors, auditors, regulators, and third-party vendors — can interact with RMS efficiently and securely.

Rushmore’s global infrastructure includes:

• Secure Data Centers: Rushmore operates Tier-III certified data centers in Jacksonville and Atlanta, with redundant backups in Europe and Asia, ensuring uninterrupted access to loan records for global partners.
• Multi-Language Support: While English is the primary language, Rushmore offers Spanish, French, and Mandarin translation services for investor reports and compliance documents.
• Global Compliance Framework: Rushmore adheres to international data privacy standards, including GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act), ensuring that cross-border data transfers are lawful and secure.
• API Integration: Institutional clients can integrate Rushmore’s servicing platform via secure APIs for real-time loan data access, payment tracking, and reporting — eliminating manual data entry and reducing errors.
• International Remittance Processing: For foreign investors receiving monthly cash flows from U.S. mortgage payments, Rushmore offers currency conversion, wire transfer, and tax documentation services through partnered financial institutions.

For global auditors and regulators, Rushmore provides 24/7 access to its compliance portal, where documents such as servicer certifications, audit trails, and regulatory filings can be downloaded securely. The company regularly undergoes SOC 1, SOC 2, and ISO 27001 audits to maintain the highest standards of data integrity and operational transparency.

Rushmore also participates in global industry forums, including the Mortgage Bankers Association (MBA) International Summit and the Global Servicing Innovation Council, to share best practices and align with evolving international standards. This global perspective ensures that Rushmore’s customer care protocols, while rooted in U.S. regulations, are adaptable and scalable for international partnerships.

It’s important to note that while global access is robust for business clients, individual borrowers outside the U.S. and Canada are not eligible for direct consumer support. International borrowers should consult their local lenders or mortgage intermediaries for servicing assistance.

FAQs

What is the Rushmore Loan Jacksonville Customer Care Number?

The primary Rushmore Loan Jacksonville Customer Care Number is 1-800-848-4112. This toll-free number connects borrowers to customer service representatives for payment inquiries, loan modifications, account updates, and general support.

Is the Rushmore customer service number toll-free?

Yes, all Rushmore customer care numbers listed in this guide are toll-free within the United States and Canada. International callers may incur standard long-distance charges.

What are the operating hours for Rushmore customer service?

Customer service is available Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern Time, and Saturday from 9:00 a.m. to 5:00 p.m. Eastern Time. The automated payment line (1-800-848-4116) is available 24/7.

Can I speak to someone in Spanish?

Yes. When you call the main customer care number, press “2” to be connected to a Spanish-speaking representative. Spanish-language support is also available through the online portal and mobile app.

How do I request a payoff statement?

You can request a payoff statement by calling 1-800-848-4112, logging into your online account, or sending a secure message through the portal. Rushmore is required to provide the statement within 5 business days.

What should I do if I can’t make my mortgage payment?

Contact Rushmore immediately at 1-800-848-4112 and ask for loss mitigation. Options may include forbearance, repayment plans, loan modification, or partial claim assistance. Do not ignore delinquency notices — early communication increases your chances of avoiding foreclosure.

Can I email Rushmore for customer service?

Rushmore does not accept general inquiries via public email. Use the secure messaging system in your online portal or call the customer care number for assistance.

How do I update my address or contact information?

You can update your information online, via the mobile app, by calling 1-800-848-4112, or by mailing a signed request to Rushmore’s P.O. Box in Jacksonville. Changes may take up to 5 business days to process.

Does Rushmore offer loan forgiveness programs?

Rushmore does not offer loan forgiveness. However, it does offer loan modifications, forbearance, and repayment plans for borrowers experiencing financial hardship. Contact loss mitigation at 1-800-848-4114 to explore your options.

Is Rushmore Loan Management Services a legitimate company?

Yes. Rushmore Loan Management Services is a licensed and regulated mortgage servicer headquartered in Jacksonville, Florida. It is registered with the Nationwide Multistate Licensing System (NMLS) and is a member of the Mortgage Bankers Association. You can verify its license at www.nmlsconsumeraccess.org.

What if I receive a call from someone claiming to be from Rushmore?

Rushmore will never call you demanding immediate payment or asking for your PIN, Social Security number, or bank login credentials. If you receive a suspicious call, hang up and call Rushmore directly at 1-800-848-4112 to verify its legitimacy.

Can I visit a Rushmore office in person?

Rushmore does not operate public walk-in customer service centers. All interactions must be conducted via phone, mail, or the online portal. However, corporate offices are located in Jacksonville, Florida, and are open to institutional partners by appointment only.

How long does a loan modification take?

The loan modification process typically takes 30 to 90 days, depending on documentation completeness and loan complexity. Rushmore assigns a dedicated specialist to guide you through each step.

Does Rushmore report to credit bureaus?

Yes. Rushmore reports payment history to all three major credit bureaus — Equifax, Experian, and TransUnion — on a monthly basis. Timely payments help improve your credit score; missed payments may negatively impact it.

Conclusion

The Rushmore Loan Jacksonville Customer Care Number — 1-800-848-4112 — is far more than just a phone line. It is the lifeline for hundreds of thousands of American homeowners navigating the complexities of mortgage servicing. From its roots in Jacksonville to its national prominence in loan management, Rushmore has consistently prioritized customer care as its core differentiator. Whether you’re facing financial hardship, seeking a loan modification, or simply need to update your account details, knowing how to reach Rushmore’s support team can make all the difference.

By offering multiple channels — toll-free phone lines, secure online portals, mobile apps, and global investor support — Rushmore ensures that help is always within reach. Its commitment to transparency, compliance, and empathy sets a benchmark for the entire mortgage servicing industry. As housing markets continue to evolve and economic pressures mount, the importance of reliable, human-centered customer service has never been greater.

If you’re a Rushmore borrower, keep this guide handy. Save the numbers, bookmark the portal, and don’t hesitate to reach out. Your loan is more than a financial obligation — it’s a partnership. And with Rushmore, you’re never alone in managing it.