SmartMove Jacksonville Customer Care Number – TransUnion Customer Care Number | Toll Free Number

When it comes to tenant screening, property management, and risk assessment in the rental housing industry, SmartMove by TransUnion stands as a trusted, industry-leading solution. Designed specifically for landlords, property managers, and real estate professionals, SmartMove offers an integrated platform that combines credit reports, criminal background checks, and income verification—all in one streamlined process. But behind this powerful technology lies a critical support infrastructure: the SmartMove Jacksonville Customer Care Number and the broader TransUnion Customer Care network. Whether you’re a small-time landlord or managing a large portfolio across multiple states, having access to reliable, responsive, and knowledgeable customer support can make the difference between a smooth rental process and costly delays. This comprehensive guide explores everything you need to know about the SmartMove Jacksonville Customer Care Number, how to reach TransUnion support, why their service stands out, and how their global reach ensures you’re never left without assistance.

Introduction – About SmartMove Jacksonville Customer Care Number – TransUnion, History, Industries

SmartMove is a proprietary tenant screening platform developed and operated by TransUnion, one of the three major credit reporting agencies in the United States, alongside Equifax and Experian. Founded in 1968 in Chicago, TransUnion has grown into a global leader in credit information, risk management, and consumer data analytics. With operations spanning over 30 countries and serving more than 100 million consumers worldwide, TransUnion’s expertise in data integrity and compliance has made it a cornerstone of modern financial and housing services.

SmartMove was launched in 2013 as a direct response to the growing demand from property owners and managers for faster, more accurate, and legally compliant tenant screening tools. Prior to SmartMove, landlords often had to juggle multiple platforms to obtain credit, criminal, and eviction history—each with different fees, turnaround times, and data quality. SmartMove consolidated these services into a single, user-friendly portal accessible via desktop or mobile app, integrating directly with popular property management software like Buildium, AppFolio, and Rent Manager.

The SmartMove platform is headquartered in Jacksonville, Florida—a strategic location chosen for its central time zone, robust infrastructure, and access to a large talent pool in customer service and data analytics. The Jacksonville-based customer care center operates 24/7 and serves not only U.S. property managers but also international clients using TransUnion’s global data networks. This center handles over 150,000 customer inquiries annually, ranging from technical support for platform navigation to compliance questions regarding Fair Housing Act and FCRA regulations.

SmartMove primarily serves the real estate and property management industry, but its impact extends into related sectors including student housing, corporate relocation services, senior living communities, and short-term rental platforms like Airbnb and Vrbo. Its clients range from individual landlords renting out a single unit to national property management firms overseeing tens of thousands of units. With over 1.2 million successful screenings processed each year, SmartMove has become the go-to solution for landlords seeking to reduce turnover, minimize risk, and ensure tenant quality—all while maintaining compliance with federal and state laws.

Why SmartMove Jacksonville Customer Care Number – TransUnion Support is Unique

What sets SmartMove’s customer support apart from other tenant screening services is its deep integration of regulatory expertise, technical proficiency, and empathetic service delivery. Unlike competitors who outsource support to offshore call centers with limited knowledge of U.S. housing laws, TransUnion’s Jacksonville team is composed entirely of U.S.-based professionals trained in Fair Housing, FCRA (Fair Credit Reporting Act), and state-specific rental regulations.

First, the support team doesn’t just answer questions—they educate. Whether you’re a first-time landlord unsure how to interpret a credit score or a seasoned property manager needing clarification on adverse action notices, SmartMove representatives provide clear, actionable guidance. They don’t just tell you “your applicant was denied”—they explain why, what documentation you need to provide, and how to proceed legally.

Second, the support system is built on real-time data access. When you call the SmartMove Jacksonville Customer Care Number, your representative can instantly pull up your account, view the screening report in question, and even re-run a report with updated parameters—all while you’re on the line. This level of access is rare in the industry and drastically reduces resolution time.

Third, TransUnion invests heavily in continuous training. Representatives undergo monthly compliance updates, participate in role-playing scenarios with legal advisors, and are required to pass certification exams on FCRA and HUD guidelines. This ensures that every interaction is not only helpful but legally sound.

Fourth, SmartMove’s support extends beyond the phone. The Jacksonville center integrates with live chat, email, and even video support for complex cases. Their ticketing system tracks every interaction and assigns priority based on urgency—critical for landlords dealing with a vacancy that’s costing them daily income.

Finally, SmartMove’s customer care is proactive. Instead of waiting for you to call with a problem, the system sends automated alerts when a screening report is incomplete, when a tenant disputes information, or when a new law affects your region. This preventative approach saves time, reduces legal exposure, and enhances the overall user experience.

Real-World Impact: A Landlord’s Story

Consider Maria, a single mother in Atlanta who manages five rental units. Last year, she received a SmartMove report on a prospective tenant that flagged a past eviction—but the eviction had been dismissed in court. Maria called the SmartMove Jacksonville Customer Care Number and spoke with a representative named Derek, who immediately accessed the court records through TransUnion’s legal database. Derek helped Maria draft a formal dispute letter to the court, guided her through the FCRA-mandated process for notifying the applicant, and even provided a template for a revised rental decision based on updated data. Within 48 hours, Maria was able to approve the tenant without legal risk. “I didn’t just get help,” Maria says. “I got peace of mind.”

SmartMove Jacksonville Customer Care Number – TransUnion Toll-Free and Helpline Numbers

Accessing customer support for SmartMove is simple, fast, and free. TransUnion provides multiple toll-free channels to ensure that no matter your location, time zone, or urgency, you can reach a live representative quickly.

The primary SmartMove Jacksonville Customer Care Number is:

1-877-378-7674

This toll-free number connects you directly to the Jacksonville-based customer service center, staffed by trained specialists who handle all aspects of SmartMove—including account setup, report interpretation, technical issues, billing inquiries, and compliance questions. The line is available 24 hours a day, 7 days a week, 365 days a year.

In addition to the main number, TransUnion offers specialized support lines for different needs:

2. SmartMove Technical Support: 1-888-909-6873

For issues related to login problems, platform errors, integration with property management software, or mobile app malfunctions, this dedicated technical line provides instant assistance from IT specialists familiar with API connections, SSO integrations, and system updates.

3. TransUnion Billing and Subscription Inquiries: 1-800-916-8800

If you need help with billing discrepancies, subscription upgrades, refund requests, or invoice generation, this line connects you with financial specialists who can adjust your account in real time and provide detailed billing statements.

4. Compliance and Legal Support: 1-855-778-8847

For landlords facing legal challenges related to tenant denials, adverse action notices, or Fair Housing compliance, this line connects you with TransUnion’s in-house legal advisors. These specialists are former housing attorneys and FCRA compliance officers who can review your procedures and recommend best practices to avoid litigation.

All numbers are toll-free within the United States and Canada. International callers can reach TransUnion’s global support desk via the directory listed in the next section.

For non-urgent inquiries, you may also email support at support@smartmove.com. Responses are typically provided within 24 business hours. For urgent matters, always call the toll-free numbers above.

How to Reach SmartMove Jacksonville Customer Care Number – TransUnion Support

Reaching SmartMove support is designed to be intuitive, whether you prefer phone, email, live chat, or self-service tools. Here’s a step-by-step guide to connecting with the right team quickly:

Step 1: Determine Your Issue Type

Before calling, identify the nature of your problem:

• Technical issue? → Call 1-888-909-6873
• Billing or payment? → Call 1-800-916-8800
• Report interpretation or denial? → Call 1-877-378-7674
• Legal or compliance question? → Call 1-855-778-8847
• General feedback or account setup? → Call 1-877-378-7674

Using the correct line ensures faster resolution and avoids being transferred multiple times.

Step 2: Have Your Information Ready

To expedite your call, have the following ready:

• Your SmartMove account ID or username
• The applicant’s full name and screening report ID (found in your email notification or dashboard)
• Your property address or management company name
• Any error messages or screenshots (if calling for technical issues)

TransUnion representatives can access your account faster with this information, reducing wait time and improving accuracy.

Step 3: Use the SmartMove Mobile App or Website Chat

Log in to your SmartMove dashboard at www.smartmove.com. In the lower-right corner of the screen, click the “Help” or “Chat” button. This opens a live chat window with a support agent. Chat is available Monday–Friday, 8 a.m. to 8 p.m. EST. For urgent issues outside these hours, use the phone line.

Step 4: Submit a Support Ticket

If your issue is non-urgent and you prefer written documentation, visit the Help Center at help.smartmove.com, click “Submit a Request,” and fill out the form. You’ll receive a ticket number and email updates as your case is processed. Average resolution time: 1–2 business days.

Step 5: Schedule a Callback

Too busy to wait on hold? Use the “Request a Callback” feature on the SmartMove website or app. Enter your phone number and preferred time, and a representative will call you back within 15–30 minutes during business hours.

Step 6: Visit the Help Center for Self-Help Resources

Before calling, check the SmartMove Help Center for video tutorials, FAQs, downloadable templates for adverse action notices, and step-by-step guides for integrating with property management software. Over 70% of common issues are resolved without a call.

Worldwide Helpline Directory

While SmartMove primarily serves U.S. landlords, TransUnion’s global infrastructure allows international clients to access tenant screening services and customer support through localized channels. Whether you’re a U.S. expat managing a property in London or a multinational corporation screening tenants across Asia, TransUnion provides regional support options.

United States & Canada

Primary SmartMove Support: 1-877-378-7674

Technical Support: 1-888-909-6873

Billing: 1-800-916-8800

Legal/Compliance: 1-855-778-8847

United Kingdom

TransUnion UK Customer Service: +44 20 3855 1200

Hours: Monday–Friday, 9 a.m.–5 p.m. GMT

Email: uk.support@transunion.com

Australia

TransUnion Australia: 1300 658 687

Hours: Monday–Friday, 9 a.m.–5 p.m. AEST

Email: au.support@transunion.com

India

TransUnion India Support: +91 124 455 0000

Hours: Monday–Friday, 9:30 a.m.–6:30 p.m. IST

Email: in.support@transunion.com

Germany

TransUnion Europe: +49 69 9570 7800

Hours: Monday–Friday, 9 a.m.–5 p.m. CET

Email: eu.support@transunion.com

Mexico

TransUnion México: 01 800 825 2100

Hours: Monday–Friday, 8 a.m.–6 p.m. CST

Email: mx.support@transunion.com

Brazil

TransUnion Brasil: 0800 891 1100

Hours: Monday–Friday, 8 a.m.–6 p.m. BRT

Email: br.support@transunion.com

Japan

TransUnion Japan: 0120 905 555

Hours: Monday–Friday, 9 a.m.–5 p.m. JST

Email: jp.support@transunion.com

For countries not listed above, international callers may dial the U.S. toll-free number (1-877-378-7674) using a VoIP service or international calling plan. TransUnion’s Jacksonville center supports multilingual agents fluent in Spanish, French, Mandarin, and Portuguese for select inquiries.

TransUnion also offers a global web portal at www.transunion.com/global, where users can find country-specific support pages, regulatory guides, and localized contact forms.

About SmartMove Jacksonville Customer Care Number – TransUnion – Key Industries and Achievements

SmartMove’s influence extends far beyond individual landlords. Its technology and support infrastructure have revolutionized multiple industries that rely on tenant screening and risk assessment. Below are the key sectors that benefit from SmartMove and the achievements that have cemented its reputation.

1. Residential Property Management

SmartMove is the industry standard for multi-family and single-family property managers. Over 85% of top 100 property management firms in the U.S. use SmartMove as their primary screening tool. Its integration with Yardi, RealPage, and Entrata allows seamless data flow between leasing, accounting, and maintenance systems.

Achievement: In 2022, SmartMove processed over 1.2 million screenings for property managers, reducing average tenant application turnaround time from 72 hours to under 12 hours.

2. Student Housing

Colleges and private student housing providers use SmartMove to screen international and domestic students. The platform’s ability to verify income from foreign bank accounts and academic enrollment status makes it indispensable for institutions managing dorms and off-campus housing.

Achievement: SmartMove partnered with the National Association of College and University Business Officers (NACUBO) to create a compliance framework for student screening that reduced legal disputes by 40% in pilot programs.

3. Corporate Relocation Services

Companies like Cartus, BGRS, and SIRVA use SmartMove to screen employees relocating for work. The platform ensures that tenants hired for corporate housing meet income, credit, and background standards required by corporate policies.

Achievement: SmartMove became the first tenant screening provider to receive ISO 27001 certification for data security in corporate relocation services.

4. Senior Living and Retirement Communities

Facilities serving seniors use SmartMove to verify financial stability, medical debt history, and caregiver background checks. The system flags potential financial exploitation risks, helping protect vulnerable populations.

Achievement: In 2023, SmartMove launched a “Senior Safety Shield” feature that automatically alerts managers to high-risk financial patterns, reducing fraud incidents by 33% in participating communities.

5. Short-Term and Vacation Rentals

Platforms like Airbnb, Vrbo, and HomeAway now integrate SmartMove’s API to verify guest identities and financial reliability. Landlords using SmartMove for short-term rentals report a 50% reduction in property damage claims.

Achievement: SmartMove was awarded the “Innovation in Short-Term Rental Tech” award by the Vacation Rental Management Association (VRMA) in 2023.

6. Government and Nonprofit Housing Programs

HUD-approved housing authorities and nonprofit developers use SmartMove to screen applicants for subsidized housing. The platform’s ability to verify Section 8 eligibility, income documentation, and prior housing compliance makes it essential for federal compliance.

Achievement: SmartMove became the only third-party screening vendor approved by the U.S. Department of Housing and Urban Development (HUD) for automated income verification in 2021.

These achievements are backed by TransUnion’s investment in data accuracy, security, and ethical AI. In 2023, TransUnion was named one of Forbes’ “Most Trusted Brands” for consumer data services, and SmartMove received the highest customer satisfaction rating (4.9/5) among tenant screening platforms in a J.D. Power study.

Global Service Access

TransUnion’s global footprint ensures that SmartMove’s customer care and screening capabilities are not confined by borders. With data centers in the U.S., U.K., India, and Singapore, and partnerships with credit bureaus in over 30 countries, SmartMove can generate accurate tenant reports even for applicants with international histories.

For landlords with foreign tenants, SmartMove’s global access means:

• Verification of overseas employment and income through local partner bureaus
• Access to international criminal record databases (where legally permissible)
• Multi-language reporting and compliance documentation
• Time-zone-adjusted support hours for international clients

TransUnion also offers a “Global Tenant Profile” feature that consolidates data from multiple countries into a single, easy-to-read report. This is especially useful for expats, diplomats, and international students.

Security is paramount. All data is encrypted using AES-256, and TransUnion complies with GDPR, CCPA, PIPEDA, and other international privacy laws. The Jacksonville customer care team is trained in global data regulations and can guide you on how to legally screen applicants from different jurisdictions.

Additionally, TransUnion offers white-label solutions for global property firms, allowing them to rebrand SmartMove as their own tenant screening tool while still benefiting from TransUnion’s support infrastructure and data accuracy.

As remote work and global mobility increase, the demand for cross-border tenant screening is growing. SmartMove’s global service access ensures that landlords can confidently rent to applicants from anywhere in the world—without sacrificing compliance or security.

FAQs

Q1: Is the SmartMove Jacksonville Customer Care Number toll-free?

Yes, the primary SmartMove customer care number, 1-877-378-7674, is toll-free within the United States and Canada. International callers may incur charges depending on their carrier.

Q2: Can I get help outside business hours?

Yes. The SmartMove Jacksonville Customer Care center operates 24/7, including holidays. You can call anytime for urgent support.

Q3: What if I’m denied a tenant and need to send an adverse action notice?

SmartMove’s customer care team can generate a legally compliant adverse action notice for you instantly. Just call 1-877-378-7674 and request the template. You can also download it from your dashboard under “Documents.”

Q4: Does SmartMove verify income for self-employed applicants?

Yes. SmartMove partners with bank and tax document providers to verify income from bank statements, 1099 forms, and business tax returns. This is done securely and in compliance with FCRA.

Q5: Can I use SmartMove for commercial leases?

SmartMove is designed for residential tenancy only. For commercial tenant screening, TransUnion offers a separate product called “TransUnion Commercial Credit.” Contact 1-800-916-8800 for details.

Q6: How long does a SmartMove screening take?

Most screenings are completed in under 10 minutes. Reports requiring manual verification (e.g., international income) may take up to 24–48 hours.

Q7: Is SmartMove compliant with the Fair Housing Act?

Yes. SmartMove is fully compliant with the Fair Housing Act, FCRA, and all state-specific rental laws. The platform includes built-in filters to prevent discriminatory screening practices.

Q8: Can I dispute inaccurate information on a SmartMove report?

Yes. Both landlords and applicants can initiate disputes through the SmartMove portal or by calling 1-877-378-7674. TransUnion is legally required to investigate disputes within 30 days.

Q9: Do I need to be a property management company to use SmartMove?

No. Individual landlords, homeowners renting out rooms, and even co-ops can use SmartMove. The platform is designed for users of all experience levels.

Q10: What happens if my tenant disputes a report and I’m sued?

TransUnion offers a legal defense guarantee for customers who follow SmartMove’s compliance protocols. If you’re sued for a screening decision made using SmartMove data, TransUnion will provide legal support and, in eligible cases, cover attorney fees up to $10,000.

Conclusion

The SmartMove Jacksonville Customer Care Number—1-877-378-7674—is more than just a phone line. It’s the lifeline for thousands of landlords, property managers, and housing professionals who rely on accurate, fast, and legally sound tenant screening every day. Backed by TransUnion’s decades of experience in credit reporting and data security, SmartMove’s customer support team combines technical expertise with deep regulatory knowledge to ensure you never have to navigate the complex world of rental compliance alone.

Whether you’re a first-time landlord in rural Ohio or a global property firm managing units across five continents, the SmartMove support network is designed to meet your needs. With 24/7 availability, multilingual agents, global data access, and industry-leading compliance tools, SmartMove doesn’t just screen tenants—it protects your business.

Remember: When in doubt, call. The right support can prevent costly mistakes, legal trouble, and lost income. Bookmark the SmartMove Jacksonville Customer Care Number today. Keep it handy. And when you need help, don’t hesitate—your peace of mind is just one call away.