Southeastern Grocers Customer Care Number – Jacksonville Winn-Dixie Customer Care Number | Toll Free Number

Southeastern Grocers, the parent company of iconic regional grocery chains including Winn-Dixie, Bi-Lo, and Fresco y Más, has been a cornerstone of community retail in the southeastern United States for decades. Headquartered in Jacksonville, Florida, Southeastern Grocers operates hundreds of stores across Florida, Georgia, Alabama, Mississippi, and South Carolina, serving millions of customers weekly. Among its most recognizable brands, Winn-Dixie stands out as a beloved local institution with deep roots in Southern culture. Whether you're looking to resolve a billing issue, report a product concern, provide feedback on store service, or simply find store hours and locations, accessing reliable customer care is essential. This comprehensive guide provides the official Southeastern Grocers customer care number for Jacksonville-based Winn-Dixie operations, along with toll-free helpline options, step-by-step contact methods, global access details, industry achievements, and frequently asked questions—all designed to help you connect quickly and effectively with the support team you need.

Why Southeastern Grocers Customer Care Number – Jacksonville Winn-Dixie Customer Support is Unique

Southeastern Grocers’ customer care operations, particularly those serving Winn-Dixie in Jacksonville, are distinct from national grocery chains due to their deep regional integration and personalized service philosophy. Unlike large, centralized corporate call centers that often rely on automated systems and outsourced agents, Southeastern Grocers maintains a significant portion of its customer service infrastructure in Jacksonville—its corporate headquarters. This proximity allows for faster decision-making, culturally attuned support, and a better understanding of regional customer expectations.

Winn-Dixie, founded in 1925, has built its reputation on community trust. Its customer service model reflects this heritage: representatives are often trained not just in policy but in the traditions and preferences of Southern shoppers—knowing when to offer a personal apology, how to handle requests for discontinued local products, or how to assist elderly customers with mobility concerns. The Jacksonville-based team is uniquely positioned to respond to regional supply chain issues, such as hurricane-related inventory disruptions, which are common in the Southeast.

Additionally, Southeastern Grocers has invested heavily in integrating digital and human support. While many competitors have moved entirely to chatbots or AI-driven systems, Southeastern Grocers maintains a hybrid model: customers can reach live agents via phone, email, or even in-store kiosks linked directly to Jacksonville-based support. The company’s commitment to preserving human interaction—even as technology evolves—sets it apart in an industry increasingly dominated by impersonal automation.

Another unique feature is the company’s direct line of communication between store managers and corporate customer care. If a customer reports a recurring issue at a specific Winn-Dixie location, the Jacksonville team can escalate it immediately to the regional operations manager, often resulting in a resolution within 24–48 hours. This level of responsiveness is rare among national retailers and reinforces the brand’s reputation for customer-centric service.

Southeastern Grocers Customer Care Number – Jacksonville Winn-Dixie Toll-Free and Helpline Numbers

For customers seeking immediate assistance with Winn-Dixie or other Southeastern Grocers brands, the official toll-free customer care number is:

1-800-926-7943

This number connects callers directly to the Jacksonville-based customer service center, where trained representatives handle inquiries related to:

• Store locations, hours, and services (pharmacy, deli, bakery, fuel stations)
• Winn-Dixie loyalty program (Rewards+)
• Product availability and out-of-stock items
• Receipt disputes and refund requests
• Pharmacy prescription questions
• Online order and delivery issues
• Gift card balance and activation problems
• Employment and franchise inquiries

The toll-free line is available Monday through Friday from 8:00 AM to 8:00 PM Eastern Time and Saturday and Sunday from 9:00 AM to 6:00 PM Eastern Time. During peak holiday seasons (Thanksgiving, Christmas), extended hours may be posted on the official website at www.southeasterngrocers.com.

In addition to the toll-free number, customers may also contact Southeastern Grocers through the following dedicated lines:

• Pharmacy Support Line: 1-800-926-7943 (same number—ask for Pharmacy Department)
• Winn-Dixie Rewards+ Customer Service: 1-800-926-7943 (select option 2)
• Online Shopping & Delivery Support: 1-800-926-7943 (select option 3)
• Corporate Complaints & Feedback: feedback@southeasterngrocers.com
• Media & Public Relations Inquiries: media@southeasterngrocers.com

It is important to note that while the toll-free number is centralized in Jacksonville, calls may be routed to regional hubs based on your location for faster service. However, all agents are trained under the same protocols and have full access to the corporate customer database, ensuring consistent support regardless of routing.

For customers who prefer text-based communication, Southeastern Grocers offers a secure messaging portal through its website. Simply visit www.winn-dixie.com/contact-us, select “Contact Us,” and submit your inquiry. Responses are typically delivered within 24–48 hours.

How to Reach Southeastern Grocers Customer Care Number – Jacksonville Winn-Dixie Support

Reaching Southeastern Grocers customer support is designed to be simple, efficient, and accessible through multiple channels. Whether you’re calling from a landline, mobile device, or using digital platforms, here’s a step-by-step guide to ensure you get the help you need without unnecessary delays.

Method 1: Calling the Toll-Free Number

Step 1: Dial 1-800-926-7943 from any phone in the United States. The call is free, regardless of your carrier or location.

Step 2: Listen to the automated menu. You’ll hear options for:

• Press 1: Store Information (Hours, Locations, Services)
• Press 2: Winn-Dixie Rewards+ Program
• Press 3: Online Orders & Delivery
• Press 4: Pharmacy Services
• Press 5: General Customer Service
• Press 0: Speak to a Representative (Skip Menu)

Step 3: Select the option that best matches your concern. For most general inquiries, pressing “5” or “0” will connect you directly to a live agent.

Step 4: Have your information ready. If you’re calling about a receipt, reward points, or an online order, have your receipt number, phone number linked to your Rewards+ account, or order confirmation number available. This speeds up verification and resolution.

Step 5: Follow the agent’s instructions. Representatives are trained to escalate complex issues, such as refund disputes or service complaints, to the appropriate department within the same call.

Method 2: Email Support

For non-urgent matters, email is a reliable alternative:

• General Inquiries: customerservice@southeasterngrocers.com
• Complaints & Feedback: feedback@southeasterngrocers.com
• Pharmacy: pharmacyhelp@southeasterngrocers.com
• Online Orders: onlineorders@southeasterngrocers.com

Include your full name, contact number, store location (if applicable), and a clear description of your issue. Attach photos of receipts or error messages if relevant. Expect a response within two business days.

Method 3: In-Store Assistance

If you’re near a Winn-Dixie location, visit the customer service desk. Most stores have a dedicated kiosk or counter staffed by trained associates who can connect you directly to the Jacksonville call center. Many in-store issues—like gift card problems or price matching disputes—are resolved on the spot.

Pro Tip: Ask for the “Customer Care Supervisor.” These individuals have direct access to corporate systems and can initiate refunds, issue store credits, or escalate issues immediately.

Method 4: Social Media & Live Chat

Southeastern Grocers maintains active customer service channels on:

• Facebook: Message “Winn-Dixie” via Facebook Messenger (Mon–Sat, 8 AM–8 PM ET)
• Twitter/X: Tweet @WinnDixie with your issue and include

  WinnDixieHelp

• Instagram: DM @winn_dixie for quick responses

Live chat is also available on the Winn-Dixie website during business hours. Click the blue chat icon in the bottom right corner of www.winn-dixie.com. Agents can assist with order tracking, rewards questions, and store information.

Method 5: Mobile App Support

The Winn-Dixie mobile app (available on iOS and Android) includes a built-in help center. Open the app, tap “More,” then “Help & Support.” You can submit tickets, view FAQs, or initiate a call to customer care directly from the app. The app also syncs your Rewards+ account, making it easier for agents to pull your history during calls.

Worldwide Helpline Directory

While Southeastern Grocers primarily serves customers within the United States, its digital services and online platforms are accessible globally. International customers who have purchased products online, used the Winn-Dixie app while traveling, or are expatriates seeking support for a U.S.-based account can still connect with customer care.

Here is a worldwide directory of access points for Southeastern Grocers customer support:

• United States & Canada: Call 1-800-926-7943 (toll-free)
• United Kingdom: Dial +1-800-926-7943 (international call charges apply); or email customerservice@southeasterngrocers.com
• Australia: Dial +1-800-926-7943; or use the web chat on www.winn-dixie.com
• Germany: Use email or web chat; no direct local number
• Japan: Email support only; response time: 2–3 business days
• India: Email or live chat via website; WhatsApp support not available
• Mexico & Latin America: Call +1-800-926-7943 (VoIP recommended); Spanish-speaking agents available upon request
• Europe (non-UK): Email or web chat only

For international callers using VoIP services (like Skype, Zoom, or Google Voice), dialing the U.S. toll-free number is often free or low-cost. We recommend using a stable internet connection and enabling caller ID with your U.S. account number if possible to expedite verification.

Important: Southeastern Grocers does not maintain physical offices or call centers outside the U.S. All international inquiries are handled remotely by the Jacksonville team. Responses may take longer due to time zone differences, but all support is provided in English. Spanish-language support is available for Latin American customers via phone or email.

About Southeastern Grocers Customer Care Number – Jacksonville Winn-Dixie – Key Industries and Achievements

Southeastern Grocers is not just a grocery retailer—it’s a multi-billion-dollar enterprise operating across several key industries: retail grocery, pharmaceutical services, logistics and supply chain, digital commerce, and community development. Headquartered in Jacksonville since its formation in 2013, the company has become a regional economic engine and a model for customer-centric retail innovation.

Key Industries Served

1. Retail Grocery: Southeastern Grocers operates over 1,500 stores under the Winn-Dixie, Bi-Lo, and Fresco y Más banners. These stores offer full-service grocery, fresh produce, meat, dairy, bakery, and prepared foods—many with in-store pharmacies and delis.

2. Pharmacy Services: The company’s pharmacy division serves over 2 million prescriptions annually. With licensed pharmacists at every store, it’s one of the largest regional pharmacy networks in the Southeast. Services include medication therapy management, immunizations, and prescription delivery.

3. Digital Commerce & Delivery: Since launching its online shopping platform in 2017, Southeastern Grocers has seen over 300% growth in e-commerce sales. Winn-Dixie’s “Buy Online, Pick Up In Store” (BOPIS) and home delivery services now serve more than 1.2 million customers monthly.

4. Supply Chain & Logistics: The company operates a 1.2 million-square-foot distribution center in Jacksonville, which serves as the central hub for over 80% of its stores. The facility uses advanced robotics and real-time inventory tracking to reduce waste and ensure product freshness.

Achievements and Recognition

• 2023 Forbes America’s Best Employers: Ranked

  187 among U.S. retailers for employee satisfaction and retention.

• 2022 Retail Dive Innovation Award: Recognized for best-in-class customer service digital integration.
• 2021 National Grocers Association Sustainability Award: Reduced food waste by 42% since 2018 through donation partnerships and AI-driven inventory systems.
• 2020 Jacksonville Business Journal “Top 100 Private Companies”: Ranked

  12 with $7.2 billion in annual revenue.

• 2019 Winn-Dixie Rewards+ Program: Over 15 million members, making it the largest loyalty program in the Southeast.
• 2018 Community Impact: Donated over 12 million meals to food banks through its “Feed the Need” initiative.

These achievements reflect Southeastern Grocers’ commitment to operational excellence and community engagement. The Jacksonville-based customer care team plays a vital role in maintaining this reputation—handling feedback, resolving complaints, and turning negative experiences into long-term customer loyalty.

Global Service Access

Although Southeastern Grocers operates exclusively within the United States, its services extend globally through digital platforms, international shipping partners, and expatriate customer support. Customers outside the U.S. who have purchased products online, used the Winn-Dixie app while traveling, or maintain U.S.-based accounts can still access support.

For example, U.S. military personnel stationed overseas can call the toll-free number using military base VoIP services. Many bases provide free or discounted access to U.S. numbers, allowing service members to manage prescriptions, rewards, or grocery orders remotely.

Additionally, international travelers who have enrolled in the Winn-Dixie Rewards+ program can log in to their account from anywhere in the world to view points, digital coupons, or store locations. The mobile app syncs with U.S. servers, ensuring continuity of service.

For businesses seeking to partner with Southeastern Grocers—such as international food suppliers, logistics providers, or technology firms—the company offers a dedicated corporate outreach team. Contact businesspartnerships@southeasterngrocers.com for inquiries about vendor opportunities, distribution agreements, or technology integration.

While physical store access is limited to the Southeastern U.S., the company’s digital infrastructure ensures that its customer care philosophy—personal, responsive, and community-driven—is accessible to anyone with an internet connection.

FAQs

Q1: What is the official toll-free number for Winn-Dixie customer service in Jacksonville?

A: The official toll-free number is 1-800-926-7943. This number connects you directly to the Jacksonville-based customer care center serving all Southeastern Grocers brands, including Winn-Dixie.

Q2: Is the customer service number available 24/7?

A: No. Customer service is available Monday–Friday from 8:00 AM to 8:00 PM ET, and Saturday–Sunday from 9:00 AM to 6:00 PM ET. For urgent matters outside these hours, use the online chat or email support.

Q3: Can I get help in Spanish?

A: Yes. When calling the toll-free number, press “0” to speak with a representative, then request Spanish assistance. Spanish-speaking agents are available during all business hours.

Q4: How do I report a product issue or expired item?

A: Call 1-800-926-7943 and select option 5 (General Customer Service). Have your receipt or product barcode ready. Southeastern Grocers offers full refunds or replacements for any unsatisfactory product.

Q5: Can I email customer service instead of calling?

A: Yes. Send an email to customerservice@southeasterngrocers.com. Include your name, contact number, store location, and a clear description of your issue. Responses are typically received within 48 hours.

Q6: Does Winn-Dixie offer a mobile app for customer support?

A: Yes. Download the free Winn-Dixie app from the Apple App Store or Google Play. The app includes a built-in help center, live chat, and direct call-to-support functionality.

Q7: How do I contact Winn-Dixie Pharmacy?

A: Use the same toll-free number (1-800-926-7943) and select option 4. You can also email pharmacyhelp@southeasterngrocers.com for prescription refill requests or medication questions.

Q8: Can I get a refund without a receipt?

A: Yes. If you’re a Rewards+ member, customer service can look up your purchase history using your phone number or email. Non-members may still receive store credit at the manager’s discretion.

Q9: Is there a live chat option on the website?

A: Yes. Visit www.winn-dixie.com and click the blue chat icon in the bottom right corner during business hours.

Q10: How do I file a formal complaint?

A: Email feedback@southeasterngrocers.com with “Formal Complaint” in the subject line. Include details of the incident, store location, date, and your contact information. A senior customer relations manager will respond within 3 business days.

Conclusion

Connecting with Southeastern Grocers customer care—particularly for Winn-Dixie customers in Jacksonville—is more than just finding a phone number. It’s about accessing a legacy of community service, regional expertise, and human-centered retail that few national chains can match. With a dedicated toll-free line (1-800-926-7943), multiple contact channels, and a support team rooted in the heart of Jacksonville, Southeastern Grocers ensures that every customer, whether local or abroad, receives thoughtful, timely assistance.

From resolving a pharmacy refill issue to tracking an online delivery or claiming a loyalty reward, the company’s commitment to accessibility and responsiveness sets a benchmark for regional retail. As the grocery industry continues to evolve with automation and AI, Southeastern Grocers stands out by preserving the value of personal interaction—because in the South, service isn’t just a function; it’s a tradition.

Keep this guide handy. Bookmark the website, save the toll-free number, and remember: behind every call, email, or chat is a real person in Jacksonville ready to help you—not just solve a problem, but make your day better.