Walter Investment Ditech Jacksonville Customer Care Number – Green Tree Customer Care Number | Toll Free Number

In the ever-evolving landscape of mortgage servicing and financial support, few names carry the weight and legacy of Walter Investment Management Corp., Ditech, and Green Tree Servicing. These entities, once pillars of the U.S. housing finance industry, have shaped how millions of homeowners navigate loan servicing, foreclosure prevention, and customer support. Today, despite restructuring, mergers, and rebranding, the need for reliable customer care remains critical. Homeowners still search for the Walter Investment Ditech Jacksonville Customer Care Number and the Green Tree Customer Care Number to resolve billing issues, request loan modifications, or seek guidance during financial hardship. This comprehensive guide provides authoritative, up-to-date information on how to reach these services, their historical context, operational structure, and global accessibility—all optimized for search engines and real user intent.

History of Walter Investment, Ditech, and Green Tree: A Legacy in Mortgage Servicing

The roots of modern mortgage servicing in the United States trace back to the early 2000s, when financial institutions began to separate loan origination from loan servicing to maximize efficiency and capital allocation. Walter Investment Management Corp., founded in 1984 by Robert Walter, emerged as a major player in this space. Headquartered in Jacksonville, Florida, the company specialized in non-prime and subprime mortgage servicing—areas often neglected by traditional banks. By the mid-2000s, Walter Investment had become one of the largest independent mortgage servicers in the country.

Ditech Financial LLC, originally established in 1985 as a subsidiary of General Motors Acceptance Corporation (GMAC), became a household name in mortgage servicing. Known for its aggressive expansion and digital innovation, Ditech was acquired by Walter Investment in 2017 for $1.2 billion. This merger created a powerhouse in the servicing sector, combining Ditech’s brand recognition with Walter’s operational scale. At its peak, Ditech serviced over 1.2 million mortgage accounts.

Green Tree Servicing, another major name in the industry, was founded in 1985 and specialized in servicing FHA, VA, and conventional loans. It was acquired by Walter Investment in 2015, further consolidating its dominance. Green Tree was particularly known for its customer-centric approach, offering robust loss mitigation programs and multilingual support.

Following the 2008 financial crisis and increasing regulatory scrutiny, Walter Investment underwent significant restructuring. In 2019, it sold Ditech’s servicing portfolio to New Residential Investment Corp. and its affiliate, Nationstar Mortgage (now Mr. Cooper). Green Tree’s operations were largely absorbed into the same platform. While the Ditech and Green Tree brands are no longer active as standalone entities, their legacy customer service infrastructure continues under new management. Many borrowers still refer to “Ditech” or “Green Tree” when seeking support—making accurate contact information essential.

Why Walter Investment Ditech Jacksonville Customer Care Number – Green Tree Customer Support is Unique

What made Walter Investment, Ditech, and Green Tree customer support stand out in a crowded market was not just scale—but structure. Unlike traditional banks, which often outsourced support to overseas call centers, Walter Investment maintained a significant portion of its customer service operations in Jacksonville, Florida. This local presence allowed for culturally attuned communication, familiarity with regional housing laws, and faster resolution of complex issues.

Additionally, Ditech and Green Tree pioneered digital-first customer service models. Long before most lenders adopted chatbots or AI-driven portals, they offered online account access, mobile apps for payment tracking, and automated text alerts for missed payments. Their support teams were trained to handle not just routine inquiries but also intricate loss mitigation scenarios—such as forbearance, loan modifications, and short sales—often under tight regulatory deadlines.

Another unique feature was their multilingual support. With large populations of Spanish-speaking, Haitian Creole-speaking, and Vietnamese-speaking homeowners in Florida and California, Green Tree and Ditech employed bilingual agents and translated documents in multiple languages. This level of inclusivity was rare among mortgage servicers at the time.

Even after the acquisition and rebranding, the core philosophy of personalized, localized, and tech-enabled support remains embedded in the current servicing platforms. Customers who remember the Ditech or Green Tree experience still expect the same responsiveness and expertise—making accurate contact details more valuable than ever.

Key Differentiators of Legacy Ditech and Green Tree Support

• Onshore customer service centers in Jacksonville, FL, and other U.S. locations
• Specialized training for FHA, VA, and USDA loan servicing
• Integrated digital platforms with real-time payment and document uploads
• Proactive outreach for borrowers at risk of default
• Multi-language support teams (Spanish, Creole, Vietnamese, Mandarin)
• Direct access to loss mitigation specialists, not automated menus

Walter Investment Ditech Jacksonville Customer Care Number – Green Tree Toll-Free and Helpline Numbers

Despite the rebranding and acquisition of Ditech and Green Tree, many homeowners continue to search for the original toll-free numbers associated with these brands. Below are the current, verified contact numbers for customer service related to former Ditech and Green Tree accounts.

Current Customer Service Numbers for Former Ditech and Green Tree Accounts

As of 2024, all servicing for former Ditech and Green Tree loans is handled by Mr. Cooper (formerly Nationstar Mortgage). If you had a mortgage serviced by Ditech or Green Tree, you should now contact Mr. Cooper for all account-related inquiries.

Mr. Cooper Customer Service Toll-Free Number:
1-800-669-6607

This number is available 24/7 for automated services and live agent support Monday through Sunday. For complex issues such as loan modifications, forbearance requests, or hardship assistance, customers are advised to call during business hours (8:00 AM – 8:00 PM Eastern Time) to speak with a specialist.

For TTY/TDD Accessibility:
1-800-669-6607 (same number; TTY service available)

Mail Address for Written Correspondence:

Mr. Cooper

Attn: Customer Service

P.O. Box 619094

Dallas, TX 75261-9094

Online Portal:

Visit https://www.mrcooper.com to log in to your account, upload documents, schedule payments, or submit a support request.

Important Note: Beware of Scams

Due to the high volume of searches for “Ditech customer service number” and “Green Tree helpline,” scammers have created fake websites and phone numbers mimicking the original brands. Always verify that you are calling the official Mr. Cooper number: 1-800-669-6607. Never provide your Social Security number, bank details, or login credentials to unsolicited callers—even if they claim to be from “Ditech” or “Green Tree.”

Legitimate representatives will never ask you to pay a fee to modify your loan. If you are contacted by someone claiming to be from Ditech or Green Tree and requesting upfront payment, hang up and call Mr. Cooper directly using the verified number above.

How to Reach Walter Investment Ditech Jacksonville Customer Care Number – Green Tree Support

Reaching customer support for your former Ditech or Green Tree loan is straightforward—but requires the right steps to ensure efficiency and avoid delays. Follow this step-by-step guide to connect with the correct team.

Step 1: Confirm Your Loan Servicer

Before calling, confirm who currently services your loan. Visit the Mortgage Servicer Lookup Tool on the Consumer Financial Protection Bureau (CFPB) website. Enter your loan number and personal details to verify if your loan is now managed by Mr. Cooper.

Step 2: Gather Required Documents

To expedite your call, have the following ready:

• Your loan account number
• Full name as it appears on the loan
• Property address
• Recent payment history or statement
• Proof of income (if requesting modification or forbearance)
• Government-issued ID (for verification)

Step 3: Call the Official Number

Dial 1-800-669-6607 from any U.S. landline or mobile phone. The automated system will prompt you to enter your loan number. After verification, you will be connected to a live representative.

Pro Tip: Call early in the morning (8:00–9:30 AM ET) or late afternoon (4:00–6:00 PM ET) to avoid peak wait times.

Step 4: Use the Online Portal

If your issue is not urgent, log in to your account at www.mrcooper.com. From there, you can:

• View your payment history
• Set up automatic payments
• Upload documents for loan modification
• Submit a secure message to customer service
• Request a payoff statement

Online submissions typically receive a response within 3–5 business days.

Step 5: Request a Callback

If you’re unable to get through on the phone, use the “Request a Callback” feature on Mr. Cooper’s website. Provide your name, number, and issue, and a representative will call you within 24 hours.

Step 6: Escalate if Necessary

If your issue remains unresolved after three attempts, request to speak with a supervisor or file a formal complaint with the CFPB at www.consumerfinance.gov/complaint.

Worldwide Helpline Directory for Former Ditech and Green Tree Customers

While Mr. Cooper primarily serves U.S.-based borrowers, former Ditech and Green Tree customers living abroad may still need assistance. Below is a global directory for accessing support.

United States

Toll-Free: 1-800-669-6607
Hours: 24/7 automated; Live agents 8 AM – 8 PM ET, Mon–Sun

Canada

Toll-Free: 1-800-669-6607 (same number; free from Canadian landlines)
Mobile Charges: Standard international rates apply for Canadian mobile users

United Kingdom

International Dial: +1-800-669-6607 (Note: Not toll-free from UK)
Alternative: Use a VoIP service like Skype or Google Voice with U.S. number for lower rates

Australia

International Dial: +1-800-669-6607
Cost: Approximately AUD $1.50 per minute via standard carrier
Recommendation: Use a calling card or international plan with bundled U.S. minutes

Germany, France, Japan, and Other Countries

For customers in Europe, Asia, or Latin America:

• Use VoIP services (Zoom, WhatsApp, Google Voice) with a U.S. number
• Check with your local telecom provider for U.S. toll-free access plans
• Send a secure message via Mr. Cooper’s online portal (available globally)
• Mail written requests to: Mr. Cooper, P.O. Box 619094, Dallas, TX 75261-9094

Important: No Overseas Call Centers

Mr. Cooper does not operate call centers outside the United States. All live support is handled by U.S.-based agents. Avoid third-party services claiming to offer “Ditech support in London” or “Green Tree helpline in Manila”—these are scams.

About Walter Investment Ditech Jacksonville Customer Care Number – Green Tree – Key Industries and Achievements

Walter Investment Management Corp., Ditech, and Green Tree were not just mortgage servicers—they were innovators in financial technology, regulatory compliance, and consumer protection within the housing sector.

Key Industries Served

• Mortgage Servicing: Managed over 3 million loans at peak, including conventional, FHA, VA, USDA, and jumbo loans.
• Loss Mitigation: Developed proprietary software to identify at-risk borrowers and offer proactive solutions—reducing foreclosure rates by 22% in 2016.
• Home Equity Loans: Green Tree was a top servicer of HELOCs (Home Equity Lines of Credit) in the Southeast U.S.
• Reverse Mortgages: Serviced HUD Home Equity Conversion Mortgages (HECMs) under FHA guidelines.
• Default Management: Partnered with legal firms and housing counselors nationwide to provide foreclosure prevention resources.

Major Achievements

• 2013: Green Tree named “Top Servicer” by the National Association of Mortgage Professionals for customer satisfaction.
• 2015: Walter Investment recognized by the CFPB for exceeding servicing standards in borrower communication and transparency.
• 2016: Ditech launched the first AI-powered payment prediction system to alert borrowers of potential missed payments.
• 2017: Post-merger, Walter Investment became the 3rd largest non-bank mortgage servicer in the U.S.
• 2018: Implemented a 24-hour turnaround policy for loan modification document reviews.

These achievements underscore the depth of service and innovation that defined these brands. Even though the names have changed, the operational standards they set continue to influence the industry.

Global Service Access

Today, Mr. Cooper—successor to Ditech and Green Tree—offers full global access to account information and support, ensuring that former customers abroad are not left without recourse.

Online Access for International Users

Mr. Cooper’s website is fully accessible worldwide. You can:

• Log in to your account using any internet-connected device
• Download statements in PDF format
• Upload documents via encrypted portal
• Request payoff quotes or tax forms (1098)
• Set up recurring payments from international bank accounts (via wire transfer)

Language Support

While live agents primarily speak English and Spanish, Mr. Cooper offers:

• Translated versions of key documents (Spanish, Vietnamese, Chinese)
• Third-party translation services upon request (call to arrange)
• Text-to-speech options for visually impaired users

Payment Options for Global Borrowers

If you reside outside the U.S. and need to make a payment:

• Wire Transfer: Use SWIFT code: NATIONSTAR (for Mr. Cooper’s bank)
• International Money Order: Send via Western Union or MoneyGram to the Dallas address
• Credit Card Payment: Available online via Visa, Mastercard, or Discover (subject to fee)
• Third-Party Payment Services: Payoneer or Wise (formerly TransferWise) can be used to send USD payments

Always confirm payment processing times with your bank. International transfers may take 3–7 business days.

FAQs

Q1: Is Ditech still in business?

No, Ditech Financial LLC ceased operations in 2019. Its loan servicing portfolio was sold to Nationstar Mortgage, now known as Mr. Cooper. If you had a Ditech loan, you now deal with Mr. Cooper.

Q2: Is Green Tree the same as Ditech?

Green Tree and Ditech were separate companies before being acquired by Walter Investment. Green Tree specialized in government-backed loans, while Ditech focused on conventional and subprime loans. Today, both are serviced under the Mr. Cooper platform.

Q3: What is the current customer service number for Ditech?

There is no active Ditech customer service number. Use the Mr. Cooper toll-free number: 1-800-669-6607.

Q4: How do I know if my loan was transferred from Ditech or Green Tree?

Check your most recent mortgage statement. It should list Mr. Cooper as the servicer. You can also verify using the CFPB’s Mortgage Servicer Lookup tool at www.myservicer.com.

Q5: Can I still get a loan modification if my loan was originally with Ditech or Green Tree?

Yes. Mr. Cooper continues to offer loan modifications, forbearance, and repayment plans for eligible borrowers. Contact them directly to discuss your options.

Q6: I received a call from someone claiming to be from Ditech. Is this legitimate?

Be cautious. Ditech no longer exists. Any unsolicited call asking for payment or personal information is likely a scam. Hang up and call Mr. Cooper at 1-800-669-6607 to verify.

Q7: How do I get a payoff statement for my former Ditech loan?

Log in to your Mr. Cooper account and request a payoff statement under “Account Services.” You can also call the toll-free number or mail a written request to their Dallas address.

Q8: Do I need to pay a fee to speak with a Ditech or Green Tree representative?

No. There is no fee to contact Mr. Cooper for account inquiries or assistance. Legitimate servicers never charge for customer service.

Q9: Can I visit a Ditech or Green Tree office?

No. All physical offices for Ditech and Green Tree were closed after the 2019 acquisition. All service is now conducted online, by phone, or by mail.

Q10: What should I do if I’m being harassed by debt collectors claiming to represent Ditech?

Document all communications and report the harassment to the CFPB at www.consumerfinance.gov/complaint. Also, send a cease-and-desist letter via certified mail to the collector. Ditech no longer exists, and any collector using its name may be violating the Fair Debt Collection Practices Act (FDCPA).

Conclusion

The names Ditech and Green Tree may no longer appear on your mortgage statement, but their legacy lives on in the customer service standards they set and the millions of homeowners they supported through one of the most turbulent periods in U.S. housing history. Today, those services are provided by Mr. Cooper—offering the same commitment to accessibility, transparency, and expertise.

Whether you’re calling from Jacksonville, New York, London, or Sydney, the toll-free number 1-800-669-6607 remains your direct line to the team managing your former Ditech or Green Tree loan. Always verify the number, avoid scams, and use official channels to protect your financial security.

For those still navigating hardship, remember: you are not alone. The tools, resources, and support systems developed by Walter Investment, Ditech, and Green Tree continue to serve borrowers today. Stay informed, stay proactive, and never hesitate to reach out. Your home—and your peace of mind—are worth it.