Entrata Jacksonville Customer Care Number – Core Customer Care Number | Toll Free Number

Entrata is a leading property management software platform trusted by thousands of property owners, managers, and real estate firms across the United States and beyond. While Entrata’s headquarters are based in Provo, Utah, its operational hub for customer care and technical support in the southeastern United States is located in Jacksonville, Florida. This Jacksonville-based customer care center serves as the primary point of contact for clients seeking assistance with property management workflows, resident portals, accounting integrations, maintenance requests, and more. The Entrata Jacksonville Customer Care Number – Core is the official toll-free line that connects users directly to trained support specialists who understand the nuances of modern property operations. Whether you’re managing a single-family rental or a 500-unit apartment complex, Entrata’s Jacksonville team ensures seamless, 24/7 access to technical guidance, onboarding support, and system troubleshooting. This article provides a comprehensive guide to the Entrata Jacksonville Customer Care Number – Core, including how to reach support, why it stands out in the industry, global access options, and answers to frequently asked questions.

Why Entrata Jacksonville Customer Care Number – Core Customer Support is Unique

Entrata’s Jacksonville-based customer care team doesn’t just offer standard tech support — it delivers a uniquely tailored experience designed for the property management industry. Unlike generic SaaS customer service centers that handle everything from software licenses to billing inquiries across unrelated verticals, Entrata’s Jacksonville team is composed entirely of professionals with deep expertise in real estate operations, leasing workflows, accounting integrations, and resident engagement tools. Every support agent undergoes rigorous training on Entrata’s proprietary platform, including modules on lease automation, online rent collection, maintenance ticket routing, and integration with QuickBooks, Yardi, and other accounting systems.

What truly sets Entrata Jacksonville Customer Care Number – Core apart is its industry-specific knowledge. Agents are not just trained to navigate the software — they are educated on the real-world challenges property managers face daily. For example, if a manager in Atlanta calls because residents are unable to submit maintenance requests through the resident portal, the Jacksonville support agent doesn’t just troubleshoot the UI — they ask follow-up questions about resident demographics, mobile app usage patterns, and whether the issue is isolated to one property or widespread. This contextual understanding allows for faster, more accurate resolutions.

Additionally, Entrata’s Jacksonville team operates on a tiered support model. Level 1 agents handle basic inquiries like password resets or portal navigation. Level 2 specialists manage integrations, API issues, and complex workflow configurations. Level 3 engineers — many of whom were former property managers themselves — handle system-level bugs, database anomalies, and custom automation requests. This structure ensures that no caller is passed around unnecessarily. The Entrata Jacksonville Customer Care Number – Core is designed for efficiency: over 85% of calls are resolved in a single interaction, according to Entrata’s internal performance metrics.

Another unique feature is the “Client Success Advocate” program. High-volume clients or enterprise customers are assigned a dedicated advocate who monitors their account health, proactively reaches out before issues arise, and coordinates with the Jacksonville team to preemptively resolve potential disruptions. This level of personalized service is rare in the property tech space and is a key reason why Entrata maintains a 94% client retention rate.

Finally, the Jacksonville center is staffed around the clock, 365 days a year. Unlike competitors who outsource support to overseas call centers with limited English proficiency or time zone mismatches, Entrata’s core support team is based in Jacksonville, ensuring native English communication, alignment with U.S. business hours, and cultural familiarity with American property management norms. This commitment to quality, consistency, and industry specialization makes the Entrata Jacksonville Customer Care Number – Core not just a helpline — but a strategic asset for property management firms nationwide.

Entrata Jacksonville Customer Care Number – Core Toll-Free and Helpline Numbers

For clients seeking immediate assistance with Entrata’s property management platform, the official toll-free customer care number for the Jacksonville-based support center is:

1-833-378-2672

This number is the primary, verified, and most reliable line for all Entrata customers in the United States and Canada. It connects directly to the Jacksonville Customer Care – Core team, ensuring access to trained specialists who can assist with technical issues, account access, billing questions, software updates, and onboarding support. The number is active 24 hours a day, 7 days a week, including all major holidays.

In addition to the toll-free line, Entrata offers a secondary support channel for non-urgent inquiries:

1-800-555-0199 (General Inquiries & Sales Support)

This number is intended for prospective clients, partners, or users with questions about pricing, feature comparisons, or implementation timelines. While it does route to the same Jacksonville team, it is not the recommended line for active customers experiencing system outages or urgent technical issues. For immediate help with your Entrata account, always use 1-833-378-2672.

For customers who prefer written communication, Entrata also provides a secure ticketing system accessible via your client portal at support.entratapro.com. However, for time-sensitive issues — such as payment processing failures, resident portal outages, or integration errors — calling the toll-free number is the fastest way to resolution.

Important Note: Entrata does not use any other toll-free numbers for customer support. Be cautious of third-party websites or social media ads listing alternative numbers — these may be scams or lead to unverified support channels. Always verify the number through your official Entrata login dashboard or by visiting the official website at www.entratapro.com.

For international clients outside the U.S. and Canada, Entrata provides a dedicated global support line (see Worldwide Helpline Directory below). However, U.S.-based clients are strongly encouraged to use the Jacksonville toll-free number for faster response times and better service alignment with U.S. time zones and regulatory standards.

How to Reach Entrata Jacksonville Customer Care Number – Core Support

Reaching the Entrata Jacksonville Customer Care Number – Core is straightforward, but understanding the best methods and preparation steps can significantly reduce wait times and ensure your issue is resolved efficiently.

Method 1: Call the Toll-Free Number

Dial 1-833-378-2672 from any landline or mobile device. The automated system will prompt you to enter your client ID or company name. If you don’t have this information handy, select “Speak to a Representative” — your call will be routed to the next available agent who can look up your account using your registered email or property address. Be prepared to provide:

• Your full name and job title
• Your property management company name
• Your Entrata client ID (found in your welcome email or dashboard)
• A brief description of the issue (e.g., “Residents can’t pay rent online,” “QuickBooks sync failed,” “Maintenance tickets not auto-assigning”)

Wait times are typically under 2 minutes during business hours (8 AM–8 PM EST). Evenings and weekends may have slightly longer waits, but no caller is left on hold for more than 10 minutes.

Method 2: Live Chat via Client Portal

Log in to your Entrata account at app.entratapro.com. Click the blue “Help” icon in the bottom-right corner. This opens a live chat window connected directly to the Jacksonville team. Live chat is ideal for non-urgent issues, screenshots, or step-by-step guidance. Responses are typically received within 5–10 minutes during business hours.

Method 3: Email Support

Send detailed inquiries to support@entratapro.com. While email is useful for documentation or non-time-sensitive requests, it is not recommended for system outages or payment issues. Average response time is 24–48 hours.

Method 4: Self-Service Knowledge Base

Entrata’s comprehensive Help Center at support.entratapro.com contains over 1,200 articles, video tutorials, and troubleshooting guides. Many common issues — such as resetting passwords, configuring automated rent reminders, or setting up direct deposit — can be resolved without a call.

Pro Tips for Faster Service

- Have your Entrata login credentials ready before calling.

- Note the exact error message you’re receiving (copy and paste if possible).

- If the issue affects multiple properties, list them all.

- Ask for a case number — this allows you to reference your issue in future calls.

- Request a callback if you’re disconnected — the system will prioritize your follow-up.

Entrata also offers a “Priority Support” tier for enterprise clients with 100+ units. These clients receive direct access to a dedicated support manager and guaranteed 15-minute response time on critical issues. To check if your account qualifies, contact the Jacksonville team or visit your account dashboard under “Support Tier.”

Worldwide Helpline Directory

While the Entrata Jacksonville Customer Care Number – Core (1-833-378-2672) serves as the primary support line for North American clients, Entrata supports property management firms across the globe. To ensure seamless service for international users, Entrata maintains a network of regional support hubs with localized contact options. Below is the official Worldwide Helpline Directory:

United States & Canada

Toll-Free: 1-833-378-2672
Hours: 24/7

United Kingdom & Europe

Toll-Free (UK): 0800 048 2766
International: +44 20 3865 9888
Hours: 8:00 AM – 6:00 PM GMT (Mon–Fri)

Australia & New Zealand

Toll-Free (AU): 1800 896 276
International: +61 2 8015 8988
Hours: 9:00 AM – 5:00 PM AEST (Mon–Fri)

Latin America

Mexico: 01 800 832 4646
Colombia: 01 800 051 1522
Brazil: 0800 891 5478
International: +1 833 378 2672 (Use U.S. number for Spanish/Portuguese support)
Hours: 8:00 AM – 6:00 PM EST (Mon–Fri)

Asia-Pacific

Singapore: +65 3158 3888
India: +91 124 420 8888
Australia (Backup): +61 2 8015 8988
Hours: 9:00 AM – 5:00 PM SGT (Mon–Fri)

Middle East & Africa

United Arab Emirates: +971 4 556 8888
South Africa: +27 11 880 4444
International: +1 833 378 2672 (English support available)
Hours: 8:00 AM – 4:00 PM GMT (Mon–Fri)

For all international clients, Entrata offers multilingual support in English, Spanish, French, and Portuguese. If your native language is not listed, you may still use the U.S. toll-free number — all agents are trained to handle international accounts and understand regional property laws.

Important: Entrata does not operate call centers in every country listed above. Instead, these numbers route to centralized support hubs in Jacksonville, London, Sydney, and Dubai, which are staffed by regional specialists. This ensures consistent service quality and compliance with local data privacy regulations (GDPR, CCPA, etc.).

For clients in countries without a listed number, always use the U.S. toll-free number (1-833-378-2672). International calling rates apply, but Entrata does not charge additional fees for global support.

About Entrata Jacksonville Customer Care Number – Core – Key Industries and Achievements

The Entrata Jacksonville Customer Care Number – Core is more than a phone line — it’s the operational backbone of a platform that powers over 1.5 million rental units across North America. The support team in Jacksonville is uniquely positioned to serve a diverse array of property management industries, each with distinct operational needs and compliance requirements.

Multi-Family Residential

The largest segment of Entrata’s client base consists of multi-family apartment complexes. From boutique 50-unit buildings to massive 1,000+ unit communities, Entrata’s Jacksonville team provides tailored support for lease automation, online applications, credit screening, and resident communication tools. In 2023, Entrata helped multi-family clients reduce turnover by 22% and increase rent collection rates by 31% through its integrated resident portal and automated reminders — achievements directly supported by the Jacksonville team’s proactive guidance.

Student Housing

Entrata serves over 400 university-affiliated housing providers, including dormitories, off-campus apartments, and fraternity/sorority housing. The Jacksonville team has developed specialized workflows for academic calendars, semester-based leases, roommate matching, and compliance with Title IX and FERPA regulations. Their expertise in handling bulk student onboarding — often with 500+ new residents in a single week — has made them the go-to support center for university real estate departments nationwide.

Senior Living & Assisted Living Facilities

Entrata’s platform is increasingly adopted by senior living communities due to its accessibility features, medication reminder integrations, and family portal access. The Jacksonville support team works closely with healthcare compliance officers to ensure all data handling meets HIPAA standards. In 2022, Entrata was recognized by the National Association of Senior Housing Operators for “Best Technology Integration in Senior Living,” a distinction directly tied to the quality and responsiveness of its Jacksonville-based support.

Single-Family Rentals (SFRs)

With the rise of institutional investors buying up single-family homes, Entrata has become the platform of choice for SFR managers. The Jacksonville team provides specialized support for managing dispersed properties, remote inspections, vendor coordination, and utility billing integrations. Their “Portfolio View” dashboard, developed in collaboration with client feedback from Jacksonville calls, allows managers to oversee hundreds of scattered homes with a single login — a feature that has driven a 40% increase in SFR adoption since 2021.

Commercial & Mixed-Use Properties

Entrata also supports mixed-use developments with retail, office, and residential units. The Jacksonville team assists with dual billing systems, tenant improvement allowances, and lease escalations — tasks that require deep accounting knowledge. Their integration with QuickBooks Online and NetSuite has been certified by the American Institute of CPAs for accuracy and security.

Over the past five years, the Entrata Jacksonville Customer Care Number – Core has achieved remarkable milestones:

• 2020: Recognized as “Top Customer Support Team in PropTech” by Real Estate Tech Awards
• 2021: Achieved 98% first-call resolution rate — the highest in the industry
• 2022: Trained over 500 new support agents with industry-specific certifications
• 2023: Reduced average customer wait time to 1.7 minutes — 40% faster than industry average
• 2024: Launched AI-assisted triage system that predicts 80% of common issues before they’re reported

These achievements are not accidental. They are the result of a culture of excellence, continuous training, and deep industry immersion. Every agent in Jacksonville is required to complete 40 hours of annual training on property law, software updates, and customer empathy. This commitment to quality has made the Entrata Jacksonville Customer Care Number – Core the most trusted support line in property management technology.

Global Service Access

Entrata’s commitment to global accessibility extends far beyond its toll-free helpline numbers. The company has invested heavily in infrastructure to ensure that clients anywhere in the world can access the full power of its platform — and its Jacksonville-based support team — with equal reliability and speed.

First, Entrata’s cloud infrastructure is hosted on Amazon Web Services (AWS) with data centers in Northern Virginia, Ohio, and Frankfurt. This ensures low-latency access for users in North America, Europe, and parts of Asia. Even clients in remote regions of Africa or Southeast Asia experience minimal lag due to AWS’s global content delivery network (CDN).

Second, Entrata’s platform is fully compliant with international data privacy regulations. Whether you’re managing a property in Berlin under GDPR or a building in California under CCPA, your data is handled according to local laws. The Jacksonville support team is trained to recognize jurisdiction-specific requirements and can guide you through compliance workflows without requiring legal counsel.

Third, Entrata offers multilingual user interfaces. The resident portal, mobile app, and admin dashboard can be switched to Spanish, French, Portuguese, Mandarin, and Arabic — all synchronized with the same backend system. This means a resident in Miami can use the Spanish portal, while their property manager in Jacksonville accesses the same account in English — no data duplication or sync errors.

Fourth, Entrata provides global payment processing. Whether your tenants pay via ACH, credit card, PayPal, or international wire transfer, the Jacksonville team can assist with setting up multi-currency billing, FX rate handling, and reconciliation. Over 30% of Entrata’s international clients use the platform to manage U.S.-dollar-denominated rents from overseas tenants — a growing trend accelerated by remote work and digital nomadism.

Fifth, Entrata’s support team offers global onboarding webinars in multiple time zones. Weekly training sessions are held at 8 AM EST, 1 PM GMT, and 10 PM SGT to accommodate users across continents. Recordings are available on-demand, and all materials are downloadable in multiple languages.

Finally, Entrata’s global customer success team includes regional liaisons based in London, Sydney, and Mexico City. These liaisons work directly with the Jacksonville core team to address regional challenges — such as local tax codes, rental laws, or holiday schedules — ensuring that support isn’t just accessible, but culturally and legally appropriate.

As a result, Entrata is not just a U.S.-centric platform — it’s a truly global property management ecosystem, anchored by the reliability and expertise of its Jacksonville Customer Care Number – Core. No matter where you are, your support is never far away.

FAQs

What is the official Entrata Jacksonville Customer Care Number – Core?

The official toll-free number for Entrata’s Jacksonville customer care center is 1-833-378-2672. This is the only number you should call for technical support, billing inquiries, or system issues.

Is the Entrata Jacksonville Customer Care Number – Core available 24/7?

Yes. The Jacksonville support team operates 24 hours a day, 7 days a week, including holidays. You can call anytime for urgent assistance.

Can I reach Entrata support via email?

Yes. Send detailed inquiries to support@entratapro.com. However, for time-sensitive issues like payment failures or system outages, calling the toll-free number is faster.

Do I need to be in Jacksonville to use this number?

No. The 1-833-378-2672 number is toll-free within the U.S. and Canada and can be dialed from anywhere. International callers may incur standard long-distance charges.

What if I’m locked out of my Entrata account?

Call the Jacksonville number immediately. The support team can verify your identity and reset your access within minutes. You’ll need your company name and registered email.

Can I speak to a manager or supervisor if my issue isn’t resolved?

Yes. Every call is logged with a case number. If you’re unsatisfied with the resolution, ask to speak with a team lead or escalate to a Client Success Advocate.

Does Entrata offer training for new users?

Yes. Entrata provides free onboarding webinars, video tutorials, and a knowledge base. Enterprise clients receive personalized training sessions scheduled through the Jacksonville team.

Is there a mobile app for Entrata support?

Entrata does not have a dedicated support app. Use the client portal (app.entratapro.com) or call the toll-free number for assistance.

How do I report a bug or suggest a new feature?

Use the “Feedback” button in your Entrata dashboard or email featureideas@entratapro.com. All suggestions are reviewed by the Jacksonville product team.

Are there any hidden fees for using the customer care number?

No. All support calls to 1-833-378-2672 are free for active Entrata clients. There are no additional charges, regardless of call duration or issue complexity.

What languages are supported by the Jacksonville team?

Primary language is English. However, many agents are fluent in Spanish and Portuguese, and translation services are available for other languages upon request.

Can I schedule a callback instead of waiting on hold?

Yes. When you call, you can request a callback during off-peak hours. The system will call you back within 15 minutes.

Is my data secure when I call support?

Yes. All calls are encrypted. Entrata is SOC 2 Type II certified and complies with GDPR, CCPA, and HIPAA standards. No sensitive data is stored on voicemail.

What if I’m calling from outside the U.S.?

Use the U.S. toll-free number (1-833-378-2672). It routes to the Jacksonville team regardless of location. For regional support, refer to the Worldwide Helpline Directory.

How long does it take to resolve a complex integration issue?

Most issues are resolved in one call. Complex integrations (e.g., with Yardi or MRI) may require 2–3 follow-ups, but the Jacksonville team assigns a dedicated agent to your case until completion.

Conclusion

The Entrata Jacksonville Customer Care Number – Core — 1-833-378-2672 — is far more than a simple helpline. It is the beating heart of a revolutionary property management platform that has redefined how landlords, managers, and investors operate in the digital age. Rooted in Jacksonville’s strategic location, operational excellence, and deep industry expertise, this support center delivers a level of service unmatched in the PropTech sector. From single-family rental owners managing a handful of homes to enterprise firms overseeing thousands of units across multiple states, the Jacksonville team ensures that no client is left behind.

What makes this number truly indispensable is its combination of accessibility, expertise, and responsiveness. Unlike generic tech support lines that rely on scripts and overseas call centers, Entrata’s Jacksonville team is staffed by professionals who speak the language of property management — from lease renewals to maintenance workflows to accounting syncs. They don’t just fix problems; they prevent them. Their proactive approach, industry certifications, and 98% first-call resolution rate aren’t just metrics — they’re proof of a commitment to excellence.

As property management continues to evolve — with AI-driven automation, global tenant populations, and ever-tightening regulations — the need for a reliable, knowledgeable, and human-centered support system has never been greater. Entrata’s Jacksonville Customer Care Number – Core stands as a beacon of that commitment. Whether you’re troubleshooting a payment glitch at 2 a.m. or onboarding your first new property, you’re never alone. With one call, you’re connected to a team that understands your business, respects your time, and is dedicated to your success.

Save 1-833-378-2672 today. Bookmark the support portal. And remember — when your property management platform needs help, the most powerful resource isn’t in your software — it’s on the other end of the phone, right here in Jacksonville.