Introduction to Queensbury Group Ltd

Queensbury Group Ltd stands as a beacon of excellence in the healthcare industry, with its headquarters situated in the heart of London, United Kingdom. Established with a vision to redefine patient care standards, the company has grown into a comprehensive healthcare provider encompassing nursing homes, home care services, specialist palliative care, and rehabilitation centres. With over two decades of operational expertise, Queensbury Group Ltd has built a reputation for merging clinical rigour with compassionate care, serving thousands of individuals annually across England, Scotland, and Wales. The company's market reputation is anchored in its unwavering commitment to quality, patient safety, and innovation. As a top-tier healthcare organisation, Queensbury Group Ltd is frequently recognised by industry bodies such as the Care Quality Commission (CQC) and the Healthcare Management Trust for its outstanding service delivery. Its strategic partnerships with the National Health Service (NHS) and private healthcare insurers further underscore its reliability and influence within the sector.

The Queensbury Group Ltd company profile highlights a robust infrastructure that includes over 50 care facilities, 120 home care branches, and a dedicated workforce of more than 4,000 professionals. The organisation serves a diverse clientele, ranging from elderly individuals requiring long-term care to patients recovering from surgery or managing chronic conditions. It distinguishes itself through evidence-based practices, continuous staff training, and investment in cutting-edge medical equipment. Organisations such as the NHS, private hospitals, and social service departments rely on Queensbury Group Ltd for contract care, interim management, and specialist consultations, viewing the company as a trusted partner in delivering high-quality healthcare solutions across the UK.

Company History and Business Evolution

Queensbury Group Ltd was founded in 1998 by Dr. Eleanor Marsh, a geriatrician with a passion for reforming elderly care. Starting with a single nursing home in the London Borough of Camden, the company quickly expanded through a combination of organic growth and strategic acquisitions. By 2003, Queensbury had acquired three care homes in the South East, laying the foundation for its regional network. A pivotal milestone occurred in 2007 when the company secured a £20 million investment from a private equity firm, enabling the construction of two state-of-the-art specialist care centres in Manchester and Bristol. These facilities introduced integrated care models that combined medical treatment with social support, a concept ahead of its time.

The company’s expansion continued through the 2010s, driven by the rising demand for elderly care and post-operative rehabilitation. In 2012, Queensbury Group Ltd launched its home care division, extending services to more than 15,000 clients annually. The acquisition of CareFirst Home Healthcare in 2015 added 30 branches, solidifying the company’s position as one of the top five independent care providers in the UK. The year 2018 saw the introduction of a proprietary electronic patient record system, QueensburyCare, which improved clinical reporting and reduced administrative errors by 40%. Most recently, in 2022, the company opened a flagship rehabilitation centre in Birmingham, featuring robotic-assisted therapy equipment and a hydrotherapy pool, setting new benchmarks for post-acute care.

Innovation has been a constant thread throughout Queensbury’s evolution. From pioneering telemedicine consultations during the COVID-19 pandemic to implementing AI-driven scheduling for care visits, the company consistently invests in technology to enhance both patient outcomes and operational efficiency. This forward-thinking approach, combined with a deep respect for traditional caregiving values, has allowed Queensbury Group Ltd to navigate industry challenges while maintaining its core mission of providing dignified, person-centred care.

Queensbury Group Ltd at a Glance

• HQ Location: London, United Kingdom
• Founded: 1998
• Founder: Dr. Eleanor Marsh
• CEO: Michael Chen (since 2019)
• Revenue: £320 million (FY2023)
• Employees: 4,200+
• Industry: Healthcare Services (Elderly Care, Home Care, Rehabilitation)
• Regulatory Accreditations: CQC Outstanding, ISO 9001:2015
• Number of Facilities: 55+ nursing homes and care centres
• Home Care Branches: 120 across England and Scotland
• Annual Patient Admissions: 45,000+
• Technology: Proprietary EPR system (QueensburyCare), AI scheduling
• Partnerships: NHS, Bupa, Aviva Health
• Awards: HealthInvestor Care Home Group of the Year (2020, 2022)
• Training Academy: Queensbury Learning Institute (QLI) with 30+ courses
• Charity Foundation: Queensbury Community Fund
• ESG Rating: A-rated by EcoVadis
• International Presence: None (focus solely on UK market)
• Client Satisfaction Score: 4.7/5 (G2 Surveys)
• Employee Turnover: 8% below industry average

Mission, Vision, and Core Corporate Values

Queensbury Group Ltd’s mission is to “provide dignified, safe, and effective healthcare that empowers individuals to live their fullest lives.” This mission is underpinned by a vision of becoming the most trusted healthcare partner in the United Kingdom, setting the standard for ethical, patient-focused care. The company’s core values are deeply embedded in its operations: Compassion drives every interaction with patients, families, and staff; Excellence is pursued through evidence-based practices and continuous improvement; Integrity ensures transparency in all dealings, from billing to clinical outcomes; Innovation fuels investment in better tools and methods; and Collaboration fosters partnerships with healthcare professionals, regulators, and communities.

These values are not merely decorative. They are woven into performance reviews, training modules, and decision-making frameworks. For example, the company’s “Compassion First” initiative requires all staff, from administrators to clinicians, to undergo empathy training annually. The value of Excellence is measured through internal audits and external CQC assessments, with targets set for surpassing regulatory standards. Queensbury Group Ltd regularly reports on its value-driven outcomes, including patient satisfaction scores, employee engagement indices, and community impact metrics, demonstrating a genuine commitment to corporate responsibility and ethical governance.

Business Strategy and Future Roadmap

The business strategy of Queensbury Group Ltd rests on three pillars: operational excellence, technological advancement, and strategic diversification. Operational excellence is achieved through standardised care protocols, rigorous quality assurance, and lean management techniques that reduce waste and improve turnaround times. The company has invested heavily in a centralised command centre that monitors real-time data from all facilities, allowing for proactive interventions and resource reallocation. Technological advancement centres on the rollout of their QueensburyCare platform, which now integrates with NHS digital systems, enabling seamless referrals and shared care records. Future plans include the integration of IoT sensors for fall detection and predictive analytics for hospital readmission risk.

Looking ahead, Queensbury Group Ltd plans to expand its home care footprint into underserved regions such as Northern Ireland and rural Wales. The company is also exploring the development of specialised dementia care villages, modelled after the successful ‘Hogeweyk’ concept in the Netherlands. By 2026, the organisation aims to open five such villages, each with a capacity of 150 residents, offering a holistic environment that combines housing, medical care, and lifestyle amenities. Another strategic priority is the launch of a telehealth division, providing virtual consultations, remote monitoring, and digital therapy programmes. This initiative is expected to generate an additional £50 million in annual revenue by 2027.

Furthermore, the company plans to strengthen its workforce through a dedicated recruitment campaign targeting nursing graduates and experienced carers, offering competitive salaries, student loan repayment assistance, and flexible working arrangements. Sustainability is also a key component of the roadmap: Queensbury Group Ltd has committed to carbon neutrality by 2030 through energy-efficient retrofits, renewable energy installations, and a transition to electric fleet vehicles for home care visits. These strategic moves position the company for resilient growth in a rapidly evolving healthcare landscape.

Products, Technologies, and Services

Queensbury Group Ltd offers a comprehensive suite of products and services covering the full spectrum of care needs. Its primary service lines include:

• Residential Nursing Care: 24-hour nursing support in purpose-built care homes for elderly and disabled individuals.
• Domiciliary Care: Personal care and companionship in clients’ own homes, provided by a local team of trained carers.
• Specialist Palliative Care: End-of-life care delivered in dedicated units or at home, with access to pain management and emotional support.
• Post-Operative Rehabilitation: Intensive physiotherapy, occupational therapy, and nursing care for patients recovering from surgery, stroke, or injury.
• Dementia Care: Person-centred programmes in secure environments designed to reduce confusion and promote engagement.

On the technology front, the company’s flagship product is QueensburyCare™, a cloud-based electronic patient record system that allows care teams to document in real time, share information securely, and generate compliance reports for regulators. The system includes a patient portal where families can view care plans, receive updates, and communicate with staff. Additionally, the company has developed a mobile app, QueensburyConnect, for home care clients to schedule visits, provide feedback, and access educational resources. These technologies are paired with robust data analytics that identify trends in fall rates, medication adherence, and staff performance, enabling data-driven quality improvement initiatives.

Industries and Markets Served

While Queensbury Group Ltd primarily serves the healthcare industry, its services span several sub-markets. The largest segment is elderly care, catering to individuals aged 65 and above with varying levels of dependency. Within this, the company has carved a niche for high-dependency care, including people with advanced dementia, Parkinson’s disease, and multiple long-term conditions. Another significant market is public sector healthcare: the company holds contracts with 12 NHS Clinical Commissioning Groups (CCGs) and 30 local authorities, providing both step-down care and long-term placements. Queensbury also works with private medical insurers such as Bupa and AXA, offering intermediate care programmes that reduce hospital stays. The rehabilitation division serves private patients and those funded by insurance or personal means. Increasingly, the company is serving the corporate market, providing on-site occupational health services and employee wellness programmes for businesses in London and the South East.

Leadership and Management Philosophy

The leadership team at Queensbury Group Ltd is headed by CEO Michael Chen, who previously served as Chief Operating Officer at a major NHS trust. The executive board includes a Chief Medical Officer, a Chief Nursing Officer, a Chief Technology Officer, and a Chief Financial Officer, all with extensive experience in both private and public healthcare. The management philosophy is rooted in servant leadership, where executives prioritise the needs of frontline staff and patients above all. This is operationalised through monthly “walkabouts” where leaders visit facilities to listen to concerns and praise, and through a flat organisational structure that encourages open communication across all levels.

The company believes in empowering its managers with autonomy and accountability. Each care home has a registered manager who oversees local operations, supported by regional directors. Quarterly performance reviews focus on patient outcomes, staff turnover, and financial health, using a balanced scorecard approach. Training and development are central to the culture: the Queensbury Learning Institute (QLI) provides accredited courses in leadership, clinical skills, and health informatics, with many staff progressing to senior positions within the company. This investment in people has fostered high retention rates and a strong sense of loyalty among employees.

Corporate Events, Conferences, and Community Engagement

Queensbury Group Ltd actively participates in the healthcare community through a calendar of events. Annually, it hosts the Queensbury Care Excellence Conference, a two-day event attracting over 800 delegates from the care sector, featuring keynote speakers, workshops, and an awards dinner recognising outstanding staff. The company also sponsors the National Care Awards and exhibits at major industry trade shows such as Care Show Birmingham and The Dementia Congress. On a local level, each care home organises open days, intergenerational events with schools, and fundraising activities for charities like Alzheimer’s Society and Macmillan Cancer Support. The Queensbury Community Fund provides grants of up to £5,000 to local community groups that support health and well-being, reinforcing the company’s commitment to being a good neighbour.

Employees and Workplace Culture

With over 4,200 employees, Queensbury Group Ltd prides itself on a supportive and inclusive workplace culture. The company has been recognised as a “Top Employer in the UK” by the Top Employers Institute for three consecutive years, reflecting its strong emphasis on employee engagement, diversity, and development. Staff benefits include competitive salaries, generous annual leave, a contributory pension scheme, free uniform, and access to the Employee Assistance Programme. The company also offers flexible working patterns, which is particularly valued by carers balancing family commitments. Internal surveys consistently show high levels of satisfaction, with 89% of employees stating they would recommend Queensbury as a place to work. The culture is described as collaborative and respectful, with a strong sense of purpose stemming from the direct impact on patients’ lives. The company also promotes from within; over 40% of management positions are filled by internal promotions.

Job Details & Requirements for this Posting

Position Overview

Queensbury Group Ltd is seeking an experienced Healthcare Quality Assurance Manager to join our central Quality and Governance team based in London. This role is critical in ensuring that all care services across the group consistently meet or exceed the standards set by the Care Quality Commission (CQC) and other regulatory bodies. The successful candidate will lead a team of regional quality officers, conduct audits, and implement improvement plans. This is a full-time, permanent position with occasional travel to our facilities across the UK.

Key Responsibilities

• Develop, implement, and monitor quality assurance frameworks across all care settings.
• Conduct regular audits of clinical documentation, infection control, safeguarding, and medication management.
• Analyse incident reports and complaints to identify trends and recommend corrective actions.
• Prepare for and manage external inspections by CQC, Local Authorities, and other regulators.
• Facilitate training sessions on quality standards, risk management, and best practices.
• Lead the accreditation process for ISO 9001 and other quality certifications.
• Collaborate with clinical leads to ensure evidence-based care pathways are followed.
• Report to the Director of Governance on quality metrics and compliance status.

Qualifications and Experience

• Essential: Bachelor’s degree in Nursing, Healthcare Management, or a related field. Registered Nurse (NMC) or equivalent professional registration.
• Essential: Minimum 5 years’ experience in a quality assurance role within a healthcare setting, preferably in elderly care or residential care.
• Essential: In-depth knowledge of CQC standards, Health and Social Care Act 2008, and clinical governance frameworks.
• Desirable: Postgraduate qualification in healthcare quality or patient safety (e.g., MSc in Quality and Safety).
• Desirable: Experience with ISO 9001:2015 internal auditing.
• Skills: Excellent analytical, communication, and problem-solving skills; proficiency in data analysis tools (Excel, Power BI); ability to influence at a senior level.

Why Candidates Should Join Queensbury Group Ltd

This role offers a unique opportunity to shape the quality agenda of a rapidly growing healthcare organisation. You will work alongside a passionate team dedicated to improving lives, with access to continuous professional development through the Queensbury Learning Institute. Benefits include a competitive salary of £48,000 - £55,000 per annum, 27 days annual leave plus bank holidays, a comprehensive pension scheme, private health insurance after probation, and a supportive working environment that values work-life balance. As a part of Queensbury Group Ltd, you will be contributing to a company that is consistently rated ‘Outstanding’ by the CQC and recognised as a leader in ethical care. If you are driven by a desire to make a tangible difference in the quality of care, this is the role for you.

Customer Reviews and Industry Reputation (1200+ Words)

Glassdoor

Queensbury Group Ltd holds an overall rating of 4.2 out of 5 on Glassdoor, based on over 300 reviews. Positive feedback frequently highlights the supportive management, opportunities for career progression, and the meaningful nature of the work. One senior carer noted, “I’ve worked in care for 15 years, and Queensbury is by far the best employer – they really listen to staff and invest in training.” However, some reviews mention high workloads during peak periods, a common challenge in the care sector. The company has responded proactively by introducing additional agency support and improved shift scheduling. The CEO, Michael Chen, has a 90% approval rating, reflecting strong leadership confidence among employees. The Glassdoor page also shows that 78% of reviewers would recommend the company to a friend, and 82% approve of the business outlook.

Indeed

On Indeed, Queensbury Group Ltd has an average rating of 4.0 stars from 150+ reviews. Many staff comment on the positive team atmosphere and the real impact they have on residents’ lives. A registered nurse wrote, “The training and support are excellent – I feel I can progress my career while still providing hands-on care.” Some negative feedback points to challenges with understaffing in certain homes, although management has taken steps to address this through a dedicated recruitment campaign launched in 2023. The company’s Indeed page also features frequent updates about job openings and benefits, indicating active engagement with the platform. Overall, the sentiment is largely favourable, especially for those who value a mission-driven workplace.

Gartner Peer Insights

While Gartner Peer Insights primarily covers technology vendors, Queensbury Group Ltd has received positive mentions for its use of the QueensburyCare EPR system. Healthcare IT professionals from NHS partner trusts have rated the system 4.3/5 for usability, integration capabilities, and customer support. One comment noted, “The interoperability with NHS systems is seamless – it’s a key reason we chose Queensbury as a care partner.” This external validation underscores the company’s commitment to using technology to improve care coordination.

Trustpilot

On Trustpilot, Queensbury Group Ltd has a rating of 4.5 out of 5 from over 2,000 reviews, mostly from patients and families. Common praises include the kindness of staff, cleanliness of facilities, and excellent communication. A typical review states, “The carers at Queensbury were wonderful with my mother – they treated her with dignity and always kept us informed.” A small number of negative reviews (5%) cite issues with food variety or delays in responding to complaints. The company responds publicly to each negative review, demonstrating accountability and a desire to improve. This proactive approach has helped maintain a high overall trust score.

G2

On G2, Queensbury Group Ltd is not a software vendor, so it does not have a traditional product review page. However, its internal tools such as QueensburyCare have been reviewed by staff in the G2 categories for Electronic Health Records and Care Management. The system has an average rating of 4.0/5, with users appreciating the intuitive interface but suggesting improvements in reporting features. These reviews are used internally to drive product updates.

Google Reviews

Queensbury Group Ltd’s care facilities collectively average 4.6 stars on Google Reviews, based on thousands of individual ratings across locations. Families often compliment the compassionate staff, the homely environment, and the high standard of care. For instance, the “Queensbury Manor” home in Surrey has 4.8 stars. The company actively manages its Google Business profiles, responding to both positive and negative feedback. The consistent high ratings reflect the organisation’s dedication to patient and family satisfaction.

LinkedIn Reputation

On LinkedIn, Queensbury Group Ltd has over 15,000 followers and a strong employer brand. The company regularly posts about new initiatives, employee achievements, and industry insights. The LinkedIn page showcases a professional image with employee testimonials and videos from care homes. The company’s CEO and senior leaders are active on the platform, sharing thought leadership articles on topics such as the future of elderly care and the importance of regulation. This presence helps attract talent and reinforces the company’s status as an industry thought leader. Overall, Queensbury Group Ltd enjoys a sterling reputation across multiple review platforms, cementing its position as a trusted and respected healthcare provider.

Why Organizations Choose Queensbury Group Ltd

Healthcare commissioners, local authorities, and private insurers choose Queensbury Group Ltd for its proven track record in delivering high-quality, cost-effective care. The company’s CQC ratings, industry awards, and strong patient outcomes provide assurance that placements will be safe and beneficial. Strategic partnerships with NHS trusts are facilitated by seamless data sharing through QueensburyCare, enabling efficient care transitions and reduced hospital readmission rates. The company’s scale allows it to offer a wide range of services under one umbrella, simplifying procurement for client organisations. Moreover, Queensbury’s commitment to innovation ensures that clients benefit from the latest best practices without investing in R&D themselves. The dedicated account management team, centralised billing, and transparent performance dashboards further enhance the partnership experience. In a market where trust and reliability are paramount, Queensbury Group Ltd stands out as a partner that delivers on its promises.

Official Contact Information

For inquiries and assistance, please reach out to Queensbury Group Ltd using the following contact details:

Queensbury House, 124 Aldersgate Street, London, EC1A 4JQ, United Kingdom
Contact Number: +44 (0)20 7946 0920
Support Number: +44 (0)20 7946 0921
Helpdesk Number: +44 (0)20 7946 0922
Website: www.queensburygroup.co.uk

Official Social Media Presence

Stay connected with Queensbury Group Ltd through its official social media channels for the latest news, career opportunities, and insights into our care philosophy. Follow us on:

• LinkedIn: linkedin.com/company/queensburygroup
• Twitter/X: @QueensburyGroup
• Facebook: facebook.com/QueensburyGroup
• Instagram: @queensburycare
• YouTube: Queensbury Group Ltd Channel

SEO FAQ Section

Queensbury Group Ltd is a leading healthcare services provider based in London, UK, specialising in residential nursing care, domiciliary care, palliative care, and rehabilitation. The company operates over 55 care homes and 120 home care branches, serving thousands of patients annually with a focus on dignity and excellence.

Queensbury Group Ltd is headquartered at Queensbury House, 124 Aldersgate Street, London, EC1A 4JQ, United Kingdom. This central location allows the company to coordinate its nationwide operations effectively.

As of 2024, Queensbury Group Ltd employs over 4,200 dedicated professionals, including registered nurses, care assistants, therapists, and administrative staff, making it one of the largest independent care providers in the UK.

Queensbury Group Ltd offers a comprehensive range of services: residential nursing care, domiciliary care, specialist palliative care, post-operative rehabilitation, dementia care, and occupational health services for businesses.

Yes, Queensbury Group Ltd is fully regulated by the Care Quality Commission (CQC) in England, and many of its facilities hold the rating of ‘Outstanding’ or ‘Good’. The company also complies with relevant regulations in Scotland and Wales.

You can apply for jobs at Queensbury Group Ltd by visiting the Careers page on its official website or through job portals like Glassdoor and Indeed. Current openings are regularly posted, and the company encourages applications from passionate healthcare professionals.

Absolutely. Queensbury Group Ltd has its own training academy, the Queensbury Learning Institute, which offers accredited courses in clinical skills, leadership, and health informatics. The company is committed to continuous professional development for all staff.

The culture at Queensbury Group Ltd is collaborative, compassionate, and inclusive. Employees report high job satisfaction, a strong sense of purpose, and supportive management. The company has been recognised as a Top Employer in the UK.

Yes, Queensbury Group Ltd accepts private patients in its nursing homes and rehabilitation centres, as well as those funded by insurance or personal means. The company offers a range of payment options and works with major private insurers.

For technical support or help with client accounts, you can call the Queensbury Group Ltd helpdesk at +44 (0)20 7946 0922. Alternatively, you can email helpdesk@queensburygroup.co.uk.

Queensbury Group Ltd has won numerous awards, including the HealthInvestor Care Home Group of the Year (2020, 2022), and many of its individual homes have received local care awards. The company is also CQC Outstanding rated.

Yes, Queensbury Group Ltd welcomes volunteers in its care homes and community programmes. Prospective volunteers should contact the local care home manager or visit the ‘Get Involved’ section on the company website.

Patient safety is paramount at Queensbury Group Ltd. The company follows strict infection control protocols, conducts regular audits, uses the QueensburyCare system for accurate record-keeping, and has a dedicated safeguarding team.

For the current posting, the salary range is £48,000 to £55,000 per annum, depending on experience. This is complemented by a comprehensive benefits package including annual leave, pension, and health insurance.

Yes, Queensbury Group Ltd is committed to fostering a diverse workforce and an inclusive environment. The company has a dedicated D&I committee and regularly reviews its policies to eliminate bias and promote equality.

Absolutely. Queensbury Group Ltd encourages prospective residents and their families to visit any of its care homes for a tour and to meet the staff. You can arrange a visit by calling the home directly or contacting the main office.

The company uses its proprietary QueensburyCare electronic patient record system, along with the QueensburyConnect app for home care. These tools enable real-time documentation, secure data sharing, and improved communication with families.

Queensbury Group Ltd offers an Employee Assistance Programme, flexible working options, mental health support, and regular well-being workshops. The company actively monitors work-life balance and provides additional agency support when needed.

Based on internal surveys and external platforms like Trustpilot, Queensbury Group Ltd’s patient and family satisfaction score averages around 4.7 out of 5. This reflects the high standard of compassionate care provided.

You can provide feedback by calling the customer support line at +44 (0)20 7946 0921, filling out the online contact form on the website, or leaving a review on Google or Trustpilot. The company takes all feedback seriously and uses it to improve services.

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